SUMMARY
Results-driven Senior Product Manager with 6+ years of experience delivering products that meet and exceed customer expectations. Skilled at identifying market needs, developing and executing product strategies, and leading teams to bring innovative solutions to market. Looking to leverage my ability to build strong relationships with stakeholders at all levels to contribute to your company’s success.
PROFESSIONAL EXPERIENCE
Senior Product Manager
Sept 2019–Present
Newfold — Cleveland, OH
- Spearheaded the launch of a new product line that increased company revenue by 20% YoY in the first quarter of 2022
- Conducted market research and identified customer pain points, resulting in the development of a feature that improved user satisfaction by 18%
- Implement product roadmaps, ensuring alignment with company goals and stakeholder expectations
- Managed the development and launch of a web-based platform that increased user adoption by 20% within the first 3 months
Product Manager
July 2016–Aug 2019
Blackhawk — Columbus, IL
- Contributed to the development of a cloud-based solution that reduced the average resolution time for customer support tickets by 35%
- Worked with the engineering team to design an AI-powered chatbot that increased customer engagement by 40% while decreasing support costs by 23%
- Led the development of a mobile application that received an average rating of 4.5 stars from over 10,000 users within 6 months of its launch
- Gathered customer feedback to inform development of new features, resulting in a 28% increase in user retention within one year
EDUCATION
Computer Science, May 2016
Graduated magna cum laude (3.8/4.0 GPA)
Ohio State University — Columbus, OH
ADDITIONAL SKILLS
- Strategic visioning
- Product lifecycle management
- Business acumen
- Market intelligence gathering
