Technical Support Resume Sample


Create a bug-free technical support resume that gets you the job you want by scrolling down to view our resume examples, template, and expert writing tips.
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Technical Support Resume Template
This resume format presents your qualifications in an organized way:
Copy-paste Technical Support Resume (Text Format)
FIRST AND LAST NAME
Email: your.email@email.com
Phone: (123) 456-7891
Address: Street, City, State
LinkedIn: linkedin.com/in/yourprofile
Resume Summary
Technical support engineer with 9+ years of experience managing technical services and support operations both onshore and offshore. Proven success in implementing innovative customer and technical support strategies. Adept at analyzing critical support requirements while increasing reliability and improving productivity, and eager to do so as Any Inc.’s next Technical Support Lead.
Professional Experience
Bottomline Technologies, Inc., Portsmouth, NH
Technical Support Engineer, September 2015–Present
- Lead a team of 8 technical support staff to deliver solutions to 17 interdependent cross-functional development teams
- Develop and implement cost-effective training and support solutions to improve productivity, streamline operations, and enable faster access to critical information
- Provide effective technical support to customer-relationship management clients using PeopleSoft & Siebel products
- Organize and deliver complex service training to local and international service representatives, which has saved $25,000 per year
- Maintain 99% system up time of in-house training systems to conduct customer training without impacting the established training schedule
Netscape Communications Corporation, Mountain View, CA
Technical Support Specialist, June 2011–August 2015
- Facilitated general support for hardware, peripherals, network connections, and external software, servicing 1300+ systems
- Managed 20+ support tickets daily with a 99.8% success rate, and implemented ticket management best practices which slashed resolution time by 30%
- Resolved 99.9% of Level 2 escalated support desk tickets in emergency circumstances
- Ensured 100% customer satisfaction by implementing effective strategies and eliminating the root causes of customers’ technical issues
- Worked closely with global support development, quality assurance, and tool teams to deliver resolutions
Education
Widener University, Chester, PA
Bachelor of Science in Computing and Security Technology, May 2011
- Honors: cum laude (GPA: 3.8/4.0)
Additional Skills
- Proficient in Microsoft Office (Word, Excel, and PowerPoint), and Windows 7, 8, 10
- Expert in BMC Helix IT Service Management (ITSM) software, Microsoft Exchange, Oracle, and SQL databases
Average technical support salaries in the US
The following table includes information from O*NET Resource Center by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license, this data is pulled from the most recent US Bureau of Labor Statistics’ Employment & Earnings report (as of 10/16/2024), featuring the top states by use.
Average technical support annual salaries by state
State | Salary / Year |
---|---|
Texas | $51,820 |
Georgia | $57,420 |
Florida | $52,000 |
California | $75,110 |
New York | $63,070 |
Pennsylvania | $55,450 |
Illinois | $58,120 |
Ohio | $51,490 |
North Carolina | $57,000 |
Michigan | $56,770 |
National Average | $57,124 |
3 Tips for Tackling Your Technical Support Resume
Technical support roles require a unique mix of customer service skills and tech expertise. Balancing these opposing skills can be difficult when you write your resume.
Whether you manage a team of support specialists or go out to fix customer computer glitches, you need communication skills and hard knowledge about troubleshooting common errors to succeed.
Follow these three tips to write a technical support resume that strikes the perfect balance of the hard and soft skills employers want and land your next interview.
1. Highlight your technical support resume skills
The first things an employer looks for in a resume are skills that fit the job description. In your case, they’ll search for skills like ticketing, training staff members, and hardware and software support specialties.
List your most relevant and impressive technical support skills in your resume’s skills section. Remember to add a mix of hard and soft skills.
Hard skills (also called technical skills) refers to expertise you gain from training or experience. Soft skills include your ability to work with others or on a team, or personality traits like attention to detail.
Here are some relevant technical support skills to put in your skills section:
- Software troubleshooting and problem solving
- Database management system software
- Angular
- Phone and email technical support
- BMC Helix IT Service Management (ITSM) software
- Project lifecycle management
- Security planning
- Quality assurance
- Agile framework
- Budget administration
- Infrastructure development
- Risk mitigation planning
- Documentation management
2. Write a strong technical support education section
Ensure your resume’s education section is up to date and includes all relevant information, including your:
- school’s name and location
- type of degree/field of study
- graduation year
- GPA (if above 3.5)
If you don’t have a formal education in computers or technology, that’s alright. Emphasize your relevant experience and skills.
But if you have computer science education, highlight your educational achievements — especially if you’re lacking professional experience. Here’s an example of how to format your resume’s education section:

Need to fill space on your resume? Add relevant coursework or projects that you completed during your computer science degree to your education section.
3. Include technical support-related keywords in your resume
Resume keywords are relevant industry terms that are commonly used on resumes. While sometimes skills, keywords can also be technical support equipment names or job duties.
Adding relevant technical support keywords from the job description or company website to your resume is important because they show you’re:
- current with the latest industry jargon
- paying attention to what the company wants
- a great fit for the role
Additionally, technical support firms use applicant tracking systems (ATS) in their hiring process. This automated software scans resumes and cover letters for certain keywords, and hiring managers use that information to decide which candidates to interview.
So look at the company website and social profiles, the job description, and this list of common technical support terms, and spread keywords naturally throughout your resume:
- Ticketing
- Troubleshooting
- Firmware updates
- Computer science
- Windows Server
- VMWare
- SQL server
- Hardware
- Software
- Active Directory
- Switches
- Linux
- Help desk support
- Virtualization

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