CAREER OBJECTIVE
Goal-oriented, bilingual (Spanish/English) professional Debt Collector with 7+ years of experience working for debt collection agencies. Results-driven multitasker with excellent listening and communication skills. Comprehensive knowledge of relevant FDCPA legal requirements, and highly skilled in negotiating and resolving conflicts.
PROFESSIONAL EXPERIENCE
April 2017–Present |Intuit, Los Angeles, CA
Collections, AHC, Legal Inquiries Risk Management
- Process and analyze 30+ exception cases per week quickly and accurately
- Communicate complex issues in an easily understandable way to customers both verbally and in writing
- Perform 50+ daily outbound calls to customers and other financial institutions
- File lawsuits before the debt passes its statute of limitations if legal action is necessary
- Answer incoming calls in order to reduce customer complaints and maintain 90% customer satisfaction
- Collect past due balances, make payment arrangements, post payments, and finalize settlements in a timely manner
August 2015-March 2017 | Ganahl Lumber Co, Torrance, CA
Credit Collector
- Collected accounts receivable in a polite yet firm manner to avoid receiving cease and desist letters, increasing profits by 10% within two years
- Processed and followed up on 70+ non-sufficient fund (NSF) checks, set up 60+ job accounts, and posted 75+ customer accounts monthly
- Negotiated payment plans and payoff deadlines to ensure timely payments
- Sent 60+ validation notices per week within 5 days of first contact
- Registered paperwork and performed office duties to promote efficiency
EDUCATION
Technology and Information Management
May 2015
UC Santa Cruz, Santa Cruz, California
Honors: cum laude
(GPA: 3.6/4.0)
RELEVANT SKILLS
- DataArc360
- Metro2 Format
- Microsoft Word
- Microsoft Excel
- Customer relationship management
- Bilingual in Spanish and English