Resume Summary
Process-oriented Management Consultant with 8+ years of experience driving efficiency and effectiveness in systems and processes for large-scale organizations. Change agent and problem-solver, adept at facilitating strategic support, and leading technology-driven transformations to maximize growth and increase business performance.
Professional Experience
October 2017–present
EY, New York, NY
Senior Consultant
- Deliver strategic consulting and change management support to Fortune 500 firms, including business process transformation and workflow improvements
- Serve as a trusted advisor, cultivating rapport with C-level executives and working closely with management teams to examine firms’ existing resources and practices
- Devise strategic frameworks and business models to identify complex problems, aligning stakeholders, minimizing change resistance and risks
- Strategized and implemented enterprise-wide SAP ERP solution for a billion-dollar banking institution, resulting in a 70% improvement in critical business processes
July 2013–September 2017
VISA, Atlanta, GA
Management Consultant
- Managed relationship and performance improvement, including leading business operations for various company services globally
- Identified business operational needs for products and services within VISA’s consumer credit product line, leveraging expertise in vendor management, account management, requirement analysis, and project implementation
- Drove consumer credit portfolio growth, achieving $10 million in new business development by expanding company services
- Delivered product implementation support to company clients