Call Center Representative
Resume Example

The best call center representatives need to have the stellar customer service and communication skills necessary to handle the most difficult of customers. Convince the hiring manager that you’re the right choice by incorporating these tips into your resume.

1. Highlight Your Skills

Being a call center representative is a steady job with a low barrier of entry. While demonstrating your education and professional experience won’t hurt, your skills should really take center stage as much as possible.

Notice how this applicant highlights his skills in his career objective:

• • Experienced: Customer service professional with 4+ years in call centers and hospitality services
  • Efficient: Adept at handling various calls on a daily basis, while consistently resolving client issues in a short time span
  • Bilingual: English – Native; Spanish – Conversational; Able to provide clear customer service in both languages

He also breaks down his skills into soft and hard skills sections on his resume:

Soft Skills:

• Adaptability
• Collaboration
• Strong Work Ethic
• Problem Solving

Hard Skills:

• Microsoft Office Suite
• 70 WPM Typist
• Fluent English
• Quickbooks

By showing your future employer the skills you’ll bring to the team, you’ll be a much more convincing candidate. In this case, the applicant places his soft skills above his hard skills because transferrable interpersonal skills are such an important part of the job of a call center representative.

2. Quantify Your Professional Experiences

When detailing your professional experiences, back up your resume by using numbers whenever possible to clearly convey what work you have handled in the past. If you neglect to quantify your experience, the hiring manager won’t be able to tell if you’re a good fit or if you can handle the workload necessary for the job.

For example, our applicant takes care to include numbers when possible:

• Handle 50+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention
• Trained 3 new employees in customer service script recitation, conflict resolution, and data entry practices

Even if the stats you give aren’t the most incredible, your future employer will be grateful that you gave a truthful representation of your abilities. Thus, making him or her far more likely to call you in for the all-important interview.

3. Use Your Action Verbs

To convey a strong sense of authority, begin each professional experience bullet point with an action verb. This will take your resume from being a passive one, to one where you convince your future employer that you are exactly what he or she wants.

In his experience working for U-Hauls, our candidate demonstrates his abilities using these action verbs:

• Handle
• Memorize
• Receive
• Train

Most employers want candidates who show initiative for growth and development, as well as someone who is confident in his or her abilities. Thus, passivity, which communicates weakness and a lack of initiative, is the last quality you want to impart.

If you have further questions about how to write your call center representative resume, check out our guide on how to write a resume for the answers you need.