Table of Contents:
- Flight Attendant Resume
- Related Cover Letter Example
- Flight Attendant Resume Sample (Text Format)
- Flight Attendant Resume Writing Tips
- Additional Resources
Flight Attendant Resume
- Candidate mentions their certifications and training in the additional skills section
- Candidate has 7 years of experience in domestic and international flights
- Candidate emphasizes their ability to properly handle emergency situations
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This MS Word Flight Attendant Resume
SEE ALSO ›Industry-Specific Resume Examples
Related Cover Letter Example
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Flight Attendant Resume Sample (Text Format)
3989 Chateau Drive, Hillsborough, CA 94010
(650) 234-5632
gina_borneo@gmail.com
Flight Attendant with 7 years of experience in domestic and international charter and commercial flights. Demonstrated exceptional customer service, receiving positive feedback from passengers and commendations from crew. Proficient in emergency situations, fully trained in CPR and AED, as well as diffusing situations from reaching dangerous levels.
*To learn more about a resume introduction for a flight attendant, click here.
PROFESSIONAL EXPERIENCE*
DELTA AIR LINES San Francisco, CA
Flight Attendant June 2013 – Present
- Completed over 2,000 hours of international and domestic flights within Boeing and Airbus commercial jets holding up to 400 passengers
- Assisted passengers stow carry-on luggage, with ability to increase luggage space by 15% through efficient stowing techniques
- Served meals and refreshments and provided exceptional service to passengers, consistently earning recognition from flight crew and receiving 93% positive feedback from passenger surveys
- Ensured adherence to FAA and company regulations, while trained in emergency situations, helping to diffuse two high-level situations from escalating to emergency levels
- Received “Flight Attendant Award” multiple times for safety adherence as well as cabin cleaning
LUFTHANSA New York, NY
Flight Attendant May 2008 – May 2013
- Completed over 4,500 hours of domestic and international commercial and charter flights
- Mentored over 30 new flight attendants, providing training in customer service, safety techniques, and health and sanitary standards, improving overall service quality by 30%
- Operated all mechanical and safety equipment with industry regulations and standards
- Conducted thorough aircraft pre-flight procedures to ensure a safe journey
*How can a flight attendant target their resume? Click here.
EDUCATION
NATIONAL UNIVERSITY La Jolla, CA
Associate of Arts in Hospitality and Customer Service
- Dean’s List
- Collegiate Honor Award
ADDITIONAL SKILLS
- FAA Certification: Certificate of Demonstrated Proficiency
- Trained to inspect a wide variety of Boeing models ranging from 707-787
- Member of American Association of Flight Attendants
- CPR and First Aid Certified, and trained in AED
- Bilingual in Spanish and English, Fluent in Italian
*Find all the skills that are needed for a flight attendant resume here.
Flight Attendant Resume Writing Tips
1. Action verbs for a flight attendant resume
| Administer | Complete | Guide |
| Annouce | Conduct | Inspect |
| Assist | Demonstrate | Operate |
| Check | Educate | Replenish |
| Collect | Greet | Serve |
Like the above list of action verbs? There’s more where that came from! Visit our endless list of action verbs.
2. The right resume introduction for you
A strong resume needs an introduction that gives employers a glimpse of what you can contribute to their company. There are three main introductions that job seekers can choose from: a Professional Profile, Career Objective, or a Qualifications Summary.
The goal of all three are the same – capture the attention of the hiring manager by showcasing your skills and abilities. However, the means by which each introduction achieves this goal differs. To decide which introduction is best for you, visit our “How to Start Resume Flow Chart“.
The candidate above uses a career objective to highlight their relevant experience, skills, and accomplishments. Here’s how:
Flight Attendant with 7 years of experience in domestic and international charter and commercial flights. Demonstrated exceptional customer service, receiving positive feedback from passengers and commendations from crew. Proficient in emergency situations, fully trained in CPR and AED, as well as diffusing situations from reaching dangerous levels.
This is an effective career objective because it provides airlines with key information about the candidate. By taking only a few seconds to read the intro, the hiring manager already knows that the candidate has 7 years of experience, is properly trained in CPR & AED, and has been recognized for their excellent customer service. With this information, the airline is intrigued and motivated to learn more about the candidate.
3. Target your professional experience section
Once you’ve caught the attention of the hiring manager, it’s time to put your professional experience to work. This can be a challenging section for job seekers who are unsure of what the employer is looking for.
The most common mistake that people make on this section is that they simply list plain and generic job duties from their previous experience. Doing this doesn’t do your resume any justice and actually hurts your chances of getting an interview.
Airlines want to see results, not boring job duties. To write a powerful professional experience section, you need action verbs like those from the list above, and you need to include numbers. Compare the two bullet points below. If you were an employer, which candidate would your hire?
Unconvincing bullet point
- Help passengers with carry-on luggage.
– Versus –
Strong and convincing bullet point
- Assisted passengers to stow carry-on luggage, with ability to increase luggage space by 15% through efficient stowing techniques
It’s safe to say that you probably chose the second bullet point because it provides more detail than the first and includes a measurable achievement. Now of course, this doesn’t mean that you have to add a number to every single bullet point, but sprinkling a few throughout your professional experience section will help to give you more credibility. For more tips and ideas on how you can include numbers in your resume, stop by our guide on how to write an achievement-centered professional experience section.
4. Including the right the skills and certifications
There are certain skills and certifications that every flight attendant resume should add or demonstrate. Below are the most important abilities that airlines look for in flight attendants:
- In-depth knowledge of Federal Aviation Regulations
- CPR & First Aid Certified
- Hospitality: Ensuring passengers have a comfortable flight
- Conflict Resolution: Settle disputes and complaints in a polite manner
- Time Management: Adhere to the flight itinerary
- Fluency in a foreign language
Additional Resources
- Flight Attendant News and Facts – Association of Flight Attendants – (Get the latest news and tips for flight attendants)
- Flight Attendant School (the TV show) – (Follow flight attendant students through the training process and learn what it takes to make it through)
