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Customer Service
Cover Letter Example

| By | Reviewed by Mark Slack, CPRW

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Customer Service Representative Cover Letter Example Template
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Customer Service Representative Cover Letter (Text Format)

Make sure you use proper cover letter format to ensure that your cover letter is readable and professional.

Text Format

(Manager’s Name)

HR Manager

Company Name

Company Address

Date

Dear Mr./Mrs./Ms. (Manager’s Name)

I am writing to your regarding your company’s Customer Service Representative opening. I have been working as a Telephone Sales Executive at Telemarketer Auto Insurance USA for more than 2 years now and have developed impeccable phone manners, and an ability to deal with agitated or distressed customers. I am accustomed to working on multiple projects simultaneously, and can offer new ideas to help your company grow and surpass all goals and objectives.

My duties included making 60 cold calls a day to business and private individuals to solicit sales for goods and services. During my tenure, I implemented a new sales strategy, reducing training expenses by 90% and increased the close ratio by 10% within 3 months.

My experience at Telemarketer Auto Insurance USA has helped me improve my skills in leadership, allowed me to gain organizational skills, and has provided me with extensive knowledge of how to upsell services and goods to potential clients. I have also worked at Parade Hotel as a Front Desk Clerk where I provided information to guests in a 150+ room hotel & trained and supervised 6 new staff members.

I am looking forward to discussing the position and my qualifications with you in more detail soon. I feel confident that I fulfill the requirements for the Customer Service Representative position. Thank you for your time and consideration.

Sincerely,

Name

Customer Service Representative Cover Letter Writing Tips

Before you start writing, make sure you know how to write a cover letter in a way that makes you seem like the best candidate for the job.

Companies are always looking for great customer service representatives that they can rely on to meet customer needs and drive sales.

But getting the perfect job can be challenging. That’s why knowing how to write a great cover letter is the best way to convince employers that you’re the right person for the job.

Here are some tips to help you write a strong customer service representative cover letter:

Highlight your customer service skills

Compared to other industries, there’s greater emphasis on soft skills for customer service representatives. The best customer service reps are patient and understanding, and they know how to be persuasive without coming off as “pushy.”

A customer service representative building relevant skills that she can add to her cover letter
Great customer service representatives need a well-developed set of skills.

Here are some customer service skills that you should include in your cover letter:

  • Active listening
  • Patience
  • Empathy
  • Communication skills
  • Persuasive speaking
  • Ability to use positive language
  • Professionalism
  • Service-oriented
  • Interpersonal skills
  • Responsiveness
  • Time management skills
  • Critical thinking and problem-solving
  • Adaptability
  • Fast learner
  • Clerical skills (Microsoft Excel, typing, basic mathematical knowledge)

Provide examples of your achievements (with numbers)

Ultimately, great customer service skills are important because they help drive profit. Show employers that you have the right skills to excel by mentioning past achievements in your resume and cover letter, and using numbers to back them up.

Here are good examples of some customer service achievements backed up with hard numbers:

  • Made 60 cold calls a day to businesses and private individuals in order to solicit sales for goods and services
  • Implemented a new sales strategy, which reduced training expenses by 90% and increased the close ratio by 10% within 3 months
  • Resolved issues at 90% rate

Show your passion for customer service

Customer service employers are always looking for candidates who are passionate about making sure every customer has an excellent experience. Use your cover letter as an opportunity to show employers that you genuinely care about your work.

As a customer service representative, it’s all about connecting with clients while effectively conveying your knowledge of products or services to provide the best solution to their problem.

Companies want to work with people who are genuinely excited about their brand and this is especially true for customer service reps who are responsible for speaking to clients directly.

Here are a few examples of how to show your passion in a cover letter:

  1. The best cover letters start off with a strong cover letter opening. Consider using a storytelling approach to connect a personal passion to the company or role. Try not to sell yourself too hard. Sounding too “salesy” is the easiest way to turn off an employer.
  2. Research the company. Find a way to position your talents in alignment to their vision and values.
  3. Be genuine but persuasive. Similar to how you would close a sale in person, use the same model to craft your cover letter. Keep your tone personable but focus on addressing needs and offering the best solution to their problem.

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