• Skip to Content
  • Skip to Sidebar
  • Skip to Footer

Resume Genius

Resume Genius

The World's Smartest Resume Builder

  • Builders

    Resume Builder Software

    Making a resume is easy with the right tool. Our resume builder does the hard work for you.

    Cover Letter Generator

    Short on time or simply don't like writing? Try our cover letter generator and make a cover letter fast.

    CV Maker Tool

    CVs are often longer than resumes. With our CV maker, you can create a CV in the same amount of time.

    Monday to Friday, 8AM – 12AM (Midnight) and Saturdays and Sundays, 10AM – 6PM EDT (866) 215-9048

  • Resumes

    Free Resume Templates

    SimpleBasic templates that focus on your work experience.
    ModernContemporary templates perfect for your new job.
    CreativeA little visual flair to highlight your creativity.
    PictureTemplates with photos to add some personality.

    Genius Resume Builder

    • Resume checker
    • Resume summary generator
    • How to write a resume
    • The best resume format in 2025
    • Best skills for your resume

    Resume Examples

    Monday to Friday, 8AM – 12AM (Midnight) and Saturdays and Sundays, 10AM – 6PM EDT (866) 215-9048

  • Cover Letters

    Cover Letter Templates

    ProfessionalHR approved, organized, and stylish.
    ModernContemporary templates perfect for your new job.
    CreativeA little visual flair to highlight your creativity.
    SimpleBasic templates that focus on your work experience.

    Genius Cover Letter Generator

    • How to write a cover letter
    • How to start a cover letter
    • Cover letter format guide
    • Short cover letter examples
    • The best cover letters of 2025

    Cover Letter Examples

    Monday to Friday, 8AM – 12AM (Midnight) and Saturdays and Sundays, 10AM – 6PM EDT (866) 215-9048

  • CVs

    CV Templates

    BusinessProfessional CV templates for senior-level positions.
    HarvardTemplates for academics and scholars.
    ResearchA format to showcase your research background.
    WriterPerfect templates for published writers.

    Genius CV Maker

    • How to format your CV
    • How to write a CV for a job
    • CV vs resume: what's the difference?
    • How to write an academic CV
    • CV examples for students

    CV Examples

    Monday to Friday, 8AM – 12AM (Midnight) and Saturdays and Sundays, 10AM – 6PM EDT (866) 215-9048

  • Resources

    FAQS

    • Technical Assistance
    • Resume FAQs
    • Cover Letter FAQs
    • CV FAQs

    Blog

    Resume Help

    Learn the ins and outs of writing a resume. From formatting to fonts, we cover every topic.

    Cover Letter Help

    Cover letter writing is a skill that will help you outshine other applicants. Our guides can teach you that skill.

    Interview Help

    You're one step away from getting the job. Win over hiring managers with our expert interview tips.

    Monday to Friday, 8AM – 12AM (Midnight) and Saturdays and Sundays, 10AM – 6PM EDT (866) 215-9048

Build My Cover LetterLogin

Monday to Friday, 8AM – 12AM (Midnight) and Saturdays and Sundays, 10AM – 6PM EDT (866) 215-9048

Cover Letter Examples Customer Service Cover Letter

Customer Service Cover Letter Examples for 2025

Headshot of Sam Johns, CPRWWritten By Samuel Johns
Headshot of Conrad BenzReviewed By Conrad Benz

We reviewed 675 customer service job listings to identify the top words and phrases employers look for in a cover letter. After exploring our data-driven customer service cover letter examples, use these terms in your own letter — where relevant — to show you meet employers’ expectations.

April 21, 2025
Build My Cover Letter Now
4.3
AVERAGE RATING
49 people’ve already rated it
View Text Format
Customer service representative
An image of a customer service cover letter example Download
Download Word FileView Text Format

Not satisfied with this design? Find more options in our collection of cover letter templates.

4.3
AVERAGE RATING
49 people’ve already rated it
View Text Format
Entry-level customer service representative
An entry-level customer service cover letter on a green template. Download
Download Word FileView Text Format

Not satisfied with this design? Find more options in our collection of cover letter templates.

