Customer Service Cover Letter Examples for 2025
Written By Samuel Johns
Reviewed By Conrad BenzWe reviewed 675 customer service job listings to identify the top words and phrases employers look for in a cover letter. After exploring our data-driven customer service cover letter examples, use these terms in your own letter — where relevant — to show you meet employers’ expectations.
Not satisfied with this design? Find more options in our collection of cover letter templates.
Not satisfied with this design? Find more options in our collection of cover letter templates.
Not satisfied with this design? Find more options in our collection of cover letter templates.
Customer Service Resume & Related Cover Letters
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Customer Service Cover Letter Template
Use this example cover letter template as a guide when writing your own.
Copy-paste Customer Service Cover Letter (Text Format)
- Entry-level
- Mid-level
- Senior-level
FIRST AND LAST NAME
Email: your.email@email.com
Phone: (123) 456-7891
Address: Street, City, State
LinkedIn: linkedin.com/in/yourprofile
[Today’s Date]
[Hiring Manager’s Name]
123 Company Address
Company’s City, State, Zip Code
(xxx) xxx-xxxx
hiring.manager@gmail.com
Dear [Mr./Ms./Mx.] [Hiring Manager’s Last Name],
I’m writing to express my strong interest in the Customer Service Representative position at American Airlines. As an energetic and personable customer service professional with a proven track record of providing exceptional client experiences, I’m excited about the opportunity to bring my skills to the aviation industry.
In my current role as a Retail Associate at Heritage Goods Co., I’ve developed a strong foundation in customer service that I believe will translate well to the airline environment. During my time at the company, I’ve consistently met or exceeded sales targets and maintained a 95% customer satisfaction rating by providing attentive customer care.
Previously, my internship at Nexus Connect allowed me to develop my organizational skills and ability to multitask in a fast-paced office environment. Handling up to 50 incoming calls per day and assisting with various administrative tasks has prepared me for the diverse responsibilities of an airline customer service representative.
My strong conflict resolution skills and ability to remain calm under pressure will be valuable assets in managing passenger needs and ensuring smooth operations. I’m a quick learner and am prepared to obtain any necessary security clearances and complete all required training to excel in this role.
Thank you for your consideration. I look forward to the opportunity to discuss how my skills and passion for customer service can contribute to your airline’s success. You can reach me at (314) 729-6334 or your.email@email.com
Sincerely,
Your Name
[Today’s Date]
[Hiring Manager’s Name]
[Company Name]
[Company Address]
[Phone Number]
[Email Address]
Dear [Ms./Mr./Mx.] [Hiring Manager’s Name],
I’m writing to you regarding [Company Name]’s Customer Service Representative opening. I’ve been working as a Customer Care Specialist at Satellite TV Co. for more than 2 years and have developed impeccable phone manners, and an ability to calm agitated or distressed customers. I’m accustomed to working on multiple projects simultaneously, and I can offer new ideas to help your company grow and surpass all goals and objectives.
My relevant experience includes the following highlights:
- Making and receiving 90+ calls a day to give technical assistance and sign new customers
- Implementing a new strategy that reduced customer cancellations by 5% and contributed to a 10% annual revenue increase
- Maintaining an 85% customer satisfaction rating (15% higher than the company average)
My experience at Satellite TV Co. has helped me improve my leadership skills, gain organizational skills, and develop extensive knowledge of how to upsell services and goods to potential clients. I also worked at Scottrade as a Customer Service Intern, providing technical support to 10+ clients daily. Additionally, I earned praise from my managers by memorizing the company’s full list of products and prices.
I’m looking forward to discussing my qualifications with you in more detail soon. I feel confident that I fulfill the requirements for your open Customer Service Representative position. You can contact me at 212-256-1414 or at aparna.khatr@gmail.com. Thank you for your time and consideration.
Sincerely,
[Your Name]
[Today’s Date]
[Hiring Manager’s Name]
123 Company Address
Company’s City, State, Zip Code
(xxx) xxx-xxxx
hiring.manager@gmail.com
Dear [Mr./Ms./Mx.] [Hiring Manager’s Last Name],
I’m writing to express my interest in the Customer Service Specialist position at BeveraTech. With 5+ years of experience in customer service roles, I’m excited about the opportunity to contribute to your innovative company.
Your mission to transform beverage culture through intuitive drink-making technology resonates with me, and I’m eager to be part of a team that is driving growth and innovation in the restaurant industry.
I take pride in providing exceptional customer care and have been recognized for my ability to turn difficult situations into positive outcomes. At Oasis Essentials, I successfully resolved a major customer escalation that involved a critical equipment malfunction during peak service hours. By coordinating with the technical support team, swiftly communicating with the customer, and offering a solution, I not only restored the customer’s confidence but also strengthened our ongoing relationship.
I’m impressed by BeveraTech’s recognition as one of the Best California Startups in 20XX and would be thrilled to be part of your growing team. I’m confident that my customer service expertise, coupled with my enthusiasm for innovative technology, makes me an ideal candidate for this position.
Thank you for considering my application. I look forward to the opportunity to discuss how I can contribute to BeveraTech’s mission of delivering a world of flavors at customers’ fingertips. Please feel free to reach out to me at (363) 763-2663 or yourname@email.com.
Sincerely,
YOUR NAME
Average customer service salaries in the US
The following table includes information from O*NET Resource Center by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license, this data is pulled from the most recent US Bureau of Labor Statistics’ Employment & Earnings report (as of 10/16/2024), featuring the top states by use.
