Customer Success Manager Resume

Leading customers to make the right decisions is a key part of your role. So, how do you use your powers of persuasion to land a customer success manager job interview?

We’ve put together four key tips to help you craft a job-winning customer success manager resume that’ll show employers you’re exactly the candidate they should hire.

1. Tailor your customer success manager resume to the job post

When you present a product range to a customer, you instinctively highlight the features you know would appeal to this specific person. Similarly, ensure every line on your resume works to sell your skills, experience, and personality to your target employer.

First, consider the employer’s industry. For instance, a customer success manager in a software company needs a good understanding of how their product works and the problems it solves for their customers. But in a service industry like cybersecurity, the solutions and challenges will likely be different.

So if you’ve got experience in the employer’s field, mention industry-specific details throughout your customer success resume to highlight your relevant knowledge. And if you’re transitioning into the field, present your experience through the lens of transferable skills, such as:

• building long-lasting client relationships
• solving customer-facing issues
• executing strategic plans in your previous roles

And to ensure your application catches your target employer’s attention, mirror the language from the company’s job description on your customer success resume. This strategy can include:

• adding the resume keywords and skills they’re looking for
• describing your experience with the duties they’d expect you to take on
• agreeing with their company mission or values

2. Begin with a compelling resume objective

Your customer success manager resume should begin with an effective resume objective that:

• sits at the top of the page
• showcases your achievements, talents, and experience
• demonstrates your enthusiasm
• illustrates the value you’ll bring to your target organization

The first two sentences of your resume’s objective should tell the employer who you are and what you can do as a customer success manager. Open with a confident description of yourself, and then outline your skills and expertise, experience, qualifications, and achievements.

The final sentence of your customer success manager resume objective can tell the employer what you want to accomplish by joining their company. For instance, give a specific example of how the employer would benefit from your experience and enthusiasm.

Here’s an example of a customer success manager’s resume objective that’s written to get the employer’s attention:

3. Highlight your customer success manager skills

As a customer success manager, you’ll draw on several hard and soft skills during your daily work. From solving technical issues for customers, to winning their trust and loyalty through your personable approach, your skills set you apart and make the difference between success and failure.

Ensure your customer success manager resume conveys your skills clearly so the employer can see you’re a good fit for the role. First, list your hard skills in the skills section on your resume. Hard skills are quantifiable skills you learned in courses or on the job that help you excel in your customer success manager position.

Here are relevant hard skills for your customer success manager resume:

• Multilingual (fluent in French, Spanish, German, and English)
• Creating KPIs
• Customer needs analysis
• Knowledge of customer relationship management software (CRM)
• Chat software (Freshdesk)

Soft skills are personality traits that help you interact effectively with customers. Customer success managers rely on several soft skills to solve problems for customers and build lasting relationships that are beneficial for the company.

Here are customer success manager soft skills for your resume:

Try to illustrate your soft skills in action by including them in the work experience section of your resume for a customer success manager role. For example:

• Resolved customer queries on a daily basis and achieved a 100% customer satisfaction rating
• Settled 100+ customer conflicts, resulting in a 90% return business rate from the customers involved

4. Use hard numbers to quantify your work experience

Hard numbers provide context for hiring managers so they can understand not just your tasks as a customer success manager in your previous job, but what you achieved within that role.

So include numbers to illustrate your accomplishments on your customer success manager resume, such as:

• the number of customers you handled per day
• changes in customer retention or satisfaction rates
• how your work as a CSM contributed to the company’s success

Here are examples of how to quantify your resume for customer success manager work:

Example of hard numbers on a customer success manager resume

• Improved customer retention rate by 80%, which resulted in increasing sales by 101%
• Achieved a 100% increase in customer satisfaction