CAREER OBJECTIVE
Detail-oriented and energetic Optician with 4+ years of experience processing custom optical orders to offer the highest-quality vision care to a diverse group of patients. Skilled in driving product sales, educating patients, operating optometry equipment, maintaining databases, and greeting patients. Ready to apply an expansive toolkit of customer service and problem resolution skills at Visionworks of America.
PROFESSIONAL EXPERIENCE
Optician
Dec 2020–Present
National Vision, Johnson City, TN
- Transcribe essential prescriptions provided by ophthalmologists into the computer system and advise patients on lens types, styling, and frames
- Aid 20+ walk-in patients daily, assisting with eyeglass adjustments and modifications
- Coordinate with 5 team members to manage work, such as ordering material from the support lab, scheduling appointments, troubleshooting issues, and controlling resources
Licensed Optician
Sep 2018–Dec 2020
America’s Best Contacts & Eyeglasses, Fort Mill, SC
- Accomplished sales goals and quotas by maintaining service standards, fostering relationships with customers, and executing multiple tasks on time
- Used attention to detail aptitude while measuring vertex distance, temple length, and bridge and eye size
- Gained in-depth knowledge regarding various types of frames to assist 50+ patients weekly in choosing optical products based on both functionality and aesthetics
- Received outstanding feedback from managers for improving customer satisfaction ratings by 10%
EDUCATION
New York City College of Technology, Brooklyn, NY
Ophthalmic Dispensing – AAS
June 2018
American Board of Opticianry
Certified Optician
RELEVANT SKILLS
- Customer service skills
- Eye exam pre-tests
- Fluent in English & French
- Phone skills
- Proficient in Microsoft Office Suite
- Knowledge of insurance
- Ability to maintain confidentiality
- Recordkeeping
- Shop display arrangement
- Ophthalmic equipment