Call Center Representative
Cover Letter Example

Call center representatives are responsible for speaking to customers and resolving inquiries by telephone, email or instant messaging. As experts in sales and technical support, call center representatives are valuable to a large variety of different industries.

But to get the job you want, you need to demonstrate to employers that you have the right combination of customer service skills and technical knowledge to address customers’ concerns.

One of the best ways to do that is with a well-written cover letter that showcases your skills as a call center representative.

Follow these three tips to improve your call center representative cover letter and increase your chances of getting an interview.

Highlight call center representative skills

Companies depend on call center representatives to handle large volumes of customer inquiries, all while maintaining a high level of professionalism.

So employers hiring call center representatives are always looking for candidates who have the skills needed to succeed in such a stressful position.

If you’re wondering where to start, here are some soft skills that you should include in your call center representative cover letter:

• Active listening
• Communication skills
• Empathy
• Flexible
• Time management skills
• Attention to detail
• Calm under pressure
• Interpersonal skills
• Professionalism
• Decision-making skills
• People skills
• Organizational skills
• Knowledge retention

Additionally, here are some important hard skills that you should include on your call center representative cover letter:

• Call center software (Automatic call distribution, Acarda Sales Technologies, Softphone software)
• Customer relationship management software (Microsoft Dynamics, Database Systems Corp Telemation)
• Familiarity with telecommunications systems: control and operational procedures

Open with a strong introduction

Knowing how to craft a compelling cover letter introduction is the best way to stand out from candidates with similar qualifications.

Additionally, being able to communicate your qualifications succinctly will keep employers interested in what you have to say.

Since companies rely on their call center representatives to speak with a large volume of customers, the way you articulate your value in your cover letter will be a reflection of your communication skills.

Here are some ways to make your cover letter introduction stronger:

• Convey enthusiasm for the job
• Lead with an impressive accomplishment that emphasizes relevant skills. Use active voice and include action verbs to make your achievements more impactful.
• Do some research on the company so you can incorporate key information in your cover letter. For instance, if they face any current challenges, position your talents in a way that addresses them.

Since companies rely on their call center representatives to speak with a large volume of customers, the way you articulate your value in your cover letter will be a reflection of your communication skills.

Provide examples of your achievements (with numbers)

Show employers that you have the right skillset to drive numbers by backing up your accomplishments with data.

Here are examples of how to quantify your achievements in a cover letter:

• Handled an average of 110+ inbound calls per shift
• Coached team members on implementing sales strategies, which resulted in 30% more sales in a year
• Trained 25+ new hires on using database systems to verify and update customer information

Keep in mind that companies are results-driven. Employers are interested in how your expertise as a call center agent will contribute to their organization’s performance and productivity.