4.3
AVERAGE RATING
49 people’ve already rated it
View Text Format
Senior customer service representative
A senior customer service representative cover letter on a template with a blue-turquoise gradient header. Download
Download Word FileView Text Format

Not satisfied with this design? Find more options in our collection of cover letter templates.

Customer Service Resume & Related Cover Letters

View All Cover Letter Examples
Customer service rep resume template
View Example
Customer Service Resume
An image of a cashier cover letter example
View Example
Cashier Cover Letter
A front desk cover letter example with a professionally designed header to help the applicant stand out
View Example
Front Desk Cover Letter
A retail sales associate cover letter example on a template with a green header
View Example
Retail Sales Associate Cover Letter
A grocery store cover letter example with a wine-colored header to make the applicant stand out
View Example
Grocery Store Cashier Cover Letter
A call center representative cover letter example with a violet header
View Example
Call Center Representative Cover Letter
A hospitality cover letter example with a professionally designed header to make the applicant's name stand out
View Example
Hospitality (Hotel Front Desk) Cover Letter
A flight attendant cover letter example with large, multi-colored text in the header to make the applicant stand out
View Example
Flight Attendant Cover Letter
Table of Contents
Rating
Table of Contents
Table of Contents

Customer Service for 2025 Cover Letter Template

Average customer service salaries in the US

How to write a customer service cover letter

Customer Service Cover Letter Template

Use this example cover letter template as a guide when writing your own.

Copy-paste Customer Service Cover Letter (Text Format)

  • Entry-level
  • Mid-level
  • Senior-level

FIRST AND LAST NAME

Email: your.email@email.com

Phone: (123) 456-7891

Address: Street, City, State

LinkedIn: linkedin.com/in/yourprofile

[Today’s Date]

[Hiring Manager’s Name]
123 Company Address
Company’s City, State, Zip Code
(xxx) xxx-xxxx
hiring.manager@gmail.com

Dear [Mr./Ms./Mx.] [Hiring Manager’s Last Name],

I’m writing to express my strong interest in the Customer Service Representative position at American Airlines. As an energetic and personable customer service professional with a proven track record of providing exceptional client experiences, I’m excited about the opportunity to bring my skills to the aviation industry.

In my current role as a Retail Associate at Heritage Goods Co., I’ve developed a strong foundation in customer service that I believe will translate well to the airline environment. During my time at the company, I’ve consistently met or exceeded sales targets and maintained a 95% customer satisfaction rating by providing attentive customer care.

Previously, my internship at Nexus Connect allowed me to develop my organizational skills and ability to multitask in a fast-paced office environment. Handling up to 50 incoming calls per day and assisting with various administrative tasks has prepared me for the diverse responsibilities of an airline customer service representative.

My strong conflict resolution skills and ability to remain calm under pressure will be valuable assets in managing passenger needs and ensuring smooth operations. I’m a quick learner and am prepared to obtain any necessary security clearances and complete all required training to excel in this role.

Thank you for your consideration. I look forward to the opportunity to discuss how my skills and passion for customer service can contribute to your airline’s success. You can reach me at (314) 729-6334 or your.email@email.com

Sincerely,

Your Name

[Today’s Date]

[Hiring Manager’s Name]
[Company Name]
[Company Address]
[Phone Number]
[Email Address]

Dear [Ms./Mr./Mx.] [Hiring Manager’s Name],

I’m writing to you regarding [Company Name]’s Customer Service Representative opening. I’ve been working as a Customer Care Specialist at Satellite TV Co. for more than 2 years and have developed impeccable phone manners, and an ability to calm agitated or distressed customers. I’m accustomed to working on multiple projects simultaneously, and I can offer new ideas to help your company grow and surpass all goals and objectives.

My relevant experience includes the following highlights:

  • Making and receiving 90+ calls a day to give technical assistance and sign new customers
  • Implementing a new strategy that reduced customer cancellations by 5% and contributed to a 10% annual revenue increase
  • Maintaining an 85% customer satisfaction rating (15% higher than the company average)

My experience at Satellite TV Co. has helped me improve my leadership skills, gain organizational skills, and develop extensive knowledge of how to upsell services and goods to potential clients. I also worked at Scottrade as a Customer Service Intern, providing technical support to 10+ clients daily. Additionally, I earned praise from my managers by memorizing the company’s full list of products and prices.

