SUMMARY
Medical Office Manager with 4+ years of experience ensuring that all office functions are successfully performed in a timely fashion while ensuring quality patient care. Seeking a position at [Medical Practice Name] to assist in strategic initiatives and develop your practice to its fullest potential.
PROFESSIONAL EXPERIENCE
Office Manager
HACKENSACK MERIDIAN HEALTH, Township of Brick, NJ September 2020–Present
- Increased patient satisfaction by 45% within 10 months by creating new workflow improvement techniques
- Maintain stock of medical supplies by anticipating work requirements, ordering supplies, and distributing supplies where necessary
- Oversee the surgery registration process, which includes insurance verification, scheduling, equipment coordination, and pre- and post-op instructions
- Manage 700+ patient files and data, ensuring strict adherence and compliance to patient confidentiality policies
Office Manager
INSPIRA HEALTH NETWORK, Millville, NJ July 2018–August 2020
- Reduced annual costs by 30% by ensuring the practice functioned more effectively while directing clinical processes and procedures
- Worked closely with administration on hiring, disciplining, and termination decisions, and orchestrated training in various services to ensure all 25 staff were properly equipped for the job
- Improved office efficiency by 20% by overseeing bookkeeping functions, insurance billing/claims management, and correspondence
- Directed all clinical processes to ensure documentation aligned with the facility’s policies and procedures
EDUCATION
Howard University, Washington, DC
Bachelor of Science in Business Administration
May 2018
Honors: summa cum laude (GPA: 3.9/4.0)
ADDITIONAL SKILLS
- Healthcare management
- General administration
- Relationship management
- Problem solving
- Human resource management