CAREER OBJECTIVE
Dedicated and detail-oriented night auditor with 4+ years of experience completing all night auditing functions. Skilled at cross-checking all revenues and expenses, crafting end-of-day reports, and monitoring the accuracy of guest records. Known for providing facility services to clients, fulfilling guests’ needs and requests, and conducting financial reconciliation. Ready to implement appropriate control measures during late evening hours at Staybridge Suites.
PROFESSIONAL EXPERIENCE
Night Audit Supervisor | Aug 2020–Present
Four Points by Sheraton Charlotte – Lake Norman, Charlotte, NC
- Check 30+ people in and out with and without reservations on a daily basis, always maintaining a professionalism
- Offer top-quality services to guests at all times while executing company auditing operations during overnight shifts
- Listen to and resolve guests’ queries and crises to promptly meet their needs
- Collect payments to process reservations and settle 40+ guest accounts per shift
Night Auditor | Jun 2018–Aug 2020
Wyndham Hotel Group, Littleton, CO
- Kept detailed records and receipts of nightly bills and vendor payments worth $30K+
- Matched guests’ names with identity numbers in the system to verify their information
- Prepared and submitted high-balance audit reports to senior authorities
- Demonstrated exceptional performance, resulting in being recognized as the “Employee of the Month” three times in 2019
EDUCATION
Arapahoe Community College, Littleton, CO | June 2018
Associate of Arts: General
Honors: magna cum laude (GPA: 3.8/4.0)
American Hotel & Lodging Educational Institute (AHLEI)
Certified Guest Service Professional (CGSP)
RELEVANT SKILLS
- Hotelogix
- MS Office Suite (Word, Excel, and Powerpoint)
- Bilingual fluent in English and Spanish
- Reservation and vacancy management
- Account reconciliation