How can I delete or retrieve all of my data?

If you wish to permanently delete or retrieve your Resume Genius data, click here and follow the steps on our CCPA/GDPR page.

Frequently Asked Questions & Answers

Technical assistance

Why can’t I log into my account?

If you are having difficulties logging into your account or the page is freezing, it might be due to too much data stored in your web browser. Try these steps before logging into your account:

1. Clear your browser’s cache.

On Google Chrome:

Select the three dots at the right side of the browser’s search bar.
Select "More Tools," then choose the option marked as "Clear Browsing Data."
Select the desired time range and make sure to select the boxes marked "Cookies and other site data" and "Cached images and files."
Select "Clear data."

On a Mac or using Apple Safari:

On Safari’s drop-down menu, select "Preferences" .
Go to the Advanced option.
At the bottom, select "Show Develop Menu" click "Develop" and then select "Empty cache."

On Microsoft Edge:

At the same time, press the Control, Shift and Delete keys on your keyboard.
A new tab will appear with the options to clear browsing data.
Select your "All time" on the "Time Range" drop-down menu. Make sure to select the box marked "Cached images and files," and then click the blue button marked "Clear Now."

2. Refresh the page before logging in.

3. Try to log into Resume Genius from a private or incognito browser window. If following these steps did not work, please contact one of our customer service representatives through our phone or chat options for further assistance.

How do I reset my password?

If you can’t remember your password or wish to change it, simply click here and follow the steps on the page.

The password reset is not working and redirects me to the same page. What can I do?

If the password reset is not working, try these steps:

Resume Genius is optimized for use in Google Chrome, try opening a new browser window there.

Refresh the Forgot Password page.

Clear your Google Chrome browsing data:

Select the three dots at the right side of the browser’s search bar.
Select "More Tools," then choose the option marked as "Clear Browsing Data."
Choose the desired time range and make sure to select the boxes marked "Cookies and other site data" and "Cached images and files."
Select "Clear data."

Once these steps have been completed, try to reset your password once again. If you are still having difficulties, please reach out to one of our customer service representatives through phone or chat.

Why can’t I print my resume?

If you’re having difficulties printing the documents you created, try following these troubleshooting steps:

Download your document and save it on your computer as a PDF or Microsoft Word Document.
Make sure your printer is turned on and connected to your computer.
Restart your printer.
Restart your computer and try to print it again.
If the issue persists, contact one of our Customer Service Representative through phone or chat for further assistance.

Payment information

What payment methods can I use?

Resume Genius can only accept credit cards as a payment method. Unfortunately, we are unable to process payments through Paypal, Venmo, prepaid cards, or debit cards. If you are unable to pay with your credit card, you may need to reach out to your banking institution for authorization on the transaction.

I have received charges from Resume Genius and I do not remember subscribing. Do I have an account with you?

Here are some methods to confirm if you have an existing account:

Search your email for any confirmation emails from Resume Genius, including your spam/junk folder.
Try to log into Resume Genius. If you do not know the credentials, enter your email address on the "Forgot Password" page. If an account exists under that email, you will receive a password reset message which will allow you to choose a new password and grant access for account verification. If you’ve tried all of your emails and did not receive the password reset email, most likely you do not have an account with us.
If you tried the previous steps and you are still unsure if you have an account, contact one of our Customer Service Representatives through phone or chat for assistance.

Technical assistance

Payment information

Delete or request data

Cover letter FAQs

General cover letter questions

Cover letter length

Cover letter formatting

Cover letter templates

Cover letter etiquette

Resume FAQs

General resume questions

Resume length

Resume formatting

Resume templates

Resume etiquette

Resume writing

Resume skills

Life and situation-specific questions about resumes

CV FAQs