CAREER OBJECTIVE
Customer service-oriented professional with 6+ years of experience in the travel industry. Proven relationship management skills, recognized expertise in destination research, and cross-selling products. Aiming to leverage my travel knowledge and experience to provide exceptional customer service for corporate clients of your company.
PROFESSIONAL EXPERIENCE
Travel Agent
September 2018–Present
American Express Global Business Travel, New York, NY
- Assist corporate clients with online bookings for complex international travel arrangements and other related reservations
- Develop collaborative professional relationships through clear and effective communication with vendors
- Provide excellent customer service by going above and beyond for clients to consolidate brand loyalty and exceed monthly KPI goals
- Maintain accurate customer account data and stay up-to-date on travel and premium luxury products
- Assume additional responsibilities at the request of leadership to support business needs and growth
Travel Advisor
June 2016–August 2018
AAA Club Alliance, New York, NY
- Researched destinations, arranged travel, hotel, and transportation bookings and supervised credit card payments online to ensure proper handling of sensitive information
- Tailored itineraries to meet customers’ specific needs and budgets to improve customer experience and build stronger client relationships
- Resolved customer issues and assisted with complaints promptly and professionally, boosting retention rates by 20%
RELEVANT SKILLS
- SABRE software
- Salesforce
- Fluent Spanish speaker
- Proficient in business Mandarin
- Conflict resolution
- Attention to detail
- Customer service
EDUCATION
New York University of Professional Studies, NY
May 2016
BS Hotel and Tourism Management