Hospitality (Hotel) Resume Examples & Writing Guide

Hospitality (Hotel) Resume Template (Text Format)

Check out our resume samples below to help you get started writing your own hospitality resume.

Hotel general manager resume

An effective hotel general manager resume should showcase your leadership skills, industry expertise, and ability to drive guest satisfaction and profitability. For example:

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Hotel general manager resume highlights

• Action verbs: Start each bullet point with a strong action verb like “plan,” “follow,” and “administer” to convey your proactive and results-oriented approach.
• Relevant certifications: The candidate includes pertinent certifications like the ServSafe Food Protection Manager Certification, demonstrating a commitment to professional development and meeting industry standards.

Night auditor resume

Our night auditor resume example shows how to demonstrate to employers that you can handle a wide range of responsibilities, from guest check-ins and accounting to problem-solving and customer service:

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Night auditor resume highlights

• Clear objective statement: Provide a concise resume objective that highlights your key skills and experience to make it easy for employers to understand your background and goals.
• Skills section: The resume features a separate “Relevant Skills” section that highlights key skills for night auditors so that hiring managers can quickly get a sense of the candidate’s core competencies.

Hospitality management resume

A strong hospitality management resume should highlight your ability to manage staff, optimize guest experiences, and drive financial performance. Check out our example below for inspiration when writing your own resume:

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Hospitality management resume highlights

• Hard data: The candidate quantifies the achievements on their resume, using specific numbers and percentages to give employers a sense of their contributions to previous workplaces.
• Clear format: This standard resume format brings attention to the applicant’s relevant experience by showcasing it right under the resume summary.

Average hospitality team member salaries in the US

The following table includes information from O*NET Resource Center by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license, this data is pulled from the most recent US Bureau of Labor Statistics’ Employment & Earnings report (as of 10/16/2024), featuring the top states by use.

How to write your hospitality resume

Turn your commute into a learning opportunity with this audio recap:

The term “hospitality” covers a broad range of job titles related to hosting and entertaining guests. Jobs most commonly associated with hospitality are hotel positions, such as hotel management, front desk, bellhop, and housekeeping positions.

If you haven’t worked in those specific jobs, don’t worry — all hospitality jobs require similar customer service skills. Learn how to write a hospitality resume that gets you an interview at your target hotel by following these three writing tips:

1. Catch the hiring manager’s eye with a strong resume summary

Your resume summary should grab the hospitality hiring manager’s attention by summarizing everything they want to know about your skills and experience in 2–3 sentences.

Here are some examples of effective resume objectives for hospitality workers:

2. List your relevant hospitality skills

Write a new resume for every hospitality position you apply for, emphasizing your skills that best match the position requirements in the job ad.

Hospitality employers look for outgoing and friendly people who make guests feel comfortable, entertained, and relaxed. Also, hiring managers in the hospitality industry are impressed by applicants who are good at interacting and collaborating with coworkers.

So when you write your work experience bullet points, give examples of how you used relevant people skills to create value for your current and past employers, like this:

• Applied conflict resolution techniques to successfully mediate disputes between guests, maintaining a calm atmosphere and preventing escalation in 98% of cases

Here are some interpersonal skills hospitality employers want to see on your resume:

• Emotional awareness
• Active listening
• Communication
• Conflict resolution
• Positive attitude
• Teamwork
• Empathy
• Patience
• Adaptability
• Cultural sensitivity
• Professionalism
• Initiative
• Discretion and confidentiality

You should also include hard skills in your resume’s skills section. Here’s a list of hospitality skills that are in-demand for hospitality workers:

• Hotel management software (InnQuest, ASI FrontDesk,etc.)
• Point of Sale (POS) system operation
• Housekeeping techniques and standards
• Food safety and hygiene certifications
• Foreign language proficiency
• Inventory management
• First aid and CPR certification
• Concierge services knowledge
• Event planning and coordination
• Social media management
• Customer Relationship Management (CRM) software
• Maintenance and repair skills
• Payment processing
• Budgeting and forecasting
• Compliance with hospitality laws and regulations

3. Demonstrate your qualifications in your work experience section

You should always back up the achievements in your work experience section with data where possible. Hard numbers and examples make your qualifications stand out and increase your chances of landing an interview.

Here’s an example of a poorly written resume work experience bullet point without numbers, followed by a well-written version with engaging data:

The second description gives the hiring manager a clear picture of the scope of your responsibility by noting the size of the hotel, and it also emphasizes your attention to detail with an example.

Struggling to think of data to add to your hospitality resume? Here are nine examples of hospitality-specific numbers that impress hiring managers:

• Guest satisfaction scores
• Revenue generated
• Occupancy rate improvements
• Average check-in/check-out time
• Upselling success rate
• Number of guests served per day/week
• Cost reduction percentages
• Employee retention rate (for managers)
• Number of successful event bookings

And here are two more good examples of work history bullet points backed up by data:

• Maintained a 95%+ customer satisfaction rating over 2 years, with a metric covering categories such as friendliness, efficiency, and helpfulness
• Trained 2 new front desk clerks in using POS terminals, room inspection, providing guest services, and online room reservation services

Resume examples for different industries

Not sure what your resume should look like? The best way to learn is by taking inspiration from resume examples written by other candidates in your industry.

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