RESUME SUMMARY
Highly diligent and knowledgeable optician with 5+ years of industry experience. Adept at designing, verifying, and fitting contact lenses and eyeglass lenses and frames. Track record of assuring high client satisfaction and consistently increasing sales. Expert at liaising with ophthalmologists and optometrists to provide personalized, top-quality assistance to patients.
PROFESSIONAL EXPERIENCE
Optician | September 2021–Present
National Vision Inc., Tampa, FL
- Enter accurate data into Intuit QuickBooks, including prescriptions, lens/frame options, and health insurance information
- Increased optical lens and frame sales by 78% by organizing items and displaying stylish frames per the latest fashion trends
- Send reminders to patients regarding scheduled appointments and check-ups
- Leverage technical proficiency in lensometer to correct lenses
- Identify and note customer needs and preferences to recommend appropriate products
Optician | July 2017–August 2021
Trend Eye Care, Phoenix, AZ
- Liaised with 6 optometrists to assist patients in selecting appropriate frames and lenses
- Enhanced patient satisfaction rate to 97% by delivering on-time and high-quality services
- Ensured 100% accuracy of order placements by verifying lens details and frame sizes with patients
- Resolved patient issues with eyewear by making alterations, such as lens edging and frame heating, to ensure comfortable fits
EDUCATION
Grand Canyon University, Phoenix, AZ | May 2017
Opticianry – Associate in Applied Science (GPA: 3.9/4.0)
ADDITIONAL SKILLS
- Proficient in using Intuit QuickBooks, EMRlogic Systems ENTERPRISE Visions, First Insight MaximEyes, and Specialist Data Solutions OctoPlus
- Patient service & satisfaction, trends research & analysis, frames repairing, retail sales