Chronological Resume: Templates &
Writing Guide

Waitress with 5+ years of experience in providing excellent service to diners at quality establishments. Possesses familiarity with POS terminals and common restaurant machinery. Expert with a proven ability to “upsell” alcohol, dessert, and appetizers to customers. Looking to leverage my knowledge and experience into a waitressing role at your restaurant.

Professional Experience

WAITER

Longhorn Grill, Los Angeles, CA / September 2016 – Present

• Memorize restaurant’s wine stock and appropriate entrée pairings, leading to daily wine sales averaging $180, fully 15% higher than company average
• Write patron’s food orders on slips, memorize orders, and manage food resources in a 120+ seat restaurant
• Operate POS terminals to input customer orders, swipe credit cards, and enter cash amounts received
• Receive in-depth training for proper food handing techniques, including proper freezer placement, appropriate soup temperatures, and equipment cleaning processes members
• Assist in the training of 6 new waiters, ensuring attention to detail and comprehensive understanding of restaurant methodology and practices

HOSTESS & WAITRESS

Mike’s Fancy Kitchen, Los Angeles, CA / June 2013 – August 2016

• Implemented new menu introduction strategies, increasing customer purchases of wine by 10% on average
• Bussed tables, presented menus, seated customers, and assisted waiters with drink orders
• Cleaned tables and floors of dining area, ensuring that customers had a pleasant, hygienic dining experience
• Trained 3 new hosts in providing excellent customer service and conflict resolution techniques

Education

B.A. / ENGLISH

UCLA, Los Angeles, CA

May 2013

Awards

EMPLOYEE OF THE MONTH

Mike’s Fancy Kitchen

2015

Skills

• Salesmanship
• Problem Solving Customer Service
• POS Terminals
• Critical Thinking
• Strong Memory
• Bilingual (English/Spanish)

Line Cook with 5 years of experience in Cajun, Creole, and Middle Eastern Cuisines. Possess expertise in creating sauces and cooking seafood and poultry, as well as following recipes and presentation with meticulous detail. Demonstrated skills in improving cooking processes and reducing food waste and costs. Recipient of awards, commendations, and numerous positive feedback from patrons.

PROFESSIONAL EXPERIENCE

UPPERLINE RESTAURANT                                                                                             New Orleans, LA

Line Cook                                                                                                                           Jul 2012 – Present

• Worked in sauce and grill stations within 50-seat fine dining Cajun and Creole restaurant, with expertise in cooking seafood and poultry
• Awarded ‘Line Cook of the Month” six times, out of 5 line cooks, consistently receiving positive feedback from patrons for quality and taste of food
• Developed process that accurately tracked food costs more efficiently, resulting in savings of $3K per month in food waste
• Sourced vendors, negotiating agreements that cut supply costs by 18% without affecting quality, and ultimately approved by Head Chef and restaurant manager
• Created and recommended new sauce recipes to Head Chef, subsequently added to menu items

SHAYA                                                                                                                             New Orleans, LA

Line Cook                                                                                                                      Mar 2010 – Jun 2012

• Prepared all food items in 30-seat Middle Eastern restaurant with lunch and dinner services, assisting restaurant in ranking top restaurant for 3 consecutive months in the Zagat
• Trained, managed, and guided 5 other line cooks, improving overall performance, service quality, and productivity by 20%
• Participated in monthly catering services with 400 guests, while receiving 93% in positive feedback from guests regarding food quality
• Reorganized and streamlined station’s food process, expediting cooking and food delivery to customers by 23%

EDUCATION

AMERICAN CULINARY FEDERATION                                                                        New Orleans, LA

Certified Culinarian® (CC®)

DELGADO COMMUNITY COLLEGE                                                                          New Orleans, LA

Associates in Applied Science in Culinary Arts

• Chef Apprenticeship Program

ADDITIONAL SKILLS

• Fluent in English, Spanish, and Persian
• ServSafe Certified
• Exceptional memory for recipes

Food Service Worker with 6+ years of experience serving and preparing food in a variety of different food establishments. Provides excellent customer service, and possesses encyclopedic knowledge of wines, entrees, restaurant equipment, and POS terminals. Looking to leverage my knowledge of the industry for a host role at your restaurant.

