Flight Attendant with 6 years of experience in domestic and international charter and commercial flights. Demonstrated exceptional customer service, receiving positive feedback from passengers and commendations from crew. Proficient in emergency situations, fully trained in CPR and AED, as well as diffusing situations from reaching dangerous levels.
PROFESSIONAL EXPERIENCE
DELTA AIR LINES – San Francisco, CA
Flight Attendant, June 2013 – Present
- Completed over 2,000 hours of international and domestic flights within Boeing and Airbus commercial jets holding up to 400 passengers
- Assisted passengers stow carry-on luggage, with ability to increase luggage space by 15% through efficient stowing techniques
- Served meals and refreshments and provided exceptional service to passengers, consistently earning recognition from flight crew and receiving 93% positive feedback from passenger surveys
- Ensured adherence to FAA and company regulations, while trained in emergency situations, helping to diffuse two high-level situations from escalating to emergency levels
- Received “Flight Attendant Award” multiple times for safety adherence as well as cabin cleaning
LUFTHANSA – New York, NY
Flight Attendant, May 2008 – May 2013
- Completed over 4,500 hours of domestic and international commercial and charter flights
- Mentored over 30 new flight attendants, providing training in customer service, safety techniques, and health and sanitary standards, improving overall service quality by 30%
- Operated all mechanical and safety equipment with industry regulations and standards
- Conducted thorough aircraft preflight procedures to ensure a safe journey
EDUCATION
NATIONAL UNIVERSITY – La Jolla, CA
Associate of Arts in Hospitality and Customer Service
- Dean’s List
- Collegiate Honor Award
ADDITIONAL SKILLS
- FAA Certification: Certificate of Demonstrated Proficiency
- Trained to inspect a wide variety of Boeing models ranging from 707-787
- Member of American Association of Flight Attendants
- CPR and First Aid Certified and trained in AED
- Bilingual in Spanish and English, Fluent in Italian