• Skip to Content
  • Skip to Sidebar
  • Skip to Footer

Resume Genius

Resume Genius

The World's Smartest Resume Builder

  • Builders

    Resume Builder Software

    Making a resume is easy with the right tool. Our resume builder does the hard work for you.

    Cover Letter Generator

    Short on time or simply don't like writing? Try our cover letter generator and make a cover letter fast.

    CV Maker Tool

    CVs are often longer than resumes. With our CV maker, you can create a CV in the same amount of time.

    Monday to Friday, 8AM – 12AM (Midnight) and Saturdays and Sundays, 10AM – 6PM EDT (866) 215-9048

  • Resumes

    Free Resume Templates

    SimpleBasic templates that focus on your work experience.
    ModernContemporary templates perfect for your new job.
    CreativeA little visual flair to highlight your creativity.
    PictureTemplates with photos to add some personality.

    Genius Resume Builder

    • Resume checker
    • Resume summary generator
    • How to write a resume
    • The best resume format in 2025
    • Best skills for your resume

    Resume Examples

    Monday to Friday, 8AM – 12AM (Midnight) and Saturdays and Sundays, 10AM – 6PM EDT (866) 215-9048

  • Cover Letters

    Cover Letter Templates

    ProfessionalHR approved, organized, and stylish.
    ModernContemporary templates perfect for your new job.
    CreativeA little visual flair to highlight your creativity.
    SimpleBasic templates that focus on your work experience.

    Genius Cover Letter Generator

    • How to write a cover letter
    • How to start a cover letter
    • Cover letter format guide
    • Short cover letter examples
    • The best cover letters of 2025

    Cover Letter Examples

    Monday to Friday, 8AM – 12AM (Midnight) and Saturdays and Sundays, 10AM – 6PM EDT (866) 215-9048

  • CVs

    CV Templates

    BusinessProfessional CV templates for senior-level positions.
    HarvardTemplates for academics and scholars.
    ResearchA format to showcase your research background.
    WriterPerfect templates for published writers.

    Genius CV Maker

    • How to format your CV
    • How to write a CV for a job
    • CV vs resume: what's the difference?
    • How to write an academic CV
    • CV examples for students

    CV Examples

    Monday to Friday, 8AM – 12AM (Midnight) and Saturdays and Sundays, 10AM – 6PM EDT (866) 215-9048

  • Resources

    FAQS

    • Technical Assistance
    • Resume FAQs
    • Cover Letter FAQs
    • CV FAQs

    Blog

    Resume Help

    Learn the ins and outs of writing a resume. From formatting to fonts, we cover every topic.

    Cover Letter Help

    Cover letter writing is a skill that will help you outshine other applicants. Our guides can teach you that skill.

    Interview Help

    You're one step away from getting the job. Win over hiring managers with our expert interview tips.

    Monday to Friday, 8AM – 12AM (Midnight) and Saturdays and Sundays, 10AM – 6PM EDT (866) 215-9048

Build My ResumeLogin

Monday to Friday, 8AM – 12AM (Midnight) and Saturdays and Sundays, 10AM – 6PM EDT (866) 215-9048

Resume Examples Customer Service Resume

13+ Customer Service Resume Examples & Templates

Lauren Mastroni, a staff writer at Resume GeniusWritten By Lauren Mastroni
Headshot of Conrad BenzReviewed By Conrad Benz
Lauren Mastroni, a staff writer at Resume Genius

Lauren Mastroni

Digital Content Writer

View Profile
Your ability to create exceptional customer experiences should shine through in your resume. Use our customer service resume examples as a reference when writing your own resume to land more interviews.

Also, make sure to pair your resume with a well-written customer service representative cover letter to maximize your chances of landing a job.
Build My Resume Now
June 4, 2025

Customer service resumes by experience level

Customer Service RepresentativeAn entry-level customer service resume example.
Customer Service SupervisorCustomer service resume example that uses a more casual, blue resume design
Customer Service Manager
Customer Service Supervisor (2-5 Years Experience)Download

Want more template options? Check out our full selection of free resume templates.

