PROFESSIONAL EXPERIENCE
Momentum – Santa Ana, CA
Product Manager, October 2020 – Present
- Conduct market research and gather feedback from 15,000+ users to identify customer needs and opportunities for differentiation
- Mentor and manage a team of 8 product specialists, fostering a culture of innovation and earning two team members the “Employee of the Year” award under my leadership
- Use agile methodologies to manage product backlogs, prioritize features, and ensure timely delivery of high-quality releases, resulting in an average release cycle time reduction of 25%
- Collaborated closely with UX/UI designers to create intuitive and engaging user interfaces, leading to an 18% improvement in user satisfaction
- Led the end-to-end product development lifecycle for 5 new products
- Leveraged data analysis and user feedback to drive improvements, optimizing product performance and resulting in a 23% decrease in customer support requests
Ivanti – Santa Ana, CA
Associate Product Manager, June 2018 – September 2020
- Launched and managed partnerships with 3 external vendors, expanding product capabilities and contributing to a 15% increase in product reach
- Assisted in user testing and feedback sessions, incorporating insights from 500+ users to implement 15 user-requested features and achieve a 12% improvement in user satisfaction scores
- Worked with engineering, design, and marketing teams to define product visions, strategies, and roadmaps, leading to the successful launch of 3 new products
- Identified key areas for improvement and achieved a 10% decrease in user churn rate by analyzing app usage data and user behavior
- Conducted research to facilitate the development of a new pricing strategy that increased average revenue per user by 8%
EDUCATION
San Diego State University – San Diego, CA
Bachelor of Science in Business Administration
May 2018
RELEVANT SKILLS
- JIRA
- Product strategy
- Agile methodologies
- Data analysis
- SWOT analysis
- Market research
- Business acumen
- Risk management
- Financial forecasting
- Leadership