Professional Experience

FOOD SERVICE WORKER

The Big Lobster / Greenville, SC / 2016 – 2018

• Took customer orders with a friendly demeanor, consistently scoring over 90% satisfaction rating on customer feedback surveys
• Kept track of inventory to ensure that the restaurant never ran out of napkins, utensils, or POS paper rolls.
• Prepared appetizers, entrees, salads, and alcoholic beverages when the kitchen staff was stretched too thin, increasing workplace efficiency by 20%
• Trained 4 underperforming waiters in salesmanship methodology, increasing their sales to meet the company average of 83%
• Learned how to manually calculate and split bills, completing 53 orders during an instance when the POS terminal was down

ASSISTANT FOOD SERVICE WORKER

Smokey Joe’s BBQ / Greenville, SC / 2012 – 2016

• Perfected menu presentation skills, providing customers a holistic understanding of the restaurant offerings, leading to a 15% increase in sales
• Helped take down phone orders, and passed on those orders to the kitchen using Smokey Joe’s BBQ’s special shorthand
• Maintained a hygienic kitchen by regularly mopping and disinfecting the workspace and washing all utensils and dishes.
• Mastered 3 types of POS Terminals, as well as receipt roll replacement

Education

 B.S. / MARKETING

University of South Carolina, Columbia, SC

May 2012

Awards

EMPLOYEE OF THE MONTH

The Big Lobster

2017

Skills

• Salesmanship
• POS terminals
• Restaurant equipment
• Conflict resolution skills
• Basic math skills
• Bilingual (English/Spanish)

Flight Attendant with 6 years of experience in domestic and international charter and commercial flights. Demonstrated exceptional customer service, receiving positive feedback from passengers and commendations from crew. Proficient in emergency situations, fully trained in CPR and AED, as well as diffusing situations from reaching dangerous levels.

PROFESSIONAL EXPERIENCE

DELTA AIR LINES – San Francisco, CA

Flight Attendant, June 2013 – Present

• Completed over 2,000 hours of international and domestic flights within Boeing and Airbus commercial jets holding up to 400 passengers
• Assisted passengers stow carry-on luggage, with ability to increase luggage space by 15% through efficient stowing techniques
• Served meals and refreshments and provided exceptional service to passengers, consistently earning recognition from flight crew and receiving 93% positive feedback from passenger surveys
• Ensured adherence to FAA and company regulations, while trained in emergency situations, helping to diffuse two high-level situations from escalating to emergency levels
• Received “Flight Attendant Award” multiple times for safety adherence as well as cabin cleaning

LUFTHANSA – New York, NY

Flight Attendant, May 2008 – May 2013

• Completed over 4,500 hours of domestic and international commercial and charter flights
• Mentored over 30 new flight attendants, providing training in customer service, safety techniques, and health and sanitary standards, improving overall service quality by 30%
• Operated all mechanical and safety equipment with industry regulations and standards
• Conducted thorough aircraft preflight procedures to ensure a safe journey

EDUCATION

NATIONAL UNIVERSITY – La Jolla, CA

Associate of Arts in Hospitality and Customer Service

• Dean’s List
• Collegiate Honor Award

ADDITIONAL SKILLS

• FAA Certification: Certificate of Demonstrated Proficiency
• Trained to inspect a wide variety of Boeing models ranging from 707-787
• Member of American Association of Flight Attendants
• CPR and First Aid Certified and trained in AED
• Bilingual in Spanish and English, Fluent in Italian

Housekeeper seeking to utilize proven professional skills and hotel management knowledge to fill a full-time housekeeping role in your hotel. Possess excellent time management and efficient cleaning skills, always aiming to achieve and maintain elegance while adhering to a strong ethical foundation.

EDUCATION

KING’S COLLEGE

GPA 3.5/4.0
Pittsburgh, PA
Associate Degree in Hotel Management, June 2013

• Graduated Summa Cum Laude
• Class Valedictorian
• Dean’s List 2013

PROFESSIONAL EXPERIENCE

TROMMPHE HOTEL

Pittsburgh, PA | August 2011 – Present

• Junior Housekeeper self-motivated to make our hotel a second home for all customers served. Awarded “Top 5 Employees of the Year” in 2012.
• Increased SOP efficiency by 10% by prioritizing and organizing the replacement of stale and soiled towels and linen and vacuum the room carpets and other daily routines
• Received the most “Smiles” (per our hotel rating system) and thank you notes by showing attention to detail while performing customer service, such as greeting and assisting with sales activities
• Completed tasks per customer request, serving every customer as a VIP
• Maintained floral bouquets by watering or replacing shriveled flowers on prominent display throughout the hotel
• Thoughtfully organized the provision of complementary gift baskets and champagnes to greet every newly arriving guest, according to their tastes if possible