I’m looking forward to discussing my qualifications with you in more detail soon. I feel confident that I fulfill the requirements for your open Customer Service Representative position. You can contact me at 212-256-1414 or at aparna.khatr@gmail.com. Thank you for your time and consideration.

Sincerely,

[Your Name]

[Today’s Date]

[Hiring Manager’s Name]
123 Company Address
Company’s City, State, Zip Code
(xxx) xxx-xxxx
hiring.manager@gmail.com

Dear [Mr./Ms./Mx.] [Hiring Manager’s Last Name],

I’m writing to express my interest in the Customer Service Specialist position at BeveraTech. With 5+ years of experience in customer service roles, I’m excited about the opportunity to contribute to your innovative company.

Your mission to transform beverage culture through intuitive drink-making technology resonates with me, and I’m eager to be part of a team that is driving growth and innovation in the restaurant industry.

I take pride in providing exceptional customer care and have been recognized for my ability to turn difficult situations into positive outcomes. At Oasis Essentials, I successfully resolved a major customer escalation that involved a critical equipment malfunction during peak service hours. By coordinating with the technical support team, swiftly communicating with the customer, and offering a solution, I not only restored the customer’s confidence but also strengthened our ongoing relationship.

I’m impressed by BeveraTech’s recognition as one of the Best California Startups in 20XX and would be thrilled to be part of your growing team. I’m confident that my customer service expertise, coupled with my enthusiasm for innovative technology, makes me an ideal candidate for this position.

Thank you for considering my application. I look forward to the opportunity to discuss how I can contribute to BeveraTech’s mission of delivering a world of flavors at customers’ fingertips. Please feel free to reach out to me at (363) 763-2663 or yourname@email.com.

Sincerely,

YOUR NAME

Average customer service salaries in the US

The following table includes information from O*NET Resource Center by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license, this data is pulled from the most recent US Bureau of Labor Statistics’ Employment & Earnings report (as of 10/16/2024), featuring the top states by use.

Top 10 states by average customer service representative salary

StateSalary / Year
District of Columbia$54,520
Washington$54,410
California$53,090
New York$52,610
Massachusetts$51,850
Connecticut$50,560
Minnesota$50,020
Vermont$49,980
New Jersey$49,300
Delaware$48,600
National Average$45,380

How to write a customer service cover letter

To land a rewarding job as a customer service representative, you need a cover letter that will make your job application stand out to employers.

The demand for customer service professionals is projected to decrease by 4% through 2031 as the industry implements AI technology that reduces the need for human workers.

With the number of available jobs likely to decrease, competition will be higher. However, you can still get a customer service job as long as you know how to write a great cover letter.

Here are four tips to help you write a customer service cover letter that’ll convince employers you’re the best candidate for the job:

1. Scour the job listing to see what the employer is seeking

The job ad is the best place to identify what the employer is looking for in a customer service representative. Look for key words and phrases, and include them in your cover letter — if they accurately reflect your experience.

This not only shows you’ve tailored your application, but also helps your cover letter pass applicant tracking systems and catch the attention of hiring managers.

If the job ad is brief or lacks detail, don’t worry — we’ve analysed hundreds of customer service job ads to identify the most common terms employers want to see:

Real Job DataMost in-demand customer service skills and personality traits

We analyzed 675 real customer service job posts, and here are the top keywords to highlight on your job application.

Data

KeywordCount
Flexibility243
Communication skills204
Answering questions192
Anticipating customer needs191
Eager to learn189
Subject matter expertise182
Enthusiasm182
Empathy181
Live support181
Computer skills181

Use these phrases in your cover letter where relevant to strengthen your application.

2. Highlight your customer service skills

As a customer service specialist, you need both hard and soft skills to do the job effectively. Hard skills are abilities you learned through training, such as customer service chat software, and soft skills are personality traits that help you manage your work and interact with others.

