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Resume Examples Customer Service Resume Customer Success Manager Resume

Customer Success Manager Resume

Written By The Resume Genius Team
Headshot of Bonnie DilberReviewed By Bonnie Dilber

Seeking a new role in customer relationship management? You’ll need an impressive customer success manager resume to catch the employer’s attention. Use our downloadable resume example and four writing tips to create a resume that gets you a new job.

October 7, 2024
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Customer Success Manager Resume Template

Average customer success manager salaries in the US

How to write a customer success manager resume

Additional resources

Customer Success Manager Resume Template

Choose a resume format that puts your skills and achievements in focus.

[Your Name]
[Your Address], New York, NY
[Your Email Address] | [Your Phone Number]
[LinkedIn Profile] (optional)
Professional Summary
Customer Success Manager with over 8 years of experience specializing in improving customer relationships, boosting customer retention, and driving customer satisfaction. Equipped with a Level 1 Customer Success Management Certificate from the University of San Francisco, I am eager to leverage my expertise in facilitating superior customer experiences at Snappy Solutions Inc.
Professional Experience
Customer Success Manager
Furniture Delight– San Francisco, CA| May 20XX – Present
  • Manage customer support team of 20, providing 24/7 customer services across all branches
  • Resolve customer queries on a daily basis, achieving a 100% customer satisfaction rating
  • Settled 100+ customer conflicts, resulting in a 90% return business rate from the customers involved
  • Introduced new staff training system in 2021, which increased customer retention rate by 80%
  • Established quarterly data analysis system to make data-driven improvements related to customer service quality
Customer Care
Joe Lennix Shoes – San Francisco, CA | April 20XX
  • Performed data entry and maintained accurate records in the company’s CRM system, improving data integrity by 25%.
  • Assisted in document preparation and management, reducing retrieval time by 40%.
  • Supported communication efforts by drafting and proofreading internal and external correspondence, enhancing clarity and reducing errors by 15%.
Education
Certified Customer Success Management Level 1 | University of San Francisco, San Francisco, CA
Graduation Date: May 20XX

Certificate in Customer Insights | Suffolk University, Boston, MA

SKILLS
  • Communication skills
  • Conflict resolution
  • Relationship building
  • Resilience
  • Critical thinking
  • Delegation
  • Multilingual (French, Spanish, and German)
  • Customer needs analysis
  • Freshdesk

Average customer success manager salaries in the US

The following table includes information from O*NET Resource Center by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license, this data is pulled from the most recent US Bureau of Labor Statistics’ Employment & Earnings report (as of 10/16/2024), featuring the top states by use.

Average customer success manager annual salaries by state

StateSalary / Year
Texas$127,560
Georgia$141,720
New York$214,010
California$131,740
Florida$128,810
Pennsylvania$130,600
Illinois$135,680
Ohio$134,440
North Carolina$125,270
Michigan$141,620
National Average$132,268

How to write a customer success manager resume

Leading customers to make the right decisions is a key part of your role. So, how do you use your powers of persuasion to land a customer success manager job interview?

We’ve put together four key tips to help you craft a job-winning customer success manager resume that’ll show employers you’re exactly the candidate they should hire.

1. Tailor your customer success manager resume to the job post

When you present a product range to a customer, you instinctively highlight the features you know would appeal to this specific person. Similarly, ensure every line on your resume works to sell your skills, experience, and personality to your target employer.

First, consider the employer’s industry. For instance, a customer success manager in a software company needs a good understanding of how their product works and the problems it solves for their customers. But in a service industry like cybersecurity, the solutions and challenges will likely be different.

