The two cover letters on this page are both for the Customer Service industry. The first is a professional seeking a managerial position, the second is an entry-level candidate hoping to land a full time job. These cover letters have been written based on real resume samples hosted on our website.
Table of Contents
- Professional Customer Service Cover Letter Templates
- Entry-Level Customer Service Cover Letter Templates
- Call Center Cover Letter Sample
Both letters on this page follow the template outlined in our cover letter writing guide:
SEE ALSO > How to Write an Excellent Cover Letter
1. Customer Service Cover Letter Samples
This cover letter is based on the corresponding resume below. (click to view)
Dear Mr./Mrs./Ms. (Manager’s Name)
I am writing to your regarding your company’s Customer Service Representative opening. I have been working as a Telephone Sales Executive at Telemarketer Auto Insurance USA for more than 2 years now and have developed impeccable phone manners, and an ability to deal with agitated or distressed customers. I am accustomed to working on multiple projects simultaneously, and can offer new ideas to help your company grow and surpass all goals and objectives.
My duties included making 60 cold calls a day to business and private individuals to solicit sales for goods and services. During my tenure, I implemented a new sales strategy, reducing training expenses by 90% and increased the close ratio by 10% within 3 months.
My experience at Telemarketer Auto Insurance USA has helped me improve my skills in leadership, allowed me to gain organisational skills, and has provided me with extensive knowledge of how to upsell services and goods to potential clients. I have also worked at Parade Hotel as a Front Desk Clerk where I provided information to guests in a 150+ room hotel & trained and supervised 6 new staff members.
I am looking forward to discussing the position and my qualifications with you in more detail soon. I feel confident that I fulfil the requirements for the Customer Service Representative position. Thank you for your time and consideration.
T: Phone number
E: email address
SEE ALSO > How to Write a Resume
2. Entry-Level Customer Service Cover Letters
This cover letter is based on the corresponding resume below. Click the images to expand:
Dear Mr./Mrs./Ms. (Manager’s Name),
I am writing to you with regards to the recent Customer Service Representative’s position that I saw advertised on(Website’s Name).
I have more than 5 years of part-time work experience as a Customer Service Representative and have a successful track record of problem solving, communication, and decision making skills. I am confident that I am the best candidate for your vacancy. My present position of telephone sales representative at Palmetto Carriage has taught me the significance of clear communication and friendly service over the phone. In my current role, I resolve customer problems, give sales pitches, and take accurate notes of conversations with patrons. I have received excellent performance evaluations from my managers and have been formally recognised by them for my contribution towards my department’s success.
I am a highly methodical, amenable, and results orientated team player who is experienced in taking inbound calls from customers regarding products and services. I have also worked as a Bellhop at Charleston Place Hotel, where I successfully incorporated my solid communication skills to effectively interact with a vast team of people while simultaneously building rapport with visitors and guests. My duties also included taking care of physically challenged people. I demonstrated impeccable patience, care, and support while serving those with special needs.
Should you find interest in my application, then I will be available for an interview at your convenience. I have attached my resume and I encourage you to contact me regarding my application.
T: Phone number
E: email address
3. Call Center Cover Letter Sample
Click the images to expand:
Hiring Manager’s Name
341 Company Address
Palo Alto, California, 94301
Dear [Hiring Manager’s Name],
Please accept my enclosed application for the positon of call center representative at your company. Having read through your job posting, I was excited to discover that my skillsets and experience match your desired qualifications.
As a call center representative at Verizon, I spent two years honing my upselling techniques, conflict resolution skills, and phone etiquette. In just six months on the job, my managers already had me onboarding and training new employees. By the end of my tenure at Verizon, I had achieved the following results:
- Customer Service Rating= 98% over two years
- Resolved 94% of customer issues, thereby reducing the caseload of the call center manager
- Lowest customer turnover ratio in 2015
It would be a great honor to be a member of the [Company Name] team since your company is one of the best in the industry at employee development. I believe that my customer service skills and prior call center experience would help your company boost customer satisfaction.
I am looking forward to discussing the position with you in more detail and am available by phone or email at any time most convenient for you. Thank you for your time and consideration.