The best customer service representatives use soft skills like patience and empathy to relate to customers, and know how to be persuasive without coming off as pushy.

Here are some customer service skills you can include in your cover letter to get employers interested in your application:

  • Active listening
  • Communication skills
  • Public speaking
  • Ability to use positive language
  • Professionalism
  • Interpersonal skills
  • Responsiveness
  • Time management skills
  • Critical thinking skills
  • Problem solving skills
  • Adaptability
  • Fast learning
  • Clerical skills: Microsoft Excel, Google Sheets, typing, basic math
  • Remote communication tools: Zoom, Microsoft Teams, Google Meet, Slack

3. Give examples of your achievements (with hard numbers)

Show employers you have the right customer service skills to excel by giving examples of your accomplishments in your cover letter. And use numbers wherever possible to give employers a clear picture of what you accomplished.

Here are good examples of some customer service achievements in a cover letter backed up with hard numbers:

An example of achievements backed up with hard numbers in a bulleted list from a customer service cover letter example
Make your accomplishments stand out by describing them with hard numbers.

Even if the job description asks you to write a simple, short cover letter, you should include hard numbers to make your application stand out.

4. Show your passion for customer service

Customer service employers prefer to hire candidates who are passionate about ensuring that every customer has an excellent experience. Companies also want to work with people who are genuinely excited about their brand — and this is especially true for customer service specialists who speak directly to clients.

Use your cover letter to show employers that you truly care about your work, and that you’d be a great brand representative. If you’re not feeling confident about writing your cover letter, consider using a free AI cover letter generator that can help you showcase your customer service talents.

Here are three additional strategies for conveying passion in your customer service cover letter:

Tell your story

Open your cover letter using a storytelling approach to connect your personal passion with the company or role. Don’t sell yourself too hard, though. Sounding too “salesy” can annoy employers.

Here’s an example of an over-the-top storytelling opening, followed by a more appropriate rewrite:

Too salesy

ChocoChunk candy bars are all I ever eat. Seriously, I’m on the verge of developing diabetes as a direct result of my love for your products. But I don’t care. I’d rather eat your delicious chocolatey goodness and die happy than cut it from my diet — and that’s why I’d be a perfect ChocoChunk Retail Sales Representative.

Appropriately passionate

Every Christmas and Easter when I was a kid, my parents gave me ChocoChunk candy bars. Your delicious offerings have a nostalgic place in my heart, and they’re still my go-to sweet treat. True appreciation for your products and my customer service experience make me an ideal candidate for your open Retail Sales Representative position.

Do your research

The best cover letters include research about the company. Check your target company’s website and social media accounts, and find a way to connect your talents to the company’s vision and values, like this:

I’ve been keeping up with JaneVision’s recent rebranding, and I believe I’m the perfect candidate to help you on the front lines as a Customer Service Specialist. My current company implemented a similar repositioning strategy in 2020, and I led a special task force responsible for explaining our rebrand to customers.

Be persuasive

Be authentic but also use persuasion in your cover letter. Think about how you’d close a sale in person, and use the same techniques to make your cover letter for customer service work. Keep your tone personable, but focus on addressing the company’s needs and offering the best solutions to their problems.

Here’s an example from a persuasive cover letter ending:

Your job ad said you’re looking for an “individual with a passion for helping others understand new social media technology.” Considering the skills and achievements outlined above, I’m confident I’m the perfect match for this particular role. I’m excited to connect with you and discuss my qualifications further in a Zoom interview or in person.

Make a cover letter in minutes

Make a cover letter in minutes

Pick your template, fill in a few details, and our builder will do the rest.

