Entry Level Help Desk Resume Example & Essential Skills

Entry Level Help Desk Resume

Help desk technicians provide technical support to customers through a variety of channels, so they need to have great customer service skills and advanced technical knowledge. Learn how to impress hiring managers with our sample resume and list of skills.

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Text Format

Objective

Help Desk Assistant with 4+ years of experience providing exceptional customer support across a variety of technical IT system issues. A key IT team member holding a proven track record in using technical capabilities to support teams in resolving complex matters. Consistently provide practical user support to resolve issues and coach users while demonstrating patience, clarity, and compassion.

Professional Experience

Help Desk Assistant / Customer Service Officer

eDot – Rolling Meadows, IL
Sep 2020 – Present

Enthusiastically responded to an average of 40 incoming calls daily, providing excellent customer support and effectively resolving customer issues
Delivered high-quality technical support at the network level, including WAN and LAN connectivity, routers, firewalls, and security
Provided basic remote access solution implementation and support, including VPN, Remote Desktop Services, and Citrix, to the entire 300-customer database
Performed regular system documentation maintenance in the ticketing system
Delivered comprehensive IT support relating to technical issues involving a variety of applications and operating systems to customers and 100 staff members, including senior management

Internet Cafe Assistant

American Dream – Chicago, IL
Jan 2018 – Sep 2020

Delivered exceptional customer support to all cafe visitors
Provided technical assistance related to basic system and computer functions
Addressed and resolved hardware and software issues in a timely manner
Performed store opening and closing procedures and maintained a tidy and well-presented workplace at all times

Education

Bachelor of Computer Science

University of Chicago – Chicago, IL
Expected Oct 2024

Additional Skills

Well-developed understanding of operating systems, business applications, printing systems, and network systems with an ability to diagnose a variety of technical issues
Intuitive technical awareness with the ability to match resources to technical issues
Strong data entry skills with a typing speed of 70 WPM and high-level accuracy
Well-developed communication, customer support, and interpersonal skills

Essential skills for an entry level help desk resume

Learning how to put together a resume for the specific job(s) you want will help you land more interviews.

Help desk workers provide technical support to clients by asking questions and troubleshooting to find the source of their problems. To do the job well, they must have great computer skills and people skills.

When you’re making a resume for an entry-level help desk position, the key is to highlight your ability to resolve technical issues, work well with others, and constantly update your job knowledge. Doing so lets employers know you’re dedicated to growing as a professional.

Consider highlighting some of the following hard skills (technical abilities) on your resume, depending on what specific skills the job description says the company is looking for:

Tech support
Troubleshooting
Operating systems
Program testing software
Database management
Diagnostics
Software updates
Web support
Research skills
WAN/LAN and router configuration

You should also showcase some of these soft skills (similar to interpersonal skills) on your resume so hiring managers know you can interact well with customers and other staff and get your work done efficiently: