Help Desk Cover Letter Sample

You’re great at providing technical assistance, but do you need guidance on how to convey your skills and experience in a cover letter? Show employers you have the passion and skills to provide comprehensive tech support to their clients with a great cover letter, and your job search will gain much more traction.

Use these three tips to write a help desk cover letter that inspires hiring managers to reach out:

1. Highlight your help desk skills

When hiring for a help desk role, employers seek a good mix of technical abilities and service-oriented skills. Assure them you can diagnose and resolve clients’ technical issues by showcasing both advanced computer skills and customer service skills in your cover letter.

To prove you have the right skill set for the job, highlight your technical background in your cover letter’s body when discussing your work history. Here are some help desk technical skills employers look for:

• Information Technology Infrastructure Library (ITIL)
• Salesforce Visualforce
• IT service management (ITSM) Software (ServiceNow, Jira Service Desk, SolarWinds Service Desk, and TOPdesk)
• LAN connectivity
• Diagnostics and repair
• Technical troubleshooting
• User support
• Hardware configurations
• Platforms (Citrix, Unix, Windows, and NetWare Servers)

However, just meeting an employer’s basic job requirements isn’t enough to catch their attention. To show them you’re the right person for the job, you also need to emphasize key help desk soft skills throughout your cover letter. Here are some important help desk soft skills to complement your expertise:

• Patience
• Empathy
• Active listening
• Communication skills
• Organizational skills
• Attention to detail
• Interpersonal skills
• Project management skills 
• Conflict resolution
• Multitasking
• Prioritization
• Ability to work under pressure
• Collaboration

Here’s an example of how to communicate some of these skills in the body of your cover letter:

With my hands-on knowledge of computer software and hardware systems, excellent diagnostic skills, and high-level communication abilities, I’m well-versed in responding to queries, resolving hardware and software problems, and implementing effective solutions.

Additionally, you may feature hard and soft skills in your cover letter with bullet points like this:

Please consider the following highlights of my contributions:

• Maintained a closing average of 50 calls per day with an 80% first-call resolution ratio
• Repaired emergency networking issues with 24/7 remote support to avoid potential loss of revenue for franchises and corporations
• Technical proficiencies in Service Now, Remedy, Manage Engine, TCP/IP, and LAN/WAN technologies

2. Make sure your cover letter isn’t too long (or too short)

Because of the technical nature of help desk jobs, employers are mostly interested in hearing about how your skills and experience could enhance clients’ end-user experience. So you need to keep your cover letter short and direct to ensure it leaves a solid impression.

A great help desk cover letter should be neither too long nor too short. The best cover letters are 250–400 words in length. To achieve the ideal cover letter length, provide a snapshot of your qualifications without repeating your resume. Most importantly, align your talents to the job so employers can see you’re a perfect match.

Here are some ways to achieve the ideal help desk cover letter length:

• Use bullet points in the cover letter body to highlight your skills and achievements as a help desk technician
• When detailing your work history, focus on the results you’ve delivered rather than describing your duties. For example, “Currently, as IT Help Desk Specialist for Discovery Benefits, I deliver well-rounded technical support to 2000+ users daily, including troubleshooting IT-related and application issues to maintain optimal service.”
• Avoid wordiness. Use strong action verbs throughout your cover letter to strengthen your job application, such as “enhanced,” “improved,” “increased,” or “facilitated.”

End with a convincing closing statement

Knowing how to skillfully end your cover letter will motivate hiring managers to hear you out in person. In a few short sentences, restate your interest in the help desk opportunity, mention how your skills and experience will contribute to the company’s success, and invite the hiring manager to schedule an interview.

Unsure how to write a convincing help desk closing statement? Here’s how to end your cover letter effectively:

• Convey enthusiasm for the job and talk about what excites you most about the opportunity. Because help desk technicians simplify complex concepts to clients, it’s important to show employers you have the passion to ensure a well-rounded experience for users. For example, “It would be a pleasure to learn more about XYZ Company’s needs, and I welcome the chance to provide further insight into my technical abilities and personal attributes.”
• What do employers have to gain from hiring you? Concisely, state how your skills and experience would benefit their organization. For example, “With my proven track record of providing comprehensive tech support, I’d love an opportunity to discuss how I can leverage my skills to enhance your clients’ end-user experience.”
• Thank the hiring manager for their time
• Include a call to action that encourages the hiring manager to get in touch