- Entry-level customer service resume
- Experienced customer service resume
- Senior customer service resume
FIRST AND LAST NAME
Email: your.email@email.com
Phone: (123) 456-7891
Address: Street, City, State
LinkedIn: linkedin.com/in/yourprofile
Objective
Energetic and personable customer service professional seeking an opportunity to leverage strong communication skills and passion for providing exceptional client experiences. Committed to delivering prompt, courteous, and effective assistance to customers. Eager to contribute to the growth and success of a dynamic organization.
Professional Experience
- Provide friendly and efficient customer service to an average of 50 clients per day, resulting in a 95% customer satisfaction rating
- Handle a wide range of customer inquiries, complaints, and requests with a focus on swift problem resolution
- Consistently meet or exceeded daily sales targets by proactively identifying and suggesting relevant products and services
- Participate in ongoing training to stay up-to-date on product knowledge and customer service best practices
- Provided administrative support to the office manager, including scheduling appointments, managing correspondence, and organizing files
- Assisted with event planning and coordination, including booking venues and arranging catering services
- Handled up to 50 incoming calls per day and directed them to appropriate personnel
- Managed office supply inventory and placed orders to suppliers on an as-needed basis
- Maintained confidentiality of sensitive information and ensured compliance with company policies
Education
Skills
- Communication skills
- Active listening
- Problem solving
- Time management
- Teamwork
- Adaptability
- Computer literacy
- Multitasking
- Conflict resolution
- Attention to detail
Professional Profile
Customer service representative with over 4 years of experience in telephone customer service, including sales, tech support, and customer care. Familiar with major customer service software and adept at conflict resolution. Aiming to use my proven skills to effectively fill the managerial role at [Company Name].
Professional Experience
- Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services
- Trained two new employees in how to use Kayako, entering customer data and organizing customer interaction logs
- Received an average 85% customer satisfaction rating to date, 15% higher than the company average
- Suggested a new tactic to persuade cancelling customers to stay with the company, resulting in a 5% decrease in cancellations
- Memorized entire line of company products and services, including prices and special discounts
- Provided basic technical support for clients on a wide range of company products, maintaining a 90% issue resolution rate
- Remained courteous and calm, even during moments of customer dissatisfaction
Education
Skills
- Zendesk
- Kayako
- Parcel Audit
- Bilingual (native-level English & Spanish)
- Microsoft Office 365
- Google Workspace
- 105 WPM typist
Professional Summary
Dedicated senior customer service representative with a strong background in both frontline and supervisory roles. Excel at analyzing customer feedback, identifying areas for improvement, and implementing successful process enhancements. Committed to leveraging technology and data-driven insights to drive customer satisfaction and operational efficiency.
Professional Experience
- Manage a team of 12 customer service representatives, improving customer satisfaction scores by 18% through coaching and process optimization
- Spearheaded the implementation of a new CRM system, resulting in a 15% reduction in customer wait times
- Consistently exceed monthly and quarterly customer service KPIs, including a 95% customer satisfaction rating and an average 4.8/5 feedback score
- Oversaw a team of 18 customer service representatives, leading them to achieve a 92% average customer satisfaction rating
- Implemented a customer service quality assurance program, which led to a 22% reduction in customer complaints
- Spearheaded the development and rollout of a new customer loyalty program, resulting in a 35% increase in repeat business
- Provided high-quality customer service to an average of 60 clients per day, maintaining a 90% first-call resolution rate
- Consistently met and exceeded monthly sales targets by proactively identifying and suggesting relevant products and services
- Commended for exceptional problem-solving skills and the ability to handle complex customer inquiries and complaints effectively
Education
Skills
- CRM software proficiency
- Team management
- Training
- Problem solving
- Conflict resolution
- Upselling
- Multitasking
- Computer literacy
- Time management