So if you’ve got experience in the employer’s field, mention industry-specific details throughout your customer success resume to highlight your relevant knowledge. And if you’re transitioning into the field, present your experience through the lens of transferable skills, such as:

  • building long-lasting client relationships
  • solving customer-facing issues
  • executing strategic plans in your previous roles

Experience doesn’t just mean full time jobs. You can also include experience from part time jobs, side hustles, internships, or volunteer work. – Bonnie Dilber, Recruitment Manager at Zapier

And to ensure your application catches your target employer’s attention, mirror the language from the company’s job description on your customer success resume. This strategy can include:

  • adding the resume keywords and skills they’re looking for
  • describing your experience with the duties they’d expect you to take on
  • agreeing with their company mission or values

2. Begin with a compelling resume objective

Your customer success manager resume should begin with an effective resume objective that:

  • sits at the top of the page
  • showcases your achievements, talents, and experience
  • demonstrates your enthusiasm
  • illustrates the value you’ll bring to your target organization

The first two sentences of your resume’s objective should tell the employer who you are and what you can do as a customer success manager. Open with a confident description of yourself, and then outline your skills and expertise, experience, qualifications, and achievements.

The final sentence of your customer success manager resume objective can tell the employer what you want to accomplish by joining their company. For instance, give a specific example of how the employer would benefit from your experience and enthusiasm.

Here’s an example of a customer success manager’s resume objective that’s written to get the employer’s attention:

An example of a customer success manager resume
Keep your customer success manager resume objective short and descriptive.

3. Highlight your customer success manager skills

As a customer success manager, you’ll draw on several hard and soft skills during your daily work. From solving technical issues for customers, to winning their trust and loyalty through your personable approach, your skills set you apart and make the difference between success and failure.

Ensure your customer success manager resume conveys your skills clearly so the employer can see you’re a good fit for the role. First, list your hard skills in the skills section on your resume. Hard skills are quantifiable skills you learned in courses or on the job that help you excel in your customer success manager position.

Here are relevant hard skills for your customer success manager resume:

  • Multilingual (fluent in French, Spanish, German, and English)
  • Creating KPIs
  • Customer needs analysis
  • Knowledge of customer relationship management software (CRM)
  • Chat software (Freshdesk)

Soft skills are personality traits that help you interact effectively with customers. Customer success managers rely on several soft skills to solve problems for customers and build lasting relationships that are beneficial for the company.

Here are customer success manager soft skills for your resume:

  • Leadership skills
  • Interpersonal skills
  • Conflict resolution
  • Excellent communication skills
  • Active listening skills
  • Relationship building
  • Resilience
  • Critical thinking

Try to illustrate your soft skills in action by including them in the work experience section of your resume for a customer success manager role. For example:

  • Resolved customer queries on a daily basis and achieved a 100% customer satisfaction rating
  • Settled 100+ customer conflicts, resulting in a 90% return business rate from the customers involved

4. Use hard numbers to quantify your work experience

Hard numbers provide context for hiring managers so they can understand not just your tasks as a customer success manager in your previous job, but what you achieved within that role.

So include numbers to illustrate your accomplishments on your customer success manager resume, such as:

  • the number of customers you handled per day
  • changes in customer retention or satisfaction rates
  • how your work as a CSM contributed to the company’s success

Here are examples of how to quantify your resume for customer success manager work:

Example of hard numbers on a customer success manager resume

  • Improved customer retention rate by 80%, which resulted in increasing sales by 101%
  • Achieved a 100% increase in customer satisfaction

Most achievements can be expressed as either a number or percentage. Decide which is most impressive for your accomplishments so you can present them to your target employer in the best light.

Additional resources

Got questions about how to get into customer success? Take a look at this video by Diana De Jesus from Strategic CS Labs:

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Customer Success Manager Resume

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The Resume Genius Team

The Resume Genius Team is a tight-knit crew of career coaches, hiring managers, and staff writers who are passionate about providing the best, most up-to-date career advice possible and helping job seekers land their dream jobs. Every article is reviewed by either Geoff Scott, Samuel Johns, Eva Chan, Corissa Peterson, or Dominique Vatin, our team of in-house Certified Professional Resume Writers. Resume Genius and its authors' career and resume advice have been featured in major publications such as CNBC, Forbes, The Wall Street Journal, and Fortune.

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