3 Help Desk Resume Examples & Template
Written By Ida Pettersson
Reviewed By Samuel Johns, CPRWTo secure a help desk role, you’ll need to demonstrate the ability to resolve hardware and software issues, as well as great interpersonal skills to courteously deal with users. Learn how to present your skills and experience with our help desk resume examples.
Looking for a different template style? Browse our complete resume template library.
Help Desk Resume Template (Text Format)
This template uses a logical structure to highlight your skills and achievements. You can maximise its impact by writing a help desk cover letter that gives context to your resume.
- Expert in Microsoft Office (Word, Excel, and PowerPoint)
- Proficient in helpdesk ticket system such as Service Now, Remedy, and Manage Engine
- Understanding of TCP/IP and LAN/WAN technologies
- Conduct troubleshooting to resolve IT-related and application issues for 2,000+ users
- Consistently meet call handling goals by closing an average of 47 calls per day with an 80% first call resolution ratio
- Developed and implemented an efficient ticketing system to monitor incoming service desk tickets, track incidents, and troubleshoot issues
- Provide clients with information on available upgrades and troubleshoot computer-related problems for internal and external clients
- Administer all aspects of active directory group policy such as creating and managing end-user accounts using active directory
- Diagnosed and resolved a range of software, hardware, and connectivity issues while delivering technical training on hardware/software to end-users
- Acted as a single point-of-contact for managing telecommunications, data networking, and other technology services from installation to maintenance
- Delivered IT support to multi-million dollar corporations and franchises remotely and by dispatching subcontractors into the field
- Grew franchise account base by 20%, working directly with franchise owners
- Repaired emergency networking issues with 24/7 remote support to avoid potential loss of revenue for franchises and corporations
Looking for more resume examples? Take a look at these help desk resumes for different experience levels:
Entry-level help desk resume
When writing an entry-level help desk resume, make sure to emphasize your relevant IT knowledge, like in this example:
Example highlights
- Relevant education: Having relevant education to put on your resume shows that you have the basic IT knowledge required to work as an IT help desk technician. If you don’t have a computer science degree, you can include relevant coursework or online courses you’ve taken.
- Strong resume introduction: An attention-grabbing resume introduction that focuses on your previous experience and top skills will help your resume stand out from the rest of the pile.
Experienced help desk technician resume
Use this example for inspiration if you’ve accumulated a few years of experience as a help desk technician:
Example highlights
- Award: The applicant mentions being awarded “Employee of the Quarter” at their previous company, showing that their work has received recognition.
- Hard skills: The skills section is filled with technical skills to demonstrate the applicant’s familiarity with different operating systems, software, and other facets of computer knowledge that has allowed them to progress in their career as a help desk specialist.
Average help desk salaries in the US
The following table includes information from O*NET Resource Center by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. The data is presented based on the top states in the United States.
Average help desk technician annual salaries by state
| States | Salary / Year |
|---|---|
| New York | $63,070 |
| Texas | $51,820 |
| Virginia | $63,450 |
| California | $75,110 |
| Florida | $52,000 |
| Pennsylvania | $55,450 |
| Illinois | $58,120 |
| Ohio | $51,490 |
| Georgia | $57,420 |
| North Carolina | $57,000 |
| National Average | $57,124 |
How to write a help desk resume
If you can maintain a courteous attitude while troubleshooting customers’ technical issues, you’re a great match for a help desk support job.
However, to land a job, you also need to be able to showcase these qualities on your resume. Follow these three tips to write a help desk resume that’s sure to get noticed:
1. Incorporate skills and keywords from the job description
Employers will be looking for a balanced mix of computer skills and soft skills that will allow you to help customers resolve technical issues.
The best way to showcase them is by reading the job ad closely, looking for important skills and keywords to include in your resume. You should list any hard skills in your skills section. Soft skills and other keywords should be incorporated into your work experience section so you can provide specific examples of when you’ve used them.
Here’s a list of the most common keywords from 69 real help desk job ads to help you get started:
Data
| Keywords | Count | Weight |
|---|---|---|
| Communication Skills | 23 | 1.0 |
| Software and Hardware | 22 | 1.0 |
| Information and Technology | 19 | 0.8 |
| Microsoft Office | 19 | 0.8 |
| Active Directory | 19 | 0.8 |
| Operating Systems | 17 | 0.7 |
| 1 Year Experience | 17 | 0.7 |
| Ability To Relocate | 16 | 0.7 |
| 2 Years Experience | 16 | 0.7 |
| Computer System | 15 | 0.7 |
2. Open with a compelling help desk resume summary
As long as there are customers with IT problems, there’ll always be a need for help desk support staff. But you can expect many others with an IT or computer science degree to be vying for the same position. So lead with a strong resume summary to ensure your job application gets shortlisted for an interview.
This section of your resume summarizes your qualifications, aligning your skills and experiences in 2–5 sentences to make employers interested in learning more about you.
Keep your summary clear and concise, including only relevant information and emphasizing your most outstanding accomplishments from similar roles.
Here are three examples of effective help desk resume summaries:
IT Help Desk Specialist with 6+ years of hands-on experience delivering technical support, managing IT operations, and supporting users with a variety of technical issues. Skilled in aligning end-user needs with long-term resolutions to complex IT challenges.
Proactive Help Desk Technician with a strong background in IT support and a focus on delivering high-quality customer service. Adept at managing help desk operations, providing timely solutions, and maintaining detailed documentation. Skilled in Windows and Mac OS environments, with a proven track record of enhancing system performance and user productivity.
Results-driven Help Desk Analyst with 6 years of experience in IT support and system analysis. Expertise in identifying and resolving complex technical issues, conducting system audits, and implementing process improvements. Known for excellent analytical skills and a proactive approach to problem-solving, consistently achieving high customer satisfaction ratings.
3. Quantify your resume bullet points
To back up the claims you make regarding your skills and successes as a help desk professional in your resume bullet points, quantify your resume using numbers and percentages. This isn’t as difficult as it sounds!
Some examples of what you can quantify include:
- Number of calls received per day
- Average ticket resolution time
- Number of customers or employees assisted
- Customer satisfaction rates
- Number of issues resolved
In practice, it will look something like this:
Quantified resume bullet points
- Provided technical support to 200+ employees, ensuring seamless IT operations and minimal downtime
- Handled an average of 50+ calls per day, maintaining a high level of efficiency and professionalism
- Increased customer satisfaction ratings by 12% through proactive issue resolution and follow-up
- Resolved 95% of support tickets within the first 24 hours, consistently meeting or exceeding service level agreements
- Conducted software installations and upgrades for 100+ devices, enhancing system performance and user productivity
Resume examples for different industries
Not sure what your resume should look like? The best way to learn is by taking inspiration from resume examples written by other candidates in your industry.
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3 Help Desk Resume Examples & Template
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