Entry Level Help Desk Resume

Help desk technicians provide technical support to customers through a variety of channels, so they need to have great customer service skills and advanced technical knowledge. Learn how to impress hiring managers with our sample resume and list of skills.

December 8, 2023

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A resume example for an entry level help desk position featuring a blue header and sidebar showing the duration of professional experience

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Entry Level Help Desk Resume Template

This template provides direction on how to format your resume professionally.

[Your Name]

[Your Address], [City, State]

[Your Email Address] | [Your Phone Number]

[LinkedIn Profile] (optional)

Professional Summary

Help Desk Assistant with 4+ years of experience providing exceptional customer support across a variety of technical IT system issues. A key IT team member holding a proven track record in using technical capabilities to support teams in resolving complex matters. Consistently provide practical user support to resolve issues and coach users while demonstrating patience, clarity, and compassion.

Skills

Well-developed understanding of operating systems, business applications, printing systems, and network systems with an ability to diagnose a variety of technical issues
Intuitive technical awareness with the ability to match resources to technical issues
Strong data entry skills with a typing speed of 70 WPM and high-level accuracy
Well-developed communication, customer support, and interpersonal skills

Professional Experience

Help Desk Assistant / Customer Service Officer

eDot – Rolling Meadows, IL | May 20XX – Present

Enthusiastically responded to an average of 40 incoming calls daily, providing excellent customer support and effectively resolving customer issues
Delivered high-quality technical support at the network level, including WAN and LAN connectivity, routers, firewalls, and security
Provided basic remote access solution implementation and support, including VPN, Remote Desktop Services, and Citrix, to the entire 300-customer database
Performed regular system documentation maintenance in the ticketing system
Delivered comprehensive IT support relating to technical issues involving a variety of applications and operating systems to customers and 100 staff members, including senior management

Internet Cafe Assistant

American Dream – Chicago, IL | August 20XX – April 20XX

Delivered exceptional customer support to all cafe visitors
Provided technical assistance related to basic system and computer functions
Addressed and resolved hardware and software issues in a timely manner
Performed store opening and closing procedures and maintained a tidy and well-presented workplace at all times

Education

Resume Genius University | Bachelor of Science in Computer Science

Graduation Date: May 20XX

Essential skills for an entry level help desk resume

Help desk workers provide technical support to clients by asking questions and troubleshooting to find the source of their problems. To do the job well, they must have great computer skills and people skills.

When you’re making a resume for an entry-level help desk position, the key is to highlight your ability to resolve technical issues, work well with others, and constantly update your job knowledge. Doing so lets employers know you’re dedicated to growing as a professional.

Consider highlighting some of the following hard skills (technical abilities) on your resume, depending on what specific skills the job description says the company is looking for:

Tech support
Troubleshooting
Operating systems
Program testing software
Database management
Diagnostics
Software updates
Web support
Research skills
WAN/LAN and router configuration

You should also showcase some of these soft skills (similar to interpersonal skills) on your resume so hiring managers know you can interact well with customers and other staff and get your work done efficiently:

Customer service skills
Attention to detail
Recordkeeping
Time management skills
Active listening
Analytical expertise
Patience
Organizational skills
Communication skills
Friendliness

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