Build My Cover Letter

Customer Service Cover Letter Examples for 2025

  • facebookfacebook

    Facebook

  • twittertwitter

    Twitter

  • linkedinlinkedin

    Linkedin

  • pinterestpinterest

    Pinterest

  • redditreddit

    Reddit

Copy link

https://resumegenius.com/cover-letter-examples/customer-service-representative-cover-letter-sample
Rate our article

Click to rate this article

4.3 Average rating

49 people rated this article
Headshot of Sam Johns, CPRW
Written by

Samuel Johns

linkedinlinkedin muckrackmuckrack
Samuel Johns is a Senior Content Editor and Certified Professional Resume Writer (CPRW) at Resume Genius. In his 6+ years of experience in the careers space, he has helped hundreds of job seekers craft high-quality resumes and cover letters, ace interviews, and land their dream jobs. Born and raised in County Durham, UK, Sam graduated with a bachelor’s degree in French Language and Literature from the University of Bristol, UK in 2013. Samuel’s job-hunt advice has been published in numerous online outlets, including Dollar Sprout, The Enterprisers Project, and Tech Crunch. Feel free to reach out to Samuel through his LinkedIn if you’d like to collaborate. Please note, we don’t accept guest posts and won’t reply to such requests.

Related Articles

Resume Help

31+ Customer Service Skills for Your Resume
Headshot of Ida Petterson

Ida Pettersson

May 20, 2025

Resume Help

How to Write a Customer Service Resume Objective (With Examples)

Leora Joy Jones

December 2, 2024

Resume Help

The Best Cashier Skills for Your Resume

Leora Joy Jones

May 15, 2025

Resume Help

60+ Essential Communication Skills Employers Want to See
Headshot of Emily Crowley

Emily Crowley

February 1, 2024

Cover Letter Help

Cover Letter Examples for All Job Applications and Situations
Headshot of Conrad Benz

Conrad Benz

January 5, 2025

Cover Letter Help

Cover Letter Templates
Headshot of Geoffrey Scott, CPRW

Geoffrey Scott

July 7, 2025

Cover Letter Help

50+ Cover Letter Statistics Hiring Managers Want You to Know
Headshot of Eva Chan, CPRW

Eva Chan

December 22, 2024

Cover Letter Help

Are Cover Letters Necessary in 2025?
Headshot of Corissa Peterson

Corissa Peterson

March 28, 2025
Resume Genius
LinkedIn Instagram Youtube Facebook Twitter Tiktok Pinterest Giphy
Resumes
  • Resume Builder
  • Resume Templates
  • Resume Examples
  • How to Make a Resume
  • Resume Format
  • Resume Summary Generator
  • Resume Checker
  • Resume Parser
  • Resume Bullet Point Generator
  • Resume Skills Generator
Cover Letters
  • Cover Letter Generator
  • Cover Letter Templates
  • Cover Letter Examples
  • How to Write a Cover Letter
  • Cover Letter Format
CVs
  • CV Maker
  • CV Templates
  • How to Write a CV
  • CV Examples
  • CV vs Resume
Policies
  • Terms & Conditions
  • Privacy Policy
  • CCPA/GDPR
  • Accessibility
  • Editorial Guidelines
Additional Resources
  • About Us
  • Affiliate Opportunities
  • Career Experts Program
  • Join Our Team
  • Press & Media Mentions
  • Product Reviews
  • The Genius Blog
Support
  • Help & Support
  • Contact Us
  • Forgot Password
Member of
Certified professional resume writer official seal

© 2025, Sonaga Tech Limited. All rights reserved

ResumeGenius.com is owned and operated by Sonaga Tech Limited, Hamilton, Zweigniederlassung Luzern with offices in Luzern Switzerland.

100% FREE TEMPLATES

Use our templates to win the job.

Each template on our website was designed by HR and hiring professionals to help jobseekers easily apply for work.

Sign up for more free templates & career resources!

This field is required
This field is required

In addition to this template, you'll also receive:

  • Early access to our newest premium templates
  • Job-specific resume tips & free examples
  • Access to our exclusive newsletter for jobseekers
  • Notifications of product improvements
No thanks, I only want to download this template

*By sharing your email, you agree to receive marketing emails from our team. You can easily opt out of future emails on the dashboard of your account or by unsubscribing directly from the link at the bottom of an email you receive from us.

Your review would mean a lot to us.

We hope our free downloadable resources will help you on your path to career success. If you have time, a quick review would really make our day (it'll only take 15 seconds). Best of luck on the job hunt!

Leave A Review