PROFESSIONAL PROFILE
Front Desk Specialist with 2+ years of experience supporting office operations and acting as the first point of contact for customers and clients. Graduated from the University of San Francisco with a Bachelor’s degree in Business Administration, and hold a CAP qualification. Looking to apply my communication, time management, and people skills as a Front Desk Receptionist at Mallard’s Technology Inc.
EDUCATION
BA / Business Administration
University of San Francisco San Francisco, CA May 2019
ADDITIONAL SKILLS
- Transcription
- Time Management
- Written Communication
- Microsoft Outlook
- Interpersonal Skills
- Apache Solr
PROFESSIONAL EXPERIENCE
Front Desk Receptionist
Fantasy Labs, San Francisco (May 2020 – present)
- Receive 50+ calls per day and redirect them to the appropriate department
- Greet guests with a bright attitude, manage and maintain visitor management system and document accordingly
- Print out, checked, and sent out 20+ pieces of mail per day
- Reduce office supply expenses by 47% by developing a tool to track and compare prices from different suppliers
Hotel Front Desk Agent
Holiday Inn, San Francisco (August 2019 – April 2020)
- Approached all encounters with guests in a friendly, efficient and service-oriented manner, contributing to a 20% increase in guest satisfaction that year
- Answered incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- Handled cash and credit payments, adhering to the hotel’s cash handling policy and PCI compliance
- Helped train 2 new front desk agents
AWARDS
Employee of the Month
2021
Rookie of the Year Award
2019