Customer service resume example that uses a more casual, blue resume design
Hi! I'm your AI assistant. I can help you edit and customize this resume example.
Edit This Resume Now
Table of Contents
Share
Rating
Table of Contents
Table of Contents

Customer service resume template

Top customer service skills and keywords

Different types of customer service resume examples

How to write a customer service resume

Frequently asked questions

Average customer service salaries in the US

Additional resources

Customer service resume template

[Your Name]
[Your Address], New York, NY
[Your Email Address] | [Your Phone Number]
[LinkedIn Profile] (optional)
Professional Summary
Dedicated senior customer service representative with a strong background in both frontline and supervisory roles. Excel at analyzing customer feedback, identifying areas for improvement, and implementing successful process enhancements. Committed to leveraging technology and data-driven insights to drive customer satisfaction and operational efficiency.
Professional Experience
Senior Customer Service Representative
Oasis Essentials – Olympia, WA | September 20XX–Present
  • Manage a team of 12 customer service representatives, improving customer satisfaction scores by 18% through coaching and process optimization
  • Spearheaded the implementation of a new CRM system, resulting in a 15% reduction in customer wait times
  • Consistently exceed monthly and quarterly customer service KPIs, including a 95% customer satisfaction rating and an average 4.8/5 feedback scores
Customer Service Lead
Horizon Helpdesk – Tacoma, WA | June 20XX–August 20XX
  • Oversaw a team of 18 customer service representatives, leading them to achieve a 92% average customer satisfaction rating
  • Implemented a customer service quality assurance program, which led to a 22% reduction in customer complaints
  • Spearheaded the development and rollout of a new customer loyalty program, resulting in a 35% increase in repeat business
Customer Service Representative
Harrison Digital – Tacoma, WA | June 20XX–May 20XX
  • Provided high-quality customer service to an average of 60 clients per day, maintaining a 90% first-call resolution rate
  • Consistently met and exceeded monthly sales targets by proactively identifying and suggesting relevant products and services
  • Commended for exceptional problem-solving skills and the ability to handle complex customer inquiries and complaints effectively
Education
University of Washington Tacoma – Tacoma, WA| Bachelor of Arts in Communications
Graduation Date: May 20XX
Skills
  • Team management
  • Training
  • Problem solving
  • Conflict resolution
  • Upselling
  • Multitasking
  • Computer literacy
  • Time management

The top customer service skills and keywords

Hiring managers look for customer service representatives whose resumes align with the skills and keywords they put in their job ads.

To help you identify what to highlight on your resume, we analyzed 675 customer service job listings from multiple job search platforms.

Our research reveals that these keywords appear most often in customer service job descriptions:

trendMost in-demand customer service skills and personality traits

We analyzed 675 real customer service job posts, and here are the top keywords to highlight on your job application.

Data

KeywordCount
Flexibility243
Communication skills204
Answering questions192
Anticipating customer needs191
Eager to learn189
Subject matter expertise182
Enthusiasm182
Empathy181
Live support181
Computer skills181

Different types of customer service resume examples

Here are some more resume examples to help you get started when writing your customer service resume:

Customer service specialist resume

As a customer service professional, your resume needs to showcase your ability to provide exceptional customer experiences, resolve issues efficiently, and contribute to the overall success of the organization. Check out this example for inspiration when writing your own:

An example resume for a customer service specialist. Download This Free Template

Why this example works

  • Unique layout: The three-column layout is attention-grabbing while remaining clean and well-organized
  • Eye-catching graphics: The graphics in the skills section make this resume stand out
  • Quantified metrics: The candidate quantifies their past achievements wherever possible

Customer service representative resume

This sample resume highlights the key competencies and achievements that employers in various industries seek when hiring top-performing customer service professionals:

An example of a resume for a customer service representative.Download This Free Template

Why this example works

  • Graphic accents: The graphics in the corners add visual interest without being distracting
  • Efficient use of space: The two-column format draws attention to both the candidate’s skills and their work experience
  • Tidy layout: The resume includes enough detail without being too text-heavy

Customer service associate resume

Being a customer service associate requires a unique blend of interpersonal skills, product knowledge, and a genuine commitment to meeting the needs of customers. This customer service associate resume example showcases the key qualifications and experience that employers typically look for:

An example resume for a customer service associate. Download This Free Template

Why this example works

  • Clean layout: The clear, no-frills layout is perfect for more formal roles
  • Focus on experience: This template leaves a lot of room to elaborate on your work history
  • Strong introduction: The professional summary shows that the candidate is personable and responsible

Customer service supervisor resume

Customer service supervisors not only handle customer feedback and complaints, but also manage a team of customer service staff, so you’ll need great leadership and management skills to thrive in this role. Highlight your ability to manage a team and shape an exceptional customer journey with an effective customer service supervisor resume, like this one:

An example of a resume for a customer service supervisor. Download This Free Template

