Call Center Cover Letter Example

Call center representatives are responsible for speaking to customers and resolving inquiries by telephone, email or instant messaging. As experts in sales and technical support, they’re valuable to a large variety of different industries.

But to get the job you want, you need to demonstrate to employers that you have the right combination of customer service skills and technical knowledge to address customers’ concerns.

One of the best ways to do that is with a well-written cover letter that showcases your skills as a call center representative.

Follow these three tips to improve your call center representative cover letter and increase your chances of getting an interview.

1. Highlight your call center representative skills

Companies depend on call center representatives to handle large volumes of customer inquiries, all while maintaining a high level of professionalism.

So employers hiring call center representatives are always looking for candidates who have the right mix of hard and soft skills needed to succeed in this sometimes stressful job.

If you’re wondering where to start, here are some soft skills that you should include in your call center representative cover letter:

Additionally, here are some important hard skills that will show employers that you’re a qualified candidate:

• Call center software (Automatic call distribution, Acarda Sales Technologies, Softphone software)
• Customer relationship management software (Microsoft Dynamics, Zoho, Salesforce)
• Familiarity with telecommunications systems: control and operational procedures
• Fast typing
• Data entry
• Language skills
• Microsoft Office skills

2. Open with a strong introduction

Knowing how to craft a compelling cover letter introduction can help you stand out from candidates with similar qualifications. It should be brief but impactful and summarize the main reasons why you’re a good fit for the role.

Here’s how to write a convincing cover letter introduction:

• Convey enthusiasm for the job
• Lead with an impressive accomplishment that emphasizes relevant skills. Use active voice and include action verbs to make your achievements more impactful.
• Do some research on the company so you can incorporate key information in your cover letter. For instance, if they face any current challenges, position your talents in a way that addresses them.

Below is an example of a well-written call center cover letter introduction to give you an idea of how to apply these tips in practice:

It’s worth spending a bit of extra time crafting your introduction. Employers rely on their call center representatives to speak with a large volume of customers and the introductory sentences of your cover letter will give them a first impression of your communication skills.

3. Provide examples of your achievements

Show employers that you have the right skillset by backing up your accomplishments with data.

Here are examples of how to quantify your achievements in a cover letter:

• “In my last role, I handled an average of 110+ inbound calls per shift.”
• “I was in charge of coaching team members on how to implement sales strategies, which resulted in 30% more sales in a year.”
• “I have successfully trained 25+ new hires on using database systems to verify and update customer information.”

Keep in mind that companies are results-driven. Employers are interested in how your expertise as a call center agent will contribute to their organization’s performance and productivity.