BOSTON COURT YARD HOTEL

Boston, MA | July 2009 – June 2011

• Assistant Housekeeper performing general cleaning assignments and services in hotel rooms, hallways and common areas.
• Established and maintained clean and comfortable “home” environments by performing cleaning duties including vacuuming, cleaning windows, dusting, and bathrooms
• Reported any damage, maintenance problems, safety issues, and potential hazards to management, ensuring adherence to safety code procedures
• Assisted floor manager in the achieving deadlines, inventory management, and ensuring top quality service to VIP customers
• Assisted customers by providing detailed information, resolving their complaints, and putting smiles on their faces

ADDITIONAL SKILLS

• Speak, write and read Spanish fluently
• Strong passion for problem solving and able to multi-task
• Adapt new concepts quickly while working under pressure
• Work well without supervision

PROFILE

Certified cosmetologist with 10+ years of experience delivering beauty solutions to clients, including hair, skin, and nail solutions, and providing quality advice on cosmetic and beauty product use. I aspire to leverage my record of high-quality customer service and my aesthetic laser operator certification to provide your clients with unforgettable beauty experiences.

EDUCATION

Wisconsin Indianhead Technical College

Cosmetology
Rice Lake, WI
2007 – 2008

KEY SKILLS

• Strong communication
• Skincare consultation
• Product recommendation
• Interpersonal skills
• Aesthetic laser use
• Creativity

AWARDS

Newcomer Stylist of the Year / 2009 / Professional Beauty Association

CERTIFICATIONS

Certified Aesthetic Laser Operator / 2015 Hennepin Technical College, MN

PROFESSIONAL EXPERIENCE

COSMETOLOGIST

Scissor Sisters’ Hair and Beauty / Fargo, ND / 2015 – Present

• Schedule client appointments (a daily average of 12)
• Examine and treat clients’ hair, skin, and nails
• Develop and apply original hair styles and beauty treatments (to date, seven)
• Train and oversee new hires (over 10 to date)
• Perform approximately 10 laser procedures per week for diverse client needs, including hair removal, tattoo removal, acne treatment, and wrinkle amelioration
• Recommend cosmetics, lotions, and gels to clients. Sales are 23% higher during my sessions compared with my colleagues’

COSMETOLOGIST

Curl Up and Dye / Grand Rapids, MI / 2008 – 2015

• Performed facials, cut, styled, and dyed hair, and carried out manicures and pedicures
• Shaped facial hair, including beards, moustaches, eyebrows, and eyelashes
• Removed hair from problematic locations, including nasal and ear hair
• Promoted consumer products, including shampoos and conditioners, leading to a 5% increase in sales

RESUME OBJECTIVE

Dental Assistant with 4+ years of experience providing efficient and competent service in busy dental clinics. Able to handle all necessary assistant duties without supervision. Possess a 2015 DANB certification and a Dental Assistant Associate Degree. Provide superb customer service, ensuring patient retention and loyalty.

CERTIFICATION

• DANB Certified Dental Assistant (CDA) – 2015

PROFESSIONAL EXPERIENCE

SMILEY’S DENTAL CLINIC–Orlando, FL

Certified Dental Assistant                                                                                               May 2015 – Present

• Prepare 15 patients daily to undergo dental procedures, and assist dentist with sterilizing or disinfect instruments, setting up instrument trays, and preparing materials
• Expose intraoral dental diagnostic x-rays in accordance with all guidelines to ensure patient safety
• Take and record patient medical and dental histories and vital signs, and record treatment information in patient records with 100% accuracy
• Provide postoperative instructions prescribed by dentist and instruct patients in oral hygiene and plaque control programs with a friendly and engaging demeanor
• Monitor dental supplies and equipment inventory and make orders, achieving 5% reduction in expenses by discovering new suppliers

SUNSHINE DENTAL–West Haven, CT

Registered Dental Assistant                                                                                         Apr 2012 – May 2015