Why this example works

  • Spotlight on skills: The candidate’s skills are highlighted front and center
  • Detailed work history: The candidate provides just enough information about their work experience without going overboard
  • Pops of color: The accent color makes this resume eye-catching without distracting from its content

Customer service manager resume

A good resume for a customer service manager needs to reflect both your ability to not only provide exceptional customer support and also to lead a team of customer service professionals, like in this example:

An example of a resume for a customer service manager.Download This Free Template

Why this example works

  • Crisp design: The clean layout looks put-together and professional
  • Solid skills: The candidate highlights their skills in both the introduction and the skills section
  • Proven achievements: The work experience bullet points are backed up by numbers

Customer success manager resume

As a customer success manager, your primary focus is to ensure that your company’s clients achieve their desired outcomes through exceptional service and support. Check out the customer success manager resume example below to learn how to showcase key skills employers look for:

A customer success manager resume example on a template with a left-aligned dark blue header to accentuate the applicantDownload This Free Template

Why this example works

  • Range of skills: The candidate lists a mix of hard and soft skills, both of which are important to succeed in customer-focused roles
  • Showcases certifications: The candidate includes their certifications in both the introduction and the education section
  • Sleek layout: This clean design is ideal for more professional positions

Retail customer service resume

As a retail customer service professional, your resume needs to highlight your exceptional communication skills, problem-solving abilities, and dedication to providing excellent customer experiences. Use the following example as a guide when writing your own:

An example resume for a retail customer service representative. Download This Free Template

Why this example works

  • Colorful design: The accent colors make this resume stand out without overdoing it
  • Emphasis on experience: The two-column format puts the work experience section front and center
  • Action verbs: The candidate describes their work experience using powerful action verbs

Professional customer service resume

This sample resume demonstrates how to effectively communicate your experience providing high-quality support and contributing to the overall success of the companies you’ve worked for:

A professional customer service resume example. Download This Free Template

Why this example works

  • Graphic elements: The graphics are eye-catching yet subtle
  • Effective introduction: The professional profile makes the candidate look competent and reliable
  • Quantified experience: The candidate demonstrates their accomplishments with hard numbers

Remote customer service resume

This sample remote customer service resume highlights the unique qualifications and experiences needed to excel in a virtual customer-facing role:

An example resume for a remote customer service professional. Download This Free Template

Why this example works

  • Unique design: The blocks of color and subtle background graphic make this resume pop
  • Optimized layout: The two-column format lets both the skills and work experience sections stand out
  • Demonstrates experience: The candidate lists several past roles and provides enough detail to show hiring managers that they’d be an ideal candidate

Customer support resume

This resume example demonstrates how to showcase your technical knowledge, problem-solving skills, and commitment to providing exceptional customer support:

An example resume for a customer support professional.Download This Free Template

Why this example works

  • Eye-catching header: The color blocking and accent font are sure to grab hiring managers’ attention
  • Measures skills: The candidate provides additional context around their core skills
  • Showcases language skills: Being bilingual in English and Spanish is a huge plus for customer-facing roles

How to write a customer service resume

Follow our expert writing guide to learn how to write a customer service resume that leaves a good impression on hiring managers.

YouTube Thumbnail
ViewsLikes
Our Expert:
Headshot of Kai TsaiKai Tsai

Start your resume with a strong summary or objective

Your introduction should highlight your key professional accomplishments and explain why your experience and skills will benefit the company.

If you already have some experience under your belt, start off with a resume summary that highlights your most relevant skills, awards, or career accomplishments.

Check out the following examples to help you write your own:

Customer service summary highlighting an accomplishment

Driven customer service professional with a track record of exceeding client satisfaction targets. Demonstrated ability to multitask, prioritize, and remain calm under pressure. Recognized for outstanding communication, interpersonal, and problem-solving skills. Awarded “Employee of the Year” for exceptional service.

Customer service summary highlighting experience and soft skills

Personable and detail-oriented customer service specialist with 5+ years of experience. Excels at quickly understanding customer needs, offering tailored solutions, and following up to ensure full resolution. Skilled at navigating company policies and systems to deliver efficient and friendly service.

Customer service summary highlighting skills and accomplishments

Personable and adaptable customer service professional with a track record of exceeding client satisfaction goals. Skilled at active listening, clear communication, and creative problem-solving to deliver tailored solutions. Proactive and solution-oriented, with the ability to work independently or as part of a team. Recognized for streamlining call handling procedures to improve first-time resolution rate by 15%.

