13+ Customer Service Resume Examples & Templates
Written By Lauren Mastroni
Reviewed By Conrad Benz
Also, make sure to pair your resume with a well-written customer service representative cover letter to maximize your chances of landing a job.
Customer service resumes by experience level
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Customer service resume template
- Manage a team of 12 customer service representatives, improving customer satisfaction scores by 18% through coaching and process optimization
- Spearheaded the implementation of a new CRM system, resulting in a 15% reduction in customer wait times
- Consistently exceed monthly and quarterly customer service KPIs, including a 95% customer satisfaction rating and an average 4.8/5 feedback scores
- Oversaw a team of 18 customer service representatives, leading them to achieve a 92% average customer satisfaction rating
- Implemented a customer service quality assurance program, which led to a 22% reduction in customer complaints
- Spearheaded the development and rollout of a new customer loyalty program, resulting in a 35% increase in repeat business
- Provided high-quality customer service to an average of 60 clients per day, maintaining a 90% first-call resolution rate
- Consistently met and exceeded monthly sales targets by proactively identifying and suggesting relevant products and services
- Commended for exceptional problem-solving skills and the ability to handle complex customer inquiries and complaints effectively
- Team management
- Training
- Problem solving
- Conflict resolution
- Upselling
- Multitasking
- Computer literacy
- Time management
The top customer service skills and keywords
Hiring managers look for customer service representatives whose resumes align with the skills and keywords they put in their job ads.
To help you identify what to highlight on your resume, we analyzed 675 customer service job listings from multiple job search platforms.
Our research reveals that these keywords appear most often in customer service job descriptions:
We analyzed 675 real customer service job posts, and here are the top keywords to highlight on your job application.
Data
| Keyword | Count |
|---|---|
| Flexibility | 243 |
| Communication skills | 204 |
| Answering questions | 192 |
| Anticipating customer needs | 191 |
| Eager to learn | 189 |
| Subject matter expertise | 182 |
| Enthusiasm | 182 |
| Empathy | 181 |
| Live support | 181 |
| Computer skills | 181 |
Different types of customer service resume examples
Here are some more resume examples to help you get started when writing your customer service resume:
Customer service specialist resume
As a customer service professional, your resume needs to showcase your ability to provide exceptional customer experiences, resolve issues efficiently, and contribute to the overall success of the organization. Check out this example for inspiration when writing your own:
Why this example works
- Unique layout: The three-column layout is attention-grabbing while remaining clean and well-organized
- Eye-catching graphics: The graphics in the skills section make this resume stand out
- Quantified metrics: The candidate quantifies their past achievements wherever possible
Customer service representative resume
This sample resume highlights the key competencies and achievements that employers in various industries seek when hiring top-performing customer service professionals:
Why this example works
- Graphic accents: The graphics in the corners add visual interest without being distracting
- Efficient use of space: The two-column format draws attention to both the candidate’s skills and their work experience
- Tidy layout: The resume includes enough detail without being too text-heavy
Customer service associate resume
Being a customer service associate requires a unique blend of interpersonal skills, product knowledge, and a genuine commitment to meeting the needs of customers. This customer service associate resume example showcases the key qualifications and experience that employers typically look for:
Why this example works
- Clean layout: The clear, no-frills layout is perfect for more formal roles
- Focus on experience: This template leaves a lot of room to elaborate on your work history
- Strong introduction: The professional summary shows that the candidate is personable and responsible
Customer service supervisor resume
Customer service supervisors not only handle customer feedback and complaints, but also manage a team of customer service staff, so you’ll need great leadership and management skills to thrive in this role. Highlight your ability to manage a team and shape an exceptional customer journey with an effective customer service supervisor resume, like this one:
Why this example works
- Spotlight on skills: The candidate’s skills are highlighted front and center
- Detailed work history: The candidate provides just enough information about their work experience without going overboard
- Pops of color: The accent color makes this resume eye-catching without distracting from its content
Customer service manager resume
A good resume for a customer service manager needs to reflect both your ability to not only provide exceptional customer support and also to lead a team of customer service professionals, like in this example:
Why this example works
- Crisp design: The clean layout looks put-together and professional
