Hospitality Cover Letter Example

Text Format

[Today’s Date]

[Hiring Manager’s Name]
[47 Company Address]
[Company City, State xxxxx]
[(xxx)-xxx-xxxx]
[hiring.manager@gmail.com]

Dear [Mr./Mrs./Ms.] [Manager’s Name],

I’m writing to you regarding [COMPANY NAME]’s Front Desk opening, which I discovered on Monster.com earlier this week. I’ve been working as a Front Desk Clerk at Old South Inn for more than 3 years now, and during that time, I’ve maintained a 95% customer satisfaction rating. I’m applying to [COMPANY NAME] because I’m ready to take the next step in my career, and hope to leverage my years of relevant experience with Old South Inn and apply them as your new front desk manager.

My core duties at Old South Inn included greeting and registering customers in a 200+ room hotel, as well as memorizing faces, offering personalized service, and balancing between $5,000 and $10,000 in cash every day. I also took reservations over the phone, by email, through AirBnB, and in person, and worked diligently to avoid any instances of overbooking. And most important for the front desk manager position, I trained two new employees in daily front desk duties — including reservations, guest services, and the use of Toast POS software.

This professional experience has allowed me to improve my leadership skills, learn the ins and outs of front desk hospitality work, create an easy, comfortable rapport with guests, and prepare for a future in management. I believe my skill-set will benefit [COMPANY NAME], which I understand is looking for an organized, confident manager with adept communication skills.

I fully believe that I can fulfill the requirements for the manager role at [COMPANY NAME]. I’m looking forward to discussing the position and my qualifications with you in more detail soon. You may contact me at (123)-456-7895, or by email at victoriaclark@gmail.com. If I haven’t heard from you in one week, I’ll reach out again in hopes of learning more about the opportunity. Thank you for your time and consideration.

Sincerely,

Victoria Clark

Hospitality Cover Letter Tips

Learning how to put together a cover letter for the specific job(s) you want will help you land more interviews.

Hospitality positions are essential to the entertainment and tourism industries. If you enjoy working with people and know how to ensure a well-rounded, positive customer experience, you’ll be in high demand for hospitality roles.

Show employers you’re the right person to represent their company by showcasing your expertise in a well-written cover letter.

Follow these three tips for writing a hospitality cover letter to create an impressive job application:

Highlight hospitality skills

Although the term “hospitality” encompasses various occupations, you’ll need patience, empathy, and people skills to excel in these roles.

Besides your customer service skills, hotels and establishments look for a good mix of hard and soft skills to ensure service quality is maintained and guests are taken care of.

Here’s a list of essential skills to highlight in a hospitality cover letter:

Problem-solving skills
Interpersonal skills
People skills
Active listening
Professionalism
Attention to detail
Adaptability
Initiative
Leadership skills
Multitasking
Teamwork
Time management skills
Organizational skills
Cultural awareness
Google Drive and Microsoft Office (Word, Excel, and Outlook)
Health and safety training
Accounting software (Intuit QuickBooks)

Research the company

Unsure how to start your cover letter? Researching the company is a great start. Get familiar with its values, services, and clientele so you can customize your cover letter by highlighting relevant accomplishments.

For hospitality jobs, emphasize how you can maintain an establishment’s service quality to drive revenue.

For example, if you’re applying to a hotel manager job, talk about how you increased profit margins by 17% at the last hotel you managed by streamlining daily operations and increasing reservations. Use your research to identify ways to streamline the new company’s operations and trim its budget.

Emphasize your customer service skills

Because hospitality jobs are people-facing, employers need to know that you can present a professional demeanor while providing exceptional service to guests.

Emphasize your customer service skills in your cover letter to show employers you can understand clients’ needs, meet a diverse set of demands, and resolve stressful situations.

For example, state that you maintained a 95% customer satisfaction rating in a similar role, and provide an example of when you went above and beyond to meet a client’s needs and ensure they had a positive experience.