October 15, 2020
[Hiring Manager’s Name]
[341 Company Address]
[Company City, State xxxxx]
Dear [Mr./Mrs./Ms.] [Manager’s Name],
I’m writing to you regarding the assistant customer service manager job opening I recently discovered on Indeed.com. I have over 9 years of related work experience in retail, and while I’ve spent the last 3 years working from home as an online retailer, I still believe my professional background and skill set is perfect for [COMPANY NAME] and its in-house Assistant Customer Service Manager position.
For the past three years I’ve been raising my first child while also running my own online clothing store, Private Practice. This business has done an average of $10,000 in sales per month. As the retailer and manager, I marketed the company through a number of channels, including social media, Internet forums, and my own networks. I also handled all consumer questions and needs, and was continually researching ways to make my business better — whether by reading about customer relations etiquette, or seeking new products to sell.
Before this remote job, I worked as a customer service representative at Shoqwick for over 3 years. I provided service over the phone and in person, worked with multiple departments to fulfill consumer requests, and spearheaded a new standard operating procedure for merchandise returns that decreased customer complaints by 15 percent. This experience allowed me to learn what I needed to run a successful business of my own. Between these two positions, I’ve gained extensive knowledge about customer service, and also practiced managerial duties that I’ll be able to put to good use at [COMPANY NAME].
I’m confident that I have the work ethic, adaptability, and problem solving skills necessary to fulfill the role of assistant customer service manager at [COMPANY NAME]. I look forward to discussing the details of the position more with you. You can reach me by phone at (895)-555-5555, or via email at firstname.lastname@example.org.