- Solid skills: The candidate highlights their skills in both the introduction and the skills section
- Proven achievements: The work experience bullet points are backed up by numbers
Customer success manager resume
As a customer success manager, your primary focus is to ensure that your company’s clients achieve their desired outcomes through exceptional service and support. Check out the customer success manager resume example below to learn how to showcase key skills employers look for:
Why this example works
- Range of skills: The candidate lists a mix of hard and soft skills, both of which are important to succeed in customer-focused roles
- Showcases certifications: The candidate includes their certifications in both the introduction and the education section
- Sleek layout: This clean design is ideal for more professional positions
Retail customer service resume
As a retail customer service professional, your resume needs to highlight your exceptional communication skills, problem-solving abilities, and dedication to providing excellent customer experiences. Use the following example as a guide when writing your own:
Why this example works
- Colorful design: The accent colors make this resume stand out without overdoing it
- Emphasis on experience: The two-column format puts the work experience section front and center
- Action verbs: The candidate describes their work experience using powerful action verbs
Professional customer service resume
This sample resume demonstrates how to effectively communicate your experience providing high-quality support and contributing to the overall success of the companies you’ve worked for:
Why this example works
- Graphic elements: The graphics are eye-catching yet subtle
- Effective introduction: The professional profile makes the candidate look competent and reliable
- Quantified experience: The candidate demonstrates their accomplishments with hard numbers
Remote customer service resume
This sample remote customer service resume highlights the unique qualifications and experiences needed to excel in a virtual customer-facing role:
Why this example works
- Unique design: The blocks of color and subtle background graphic make this resume pop
- Optimized layout: The two-column format lets both the skills and work experience sections stand out
- Demonstrates experience: The candidate lists several past roles and provides enough detail to show hiring managers that they’d be an ideal candidate
Customer support resume
This resume example demonstrates how to showcase your technical knowledge, problem-solving skills, and commitment to providing exceptional customer support:
Why this example works
- Eye-catching header: The color blocking and accent font are sure to grab hiring managers’ attention
- Measures skills: The candidate provides additional context around their core skills
- Showcases language skills: Being bilingual in English and Spanish is a huge plus for customer-facing roles
How to write a customer service resume
Follow our expert writing guide to learn how to write a customer service resume that leaves a good impression on hiring managers.
Start your resume with a strong summary or objective
Your introduction should highlight your key professional accomplishments and explain why your experience and skills will benefit the company.
If you already have some experience under your belt, start off with a resume summary that highlights your most relevant skills, awards, or career accomplishments.
Check out the following examples to help you write your own:
Customer service summary highlighting an accomplishment
Driven customer service professional with a track record of exceeding client satisfaction targets. Demonstrated ability to multitask, prioritize, and remain calm under pressure. Recognized for outstanding communication, interpersonal, and problem-solving skills. Awarded “Employee of the Year” for exceptional service.
Customer service summary highlighting experience and soft skills
Personable and detail-oriented customer service specialist with 5+ years of experience. Excels at quickly understanding customer needs, offering tailored solutions, and following up to ensure full resolution. Skilled at navigating company policies and systems to deliver efficient and friendly service.
Customer service summary highlighting skills and accomplishments
Personable and adaptable customer service professional with a track record of exceeding client satisfaction goals. Skilled at active listening, clear communication, and creative problem-solving to deliver tailored solutions. Proactive and solution-oriented, with the ability to work independently or as part of a team. Recognized for streamlining call handling procedures to improve first-time resolution rate by 15%.
If you don’t have a lot of work experience, try writing a resume objective that summarizes your key skills and career goals. A customer service resume objective should demonstrate that you have the interpersonal skills necessary to succeed in a customer-facing role.
Here are some examples:
Customer service resume objective with no experience
Enthusiastic and personable recent graduate with a passion for providing exceptional client support. Committed to delivering a positive customer experience through prompt issue resolution, effective communication skills, and attention to detail. Seeking an entry-level position to further develop my customer service and teamwork skills.