• Scheduled appointments and send reminders using Appointy scheduling software, and fill in insurance documents, prepare bills and receive payment for dental services
• Made preliminary impressions and occlusal registrations for mounting study casts, and mastered pouring, trimming, and polishing study casts
• Fabricated and fit orthodontic appliances for patients, including bands, wires, and retainers
• Cleaned teeth with dental instruments and finished with applications of fluoride
• Assist in the management of dental and medical emergencies with professionalism and calm

EDUCATION

TRIDENT TECHNICAL COLLEGE–Hartford, CT

Dental Assistant Associate Degree, 2012

ADDITIONAL SKILLS

• Software: Henry Schein Dentrix software; MS Office
• Tools: Dental dams; Dental forceps; Dental hand pieces; Orthodontic pliers; Steam autoclaves
• Personality: Excellent bedside manner

RESUME OBJECTIVE

Personal Trainer with 9 years of health and wellness experience across fitness centers. Possess proven track record in helping clients achieve fitness goals through customized exercises programs and diet plans. Consistently improve fitness center revenue targets by developing new programs and retaining clients.

PROFESSIONAL EXPERIENCE*

PLANET FITNESS–Lansing, MI

Personal Trainer                                                                                                            Jun 2012 – Present

• Assisted 80 customers per month, with track record of helping 70% of clients reach goal within first month
• Designed personalized programs and nutritional plan for clients for optimal results
• Provided exceptional customer service, securing 40% of new clients through referrals
• Checked all gym equipment for proper use and functions, minimizing accidents or malfunctions
• Received “Best Personal Trainer” Award in 2013

GENESIS FITNESS CENTER–Lansing, MI

Personal Trainer                                                                                                        Oct 2006 – May 2012

• Taught fitness class based on Body Combat to over 30 students per class
• Instructed clients on proper equipment use as well as exercises to be done at home
• Exceeded revenue targets by 20% within 3 months
• Co-developed new fitness programs with management, with successful implementation that increased sales revenue by 34%

EDUCATION

MICHIGAN STATE UNIVERSITY–East Lansing, MI

Bachelor of Science in Health Education

• GPA: 3.8/4.0

ADDITIONAL SKILLS

• Certified ACE Group Fitness Instructor
• Certified First-Aid and CPR (Level C)
• Participant of Annual Capital City River Run Marathon

PROFESSIONAL PROFILE

• Pharmacist with 10 years of experience in pharmaceutical services
• Adept at dispensing medications with accuracy and efficiency
• Possess strong communication skills, consistently providing exceptional customer service
• Increased overall productivity by implementing processes that improved workflow and reduced errors

PROFESSIONAL EXPERIENCE

WALGREENS – Baltimore, MD

Pharmacist                                                                                                                                 July 2013 – Present

• Managed drug inventory levels, ordering medications and supplies for replenishment, verifying deliveries against purchase orders, and resolving any discrepancies
• Recruited, trained, and guided 3 pharmacy technicians, improving overall performance by 25%
• Implemented new guidelines and process workflow that minimized administrative errors from 2.3% to 0.1%
• Provided exceptional customer service that included additional information and education about medications, resulting in sales increase of $3K per month, while maintaining 83% in customer retention

RITE AID – Baltimore, MD

Pharmacist                                                                                                                     March 2005 – June 2013

• Eliminated paper-only tracking system, automating data management that saved 15 hours of manual data recording per week
• Dispensed medications according to written prescriptions with 100% accuracy and 29% more efficiency than other senior level pharmacists
• Verified patient data and billing information, discovering and resolving 20+ erroneous bills that occurred due to system error, subsequently saving pharmacy $2.3K in potential loss

EDUCATION

THE UNIVERSITY OF BALTIMORE – Baltimore, MD

Bachelor of Pharmacy

• Dean’s List
• GPA 3.7/4.0

ADDITIONAL SKILLS

• MS Office Suite
• Database Management
• HIPAA Trained
• Knowledge of Medicare and Medicaid

Recent graduate in paralegal studies with experience conducting interviews and legal research. Seeking to bring work experiences and academic training into an entry-level paralegal position at a mid-sized law firm. An organized, dedicated worker looking to work closely with attorneys.

