PROFILE
Skilled grocery store clerk with 4+ years of experience in providing excellent customer service, increasing customer loyalty and providing support for colleagues. Currently working towards a bachelor’s degree in English. Aspire to leverage my knowledge and experience to be a high-quality, efficient, and effective clerk at your company.
WORK EXPERIENCE
January 2020 – Present
Merchant
TRADER JOE’S – Albuquerque, NM
- Promoted to Trader Joe’s Merchant after just one year of working as a Crew member due to outstanding customer service
- Interact with over 100 customers per shift, processing a daily average of $7500 in payments
- Increased add-on sales by 8% over 6 months by consistently and effectively using upselling techniques
- Trained and provide ongoing support for five new crew members
- Ensure that all product on the floor is organized, stocked, and fresh, and that store cleanliness is maintained to a high standard
- Arrange creative and aesthetically pleasing product displays
September 2018 – December 2020
Grocery Store Cashier
WHOLE FOODS / Albuquerque, NM
- Awarded Employee of the Month due to consistently high customer satisfaction with my service and efficiency
- Increased store loyalty card sign-ups by 18% compared with company average
- Mediated customer complaints with 15% higher-on-average success rate than my peers
- Greeted customers and directed them to the correct in-store section to locate items
- Balanced approximately $1200 cash drawer at the end of each shift
EDUCATION
Expected graduation: 2023
Bachelor of Arts in English, Candidate
Frink Community College – Albuquerque, NM
KEY SKILLS
- Customer service
- Strong communication
- Spanish and English
- Point-of-sale software
- Problem-solving
- Teamwork