Customer service resume objective for a student
Ambitious, reliable student with strong communication and interpersonal skills, and a passion for delivering superior customer experiences. Skilled in quickly understanding client needs, providing accurate, helpful information, and managing independent tasks. Eager to learn and grow within a dynamic, customer-focused organization like [Company Name].
Customer service resume objective with moderate experience
Customer service professional with a strong background in technical support and problem-solving skills. Adept at quickly assessing client needs, troubleshooting issues, and communicating resolutions in a clear, empathetic manner. Proficient in following company policy and independent task management. Eager to join a collaborative team and further develop my abilities to exceed customer expectations.
If you need help coming up with some ideas for your resume introduction, try using our resume summary generator to get some examples to work with.
2. Target your resume to each job description
When writing your work experience section, it’s important to tailor it to the job you’re applying for.
To do this, you’ll need to read the job description carefully to identify which keywords to include on your resume.
Here’s a job ad for a customer service position with all the skills and experience-related keywords highlighted:
And here’s how you can incorporate some of those keywords into a work experience section:
Customer service work experience tailored to the job description
Customer Support Representative
Strategic Solutions | June 20XX – Present
- Address client concerns both in-person and over the phone, maintaining confidentiality and reporting issues to responsible parties
- Monitor call quality and client satisfaction data to ensure customers are happy with our services
- Ensure compliance with all state and local regulatory requirements
- Implement improvements based on survey data to create more positive customer experiences
3. Showcase your customer service skills
Next, add a skills section that highlights your key customer service skills.
Customer service jobs involve a lot of interpersonal interaction, so you’ll want to include a mix of hard skills and soft skills.
Are you in the interviewing phase of your job hunt? Learn how to highlight your customer service skills and answer common interview questions by watching this TikTok:
@resumegenius Top 3 customer service interview questions and answers #interviewtips #interviewquestions #jobinterview #customerservice #careeradvice #jobsearchtips ♬ Spongebob Tomfoolery – Dante9k Remix – David Snell
Frequently asked questions
Here are some frequently asked questions people have when writing a customer service resume:
1. What can I put on a customer service resume if I have no experience?
Start by highlighting any transferable skills you’ve developed through other jobs, volunteer work, or educational experiences. For example, you could emphasize your strong communication abilities, problem-solving skills, and ability to work well in a team.
You can also list any relevant coursework, certifications, or training programs you’ve completed that are applicable to customer service. Finally, consider including any extracurricular activities that demonstrate your commitment to helping others and providing quality service.
By emphasizing your transferable skills and relevant experiences, you can write a compelling customer service resume even without direct industry experience.
2. What’s the best resume format for customer service jobs?
You should generally use a chronological resume format that shows your career advancement by listing your experience in reverse-chronological order. If you have little to no experience, a functional resume format that organizes your experience according to your skills is a great way to show that you have the right skills.
Average customer service salaries in the US
After you’ve written your resume, make sure you use it to apply for jobs within a fair salary range.
The following table includes information from the most recent US Bureau of Labor Statistics’ Occupational Employment and Wage Statistics report (May 2024). Here are the ten states with the highest salaries for customer service representatives, as well as the national average for your reference when applying for work.
Top 10 states by average customer service representative salary
| State | Salary / Year |
|---|---|
| District of Columbia | $54,520 |
| Washington | $54,410 |
| California | $53,090 |
| New York | $52,610 |
| Massachusetts | $51,850 |
| Connecticut | $50,560 |
| Minnesota | $50,020 |
| Vermont | $49,980 |
| New Jersey | $49,300 |
| Delaware | $48,600 |
| National Average | $45,380 |
Additional resources
Looking for tips for new or aspiring customer service professionals? Check out this video by former call center representative and popular YouTuber Sheina:
Resume examples for different industries
Not sure what your resume should look like? The best way to learn is by taking inspiration from resume examples written by other candidates in your industry.
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13+ Customer Service Resume Examples & Templates
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