EDUCATION

SOUTHERN COMMUNITY COLLEGE – Houston, TX

Associate Degree, Paralegal StudiesJune 2011

• Graduated with a 3.8 GPA
• Member of the Junior Paralegal Club

PROFESSIONAL EXPERIENCE*

WACHESTER LAW FIRM – Houston, TX

InternSeptember 2009 – June 2011

• Assisted three senior paralegals with the research and gathering of legal documents in preparation for trials
• Maintained database and files, answered phones, received messages, and performed other office administrative tasks
• Supported the preparation of documents for criminal and civil trials by scheduling and conducting interviews with clients, witnesses, and other lawyers
• Created and maintained a paper and electronic litigation database

MGA OFFICES – Houston, TX

SecretaryAugust 2007 – 2009

• Used Microsoft Office Suite software to prepare legal documents and present evidence in spreadsheets for attorney review
• Arranged travel plans for senior management, answered phones and emails
• Scanned, organized, and filed exhibits, briefs, and legal documents into the firm’s paper database
• Coordinated conferences and meetings, and scheduled appointments on the firm’s calendar
• Participated in company-wide training to improve skills
• Attended two annual in-house training seminars to understand office work flow

ADDITIONAL SKILLS

• Experience with Microsoft Office Suite (e.g. Word, Excel, PowerPoint, Outlook, and Access)
• Experience using online appointment scheduling software for a 20-person law firm
• Typing speed: 90 WPM

Human Resources Generalist with 6+ years of experience assisting with and fulfilling organization staffing needs and requirements. Aiming to use my dynamic communication and organization skills to achieve your HR initiatives. Possess a BA in Human Resources Management and a Professional in Human Resources certification.

PROFESSIONAL EXPERIENCE

MEADOW LABORATORIES – Chicago, IL

HR GeneralistSeptember 2010 – Present

• Implement effective HR policies to ensure all practices are in compliance with labor and employment regulations.
• Increased employee retention above 90% by rigorously maintaining a positive work environment.
• Develop targeted outreach recruitment programs to recruit more minorities and meet affirmative action requirements.
• Created a website with an embedded database and FTP functionality to enable online recruitment for the organization and reducing recruitment costs by 10%.
• Develop user friendly application forms and questionnaires to be used by the organization during staff recruitment and interviewing.
• Arbitrate labor disputes in collaboration with the legal department.

TRENTON CHILDREN’S HOSPITAL – Boston, MA

Human Resources InternSeptember 2009 – August 2010

• Advised prospective employees on various tips and tricks that would assist them in gaining employment in the organization.
• Conducted several seminars for hospital employees to update them on employee benefit options.
• Invited 10+ motivational speakers and industry experts to give lectures and speeches to employees on new industry standards and how to build confidence and morale in the workplace.
• Updated 100+ employee records and job assignments daily.
• Relayed important messages from management to hospital employees quickly via word of mouth, memos and bulletin notices.

EDUCATION

MIAMI UNIVERSITY – Miami, FL

Bachelor of Arts in Human Resource ManagementJune 2009

• Graduated Summa Cum Laude
• Captain of varsity baseball and rugby teams

ADDITIONAL SKILLS

• Superb typing skills (WPM: 90)
• Proficient with Human Resource Management Systems Workday and Kronos
• Skilled in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

PROFESSIONAL EXPERIENCE

FOLES HEATLH GROUP – Atlanta, GA

Senior Data Entry Processor, January 2012 – Present

• Type correspondence, reports, text and other written material from rough drafts.
• Improve and consolidate spreadsheets, increasing efficiency and saving the company $22,000 annually in labor costs
• Check source documents for accuracy, verifying when necessary.
• Follow all internal security procedures to assure accordance with HIPPA.
• Oversee 2 junior clerks’ daily input to ensure accuracy, maintaining a 99% error free record
• Maintain ongoing accounts of over 1000 patients.

LEWIS & LEWIS, LLC – Brookhaven, GA

Data Entry Clerk, September 2008 – January 2012

• Compiled, prioritized, and sorted, and processed customer orders into local database.
• Adjusted settings for format, page layout, line spacing, and other style requirements.
• Transmitted work electronically to other locations upon request.
• Researched further information for incomplete documents.
• Maintained a hard copy backup of all sensitive information.
• Performed other clerical duties such as answering telephone, sorting and distributing mail, running errands or sending faxes.

ADDITIONAL SKILLS

• Proficient in Microsoft Word, Excel, Outlook, and Access
• Typing speed of 68 wpm
• Tech savvy with the ability to quickly learn new software and hardware attributes
• Professionally personality suitable for direct customer relations

EDUCATION

MOUNT CLARE HIGH SCHOOL – Atlanta, GA

High School Diploma, June 2008