Customer Service Supervisor Resume Sample

Are you a people person with rapid problem solving skills and the drive to understand others’ needs? If you’re already nodding in agreement, then you’d make an excellent customer service supervisor.

Customer service supervisors oversee a team of customer service representatives and ensure they deliver exceptional support.

A customer service supervisor’s duties often include setting performance goals, monitoring team member performance, and providing training and development opportunities.

Because a customer service supervisor role is a management position, you’ll also need to stay informed of industry developments and work to continually train your team to ensure your customers always receive excellent service.

Customer service employers look for applicants with the right combination of technical and soft skills to handle the problem solving, organizational, and technical aspects of this role.

To help you get a solid overview of what essential skills on a customer service resume look like, here’s a video breaking them down:

Technical skills are job-specific abilities that you need to handle the responsibilities of a specific role (like ticketing systems or data analysis).

Valuable technical skills for a customer service supervisor include:

• Customer relationship management (CRM) software (e.g., Freshworks, Active Campaign)
• Help desk software (ZenDesk)
• Live chat tools (e.g., Help Scout)
• Knowledge management software (e.g., Guru)
• Project management software (e.g., Asana, Trello)
• Analytic tools
• Call center experience
• Managing KPIs
• Computer skills (e.g., experience with Windows-based software)
• Supervisory or management experience
• Foreign language skills
• Familiarity with chatbots and AI
• Data analysis skills (e.g., customer trends and data)

Your soft skills are personality-related traits, that you develop throughout your life (like the ability to communicate well). Employers need to know that their next customer service supervisor has the right soft skills to ensure that customers are satisfied and team members work well together.

These are some of the most sought-after soft skills for customer service supervisor roles:

• Leadership skills (e.g., conflict resolution)
• Adaptability
• Interpersonal skills (e.g., openness to feedback)
• Communication skills (e.g., verbal communication, empathy)
• Emotional intelligence
• Scheduling
• Project planning
• Delegation
• Problem solving skills (e.g., troubleshooting)
• Decision making skills
• Active listening
• Time management skills (e.g., the ability to set SMART goals)
• Adaptability