Help Desk Resume Example

If you can maintain a courteous attitude while troubleshooting customers’ technical issues, you’re a great match for a help desk support job.

But first, you need to present your qualifications in a well-written resume to show employers you‘re what they’re looking for.

Unsure how to write a help desk resume? Follow these three tips to write a help desk resume that’s sure to get noticed:

Highlight your help desk resume skills

As part of a help desk support team, you’ll spend your time offering technical support to customers. So advanced computer skills are needed to use software and perform diagnostics.

You should have a good mix of hard and soft skills to help customers resolve technical issues. To show employers you meet their requirements, your relevant technical skills should be highlighted in your resume skills section.

Because this is a service-oriented role, prove you’re a well-rounded candidate by emphasizing any customer service skills you’ve picked up in past roles. For example, patience and communication skills complement your technical training.

Here’s a list of key help desk resume skills:

• Time management skills
• People skills
• Adaptability
• Attention to detail
• Problem-solving skills
• Accuracy
• Help desk reporting systems
• Web support
• Software upgrades
• Troubleshooting
• Diagnosing software issues
• Portal server software (Apache HTTP Server)
• Operating systems (Microsoft Windows Server, Linux, and Oracle Solaris)
• Program testing software
• Customer relationship management (CRM) software (Salesforce)
• Project management software (Microsoft SharePoint, Microsoft Project, and Confluence)

Open with a strong help desk resume summary

As long as there are customers, there’s always a need for help desk support staff. But you can expect many others with an IT or computer science degree to be vying for the same position. So lead with a strong resume summary to ensure your job application gets shortlisted for an interview.

This section of your resume summarizes your qualifications, aligning your skills and experiences to the job to make employers interested in learning more about you.

Keep it clear and concise, including only relevant information and emphasizing your most outstanding accomplishments from similar roles.

Here’s an effective help desk resume summary example:

IT Help Desk Specialist with 6+ years of hands-on experience delivering technical support, managing IT operations, and supporting users with a variety of technical issues. Skilled in aligning end-user needs with long-term resolutions to complex IT challenges.

Pair your resume with a strong help desk cover letter

To ensure your job application leaves a lasting impression on a hiring manager, write an outstanding help desk cover letter to further explain why you’re the perfect person for the job.

Here’s how to write a strong help desk cover letter:

• Use standard cover letter formatting: A conventional cover letter includes an introduction, at least two body paragraphs, and a conclusion
• Express excitement for the opportunity: Employers want to work with people who are genuinely happy to be there because job satisfaction translates to a good work ethic and high productivity
• Avoid wordiness: the best cover letters are usually 200–350 words in length
• Include an impressive accomplishment that highlights key help desk skills. For example, resolved an average of 47 customer queries per day.