If you don’t have a lot of work experience, try writing a resume objective that summarizes your key skills and career goals. A customer service resume objective should demonstrate that you have the interpersonal skills necessary to succeed in a customer-facing role.

Here are some examples:

Customer service resume objective with no experience

Enthusiastic and personable recent graduate with a passion for providing exceptional client support. Committed to delivering a positive customer experience through prompt issue resolution, effective communication skills, and attention to detail. Seeking an entry-level position to further develop my customer service and teamwork skills.

Customer service resume objective for a student

Ambitious, reliable student with strong communication and interpersonal skills, and a passion for delivering superior customer experiences. Skilled in quickly understanding client needs, providing accurate, helpful information, and managing independent tasks. Eager to learn and grow within a dynamic, customer-focused organization like [Company Name].

Customer service resume objective with moderate experience

Customer service professional with a strong background in technical support and problem-solving skills. Adept at quickly assessing client needs, troubleshooting issues, and communicating resolutions in a clear, empathetic manner. Proficient in following company policy and independent task management. Eager to join a collaborative team and further develop my abilities to exceed customer expectations.

If you need help coming up with some ideas for your resume introduction, try using our resume summary generator to get some examples to work with.

2. Target your resume to each job description

When writing your work experience section, it’s important to tailor it to the job you’re applying for.

To do this, you’ll need to read the job description carefully to identify which keywords to include on your resume.

Here’s a job ad for a customer service position with all the skills and experience-related keywords highlighted:

An example job description listing the responsibilities for a customer service job with keywords highlighted.

And here’s how you can incorporate some of those keywords into a work experience section:

Customer service work experience tailored to the job description

Customer Support Representative
Strategic Solutions | June 20XX – Present

  • Address client concerns both in-person and over the phone, maintaining confidentiality and reporting issues to responsible parties
  • Monitor call quality and client satisfaction data to ensure customers are happy with our services
  • Ensure compliance with all state and local regulatory requirements
  • Implement improvements based on survey data to create more positive customer experiences

3. Showcase your customer service skills

Next, add a skills section that highlights your key customer service skills.

Customer service jobs involve a lot of interpersonal interaction, so you’ll want to include a mix of hard skills and soft skills.

Are you in the interviewing phase of your job hunt? Learn how to highlight your customer service skills and answer common interview questions by watching this TikTok:

@resumegenius Top 3 customer service interview questions and answers #interviewtips #interviewquestions #jobinterview #customerservice #careeradvice #jobsearchtips ♬ Spongebob Tomfoolery – Dante9k Remix – David Snell

Frequently asked questions

Here are some frequently asked questions people have when writing a customer service resume:

1. What can I put on a customer service resume if I have no experience?

Start by highlighting any transferable skills you’ve developed through other jobs, volunteer work, or educational experiences. For example, you could emphasize your strong communication abilities, problem-solving skills, and ability to work well in a team.

You can also list any relevant coursework, certifications, or training programs you’ve completed that are applicable to customer service. Finally, consider including any extracurricular activities that demonstrate your commitment to helping others and providing quality service.

By emphasizing your transferable skills and relevant experiences, you can write a compelling customer service resume even without direct industry experience.

2. What’s the best resume format for customer service jobs?

You should generally use a chronological resume format that shows your career advancement by listing your experience in reverse-chronological order. If you have little to no experience, a functional resume format that organizes your experience according to your skills is a great way to show that you have the right skills.

Average customer service salaries in the US

After you’ve written your resume, make sure you use it to apply for jobs within a fair salary range.

The following table includes information from the most recent US Bureau of Labor Statistics’ Occupational Employment and Wage Statistics report (May 2024). Here are the ten states with the highest salaries for customer service representatives, as well as the national average for your reference when applying for work.

Top 10 states by average customer service representative salary

StateSalary / Year
District of Columbia$54,520
Washington$54,410
California$53,090
New York$52,610
Massachusetts$51,850
Connecticut$50,560
Minnesota$50,020
Vermont$49,980
New Jersey$49,300
Delaware$48,600
National Average$45,380

Additional resources

Looking for tips for new or aspiring customer service professionals? Check out this video by former call center representative and popular YouTuber Sheina:

Three resumes with orange color schemes on a orange background, representing the various resume examples we offer.

Resume examples for different industries

Not sure what your resume should look like? The best way to learn is by taking inspiration from resume examples written by other candidates in your industry.

