PROFESSIONAL PROFILE
Creative, resourceful Technical Writer with 10+ years of experience in documenting software systems, products, and interfaces for a variety of audiences and industries. Adept at working with developers and quality assurance teams.
PROFESSIONAL EXPERIENCE
Eschool Solutions, Inc., Orlando, FL
Technical Writer, September 2014–present
- Develop, maintain and publish end-user documentation for 3+ software systems
- Produce 200-page system operator, administrator, user, and system description manuals
- Analyze highly complex technical and functional specifications to determine audience and documentation solutions
- Reduce volume of a dated 900+ page orientation guide to 400 by removing redundancy
- Collaborate with 15+ subject matter experts to develop knowledge and understanding of product operations and best practices
- Interact with technical team members such as developers, quality assurance team, and system/software architects
First Data Corporation, Orlando, FL
Technical Writer, July 2010–August 2014
- Created all end-user guides for 10+ flagship technical products
- Composed 90,000+ words of end-user documentation for multiple technical products such as employee management, electronic registration, and analytical systems
- Increased end-user satisfaction by 15% and receive positive feedback for quality documentation, clarity, and work process
- Delivered internal training on system enhancements to other departments including customer care, escalations team, and trainers
- Mentored 5+ newly hired technical writers in technical research and writing process
EDUCATION
Miami University, Oxford, OH
Master of Technical and Scientific Communications (MTSC), June 2010
- Concentration in software documentation
- Honors: cum laude (GPA: 3.8/4.0)
ADDITIONAL SKILLS
- Proficient in Microsoft Office (Word, Excel, and PowerPoint), FrameMaker, FullShot, TargetProcess, SnagIt, RoboHelp, and Salesforce
- Bilingual, fluent in Spanish and English