CAREER OBJECTIVE
Walmart Sales Associate with 5+ years of experience delivering exceptional customer experiences through balancing leadership responsibilities and managing individual sales results. Seeking a position at [Company Name] to bring about organizational change through process improvement and continuous development.
PROFESSIONAL EXPERIENCE
Senior Sales Associate
Walmart Supercenter, Anderson, CA | September 2020–Present
- Handle all customer complaints or concerns and professionally to maintain good customer relationships and ensure repeat customers
- Average 130% of the daily fulfillment goals with 100% accuracy, safety, and customer satisfaction rates by maintaining a current knowledge of store policies
- Assist the manager in planning and implementing strategies to attract customers and track the progress of weekly, monthly quarterly, and annual objectives
- Oversee on-the-job training exercises for new hires to produce a 35% increase in retention rate and a 47% increase in teamwide productivity within 18 months
Order Filler/Sales Associate
Walmart Supercenter, Willows, CA | June 2017–August 2020
- Recommended supplemental training for underperforming new hires and increased product quality assessment, leading to a 15% reduction in damages and a 5% decrease in order adjustment
- Maintained high customer satisfaction rates by efficiently resolving customer complaints and providing outstanding service deliveries
- Awarded Employee of the Month Award for maintaining a 100% customer satisfaction rating in July 2019
- Ensured proper customer service by consistently demonstrating a customer-first mindset, thereby cultivating lasting client relations and driving brand loyalty
EDUCATION
American River College
Associate of Arts in Management, May 2017
GPA: 3.7/4.0
RELEVANT SKILLS
- Customer service
- Effective communication
- Training & development
- Strategic sales
- Relationship management
- Point of sale (POS) systems
- Microsoft Office
- Google Docs/Sheets
- Leadership
- Fluent in Spanish