Top 10 states by average customer service representative salary
| State | Salary / Year |
|---|---|
| District of Columbia | $54,520 |
| Washington | $54,410 |
| California | $53,090 |
| New York | $52,610 |
| Massachusetts | $51,850 |
| Connecticut | $50,560 |
| Minnesota | $50,020 |
| Vermont | $49,980 |
| New Jersey | $49,300 |
| Delaware | $48,600 |
| National Average | $45,380 |
How to write a customer service cover letter
To land a rewarding job as a customer service representative, you need a cover letter that will make your job application stand out to employers.
The demand for customer service professionals is projected to decrease by 4% through 2031 as the industry implements AI technology that reduces the need for human workers.
With the number of available jobs likely to decrease, competition will be higher. However, you can still get a customer service job as long as you know how to write a great cover letter.
Here are four tips to help you write a customer service cover letter that’ll convince employers you’re the best candidate for the job:
1. Scour the job listing to see what the employer is seeking
The job ad is the best place to identify what the employer is looking for in a customer service representative. Look for key words and phrases, and include them in your cover letter — if they accurately reflect your experience.
This not only shows you’ve tailored your application, but also helps your cover letter pass applicant tracking systems and catch the attention of hiring managers.
If the job ad is brief or lacks detail, don’t worry — we’ve analysed hundreds of customer service job ads to identify the most common terms employers want to see:
We analyzed 675 real customer service job posts, and here are the top keywords to highlight on your job application. DataKeyword Count Flexibility 243 Communication skills 204 Answering questions 192 Anticipating customer needs 191 Eager to learn 189 Subject matter expertise 182 Enthusiasm 182 Empathy 181 Live support 181 Computer skills 181
Use these phrases in your cover letter where relevant to strengthen your application.
2. Highlight your customer service skills
As a customer service specialist, you need both hard and soft skills to do the job effectively. Hard skills are abilities you learned through training, such as customer service chat software, and soft skills are personality traits that help you manage your work and interact with others.
The best customer service representatives use soft skills like patience and empathy to relate to customers, and know how to be persuasive without coming off as pushy.
Here are some customer service skills you can include in your cover letter to get employers interested in your application:
- Active listening
- Communication skills
- Public speaking
- Ability to use positive language
- Professionalism
- Interpersonal skills
- Responsiveness
- Time management skills
- Critical thinking skills
- Problem solving skills
- Adaptability
- Fast learning
- Clerical skills: Microsoft Excel, Google Sheets, typing, basic math
- Remote communication tools: Zoom, Microsoft Teams, Google Meet, Slack
3. Give examples of your achievements (with hard numbers)
Show employers you have the right customer service skills to excel by giving examples of your accomplishments in your cover letter. And use numbers wherever possible to give employers a clear picture of what you accomplished.
Here are good examples of some customer service achievements in a cover letter backed up with hard numbers:
Even if the job description asks you to write a simple, short cover letter, you should include hard numbers to make your application stand out.
4. Show your passion for customer service
Customer service employers prefer to hire candidates who are passionate about ensuring that every customer has an excellent experience. Companies also want to work with people who are genuinely excited about their brand — and this is especially true for customer service specialists who speak directly to clients.
Use your cover letter to show employers that you truly care about your work, and that you’d be a great brand representative. If you’re not feeling confident about writing your cover letter, consider using a free AI cover letter generator that can help you showcase your customer service talents.
Here are three additional strategies for conveying passion in your customer service cover letter:
Tell your story
Open your cover letter using a storytelling approach to connect your personal passion with the company or role. Don’t sell yourself too hard, though. Sounding too “salesy” can annoy employers.
Here’s an example of an over-the-top storytelling opening, followed by a more appropriate rewrite:
Too salesy
ChocoChunk candy bars are all I ever eat. Seriously, I’m on the verge of developing diabetes as a direct result of my love for your products. But I don’t care. I’d rather eat your delicious chocolatey goodness and die happy than cut it from my diet — and that’s why I’d be a perfect ChocoChunk Retail Sales Representative.
Appropriately passionate
Every Christmas and Easter when I was a kid, my parents gave me ChocoChunk candy bars. Your delicious offerings have a nostalgic place in my heart, and they’re still my go-to sweet treat. True appreciation for your products and my customer service experience make me an ideal candidate for your open Retail Sales Representative position.
Do your research
The best cover letters include research about the company. Check your target company’s website and social media accounts, and find a way to connect your talents to the company’s vision and values, like this:
I’ve been keeping up with JaneVision’s recent rebranding, and I believe I’m the perfect candidate to help you on the front lines as a Customer Service Specialist. My current company implemented a similar repositioning strategy in 2020, and I led a special task force responsible for explaining our rebrand to customers.
Be persuasive
Be authentic but also use persuasion in your cover letter. Think about how you’d close a sale in person, and use the same techniques to make your cover letter for customer service work. Keep your tone personable, but focus on addressing the company’s needs and offering the best solutions to their problems.
Here’s an example from a persuasive cover letter ending:
Your job ad said you’re looking for an “individual with a passion for helping others understand new social media technology.” Considering the skills and achievements outlined above, I’m confident I’m the perfect match for this particular role. I’m excited to connect with you and discuss my qualifications further in a Zoom interview or in person.
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Customer Service Cover Letter Examples for 2025
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