20 categories
+454 free templates
Browse Resume Examples
Make a resume in minutes

Make a resume in minutes

Pick your template, fill in a few details, and our builder will do the rest.

Build My Resume

13+ Customer Service Resume Examples & Templates

  • facebookfacebook

    Facebook

  • twittertwitter

    Twitter

  • linkedinlinkedin

    Linkedin

  • pinterestpinterest

    Pinterest

  • redditreddit

    Reddit

Copy link

https://resumegenius.com/resume-examples/customer-service-resume-examples
Rate our article

Click to rate this article

4.7 Average rating

48 people rated this article
Lauren Mastroni, a staff writer at Resume Genius
Written by

Lauren Mastroni

linkedinlinkedin
Lauren Mastroni is a Digital Content Writer dedicated to creating engaging content and providing actionable advice that empowers people in their job searches. An enthusiastic contributor to the Resume Genius team, Lauren has a passion for developing valuable resources for job seekers. Lauren holds an M.S. in Psychology from University of Derby and currently lives in Taipei, Taiwan. She enjoys learning all she can about the career space, and is committed to helping job seekers of all experience levels navigate the job hunt and advance their careers. You can reach Lauren at lauren@resumegenius.com.

Related Articles

Resume Help

How to Write a Customer Service Resume Objective (With Examples)

Leora Joy Jones

December 2, 2024

Resume Help

31+ Customer Service Skills for Your Resume
Headshot of Ida Petterson

Ida Pettersson

May 20, 2025

Resume Help

Resume Examples for Jobs in 2025
Headshot of Geoffrey Scott, CPRW

Geoffrey Scott

June 8, 2025

Resume Help

120+ Resume Objective Examples & Writing Guide

Leora Joy Jones

June 19, 2025

Resume Help

40+ Professional Resume Summary Examples & Writing Guide
Lauren Mastroni, a staff writer at Resume Genius

Lauren Mastroni

June 19, 2025

Resume Help

How to Make or Improve Your Resume Using ChatGPT

Nathan Soto

March 28, 2025

Resume Help

How to Make a Resume for a Job in 2025
Headshot of Corissa Peterson

Corissa Peterson

July 2, 2025

Resume Help

The Best Resume Format for Any Job in 2025
Lauren Mastroni, a staff writer at Resume Genius

Lauren Mastroni

May 13, 2025
Resume Genius
LinkedIn Instagram Youtube Facebook Twitter Tiktok Pinterest Giphy
Resumes
  • Resume Builder
  • Resume Templates
  • Resume Examples
  • How to Make a Resume
  • Resume Format
  • Resume Summary Generator
  • Resume Checker
  • Resume Parser
  • Resume Bullet Point Generator
  • Resume Skills Generator
Cover Letters
  • Cover Letter Generator
  • Cover Letter Templates
  • Cover Letter Examples
  • How to Write a Cover Letter
  • Cover Letter Format
CVs
  • CV Maker
  • CV Templates
  • How to Write a CV
  • CV Examples
  • CV vs Resume
Policies
  • Terms & Conditions
  • Privacy Policy
  • CCPA/GDPR
  • Accessibility
  • Editorial Guidelines
Additional Resources
  • About Us
  • Affiliate Opportunities
  • Career Experts Program
  • Join Our Team
  • Press & Media Mentions
  • Product Reviews
  • The Genius Blog
Support
  • Help & Support
  • Contact Us
  • Forgot Password
Member of
Certified professional resume writer official seal

© 2025, Sonaga Tech Limited. All rights reserved

ResumeGenius.com is owned and operated by Sonaga Tech Limited, Hamilton, Zweigniederlassung Luzern with offices in Luzern Switzerland.

100% FREE TEMPLATES

Use our templates to win the job.

Each template on our website was designed by HR and hiring professionals to help jobseekers easily apply for work.

Sign up for more free templates & career resources!

This field is required
This field is required

In addition to this template, you'll also receive:

  • Early access to our newest premium templates
  • Job-specific resume tips & free examples
  • Access to our exclusive newsletter for jobseekers
  • Notifications of product improvements
No thanks, I only want to download this template

*By sharing your email, you agree to receive marketing emails from our team. You can easily opt out of future emails on the dashboard of your account or by unsubscribing directly from the link at the bottom of an email you receive from us.

Your review would mean a lot to us.

We hope our free downloadable resources will help you on your path to career success. If you have time, a quick review would really make our day (it'll only take 15 seconds). Best of luck on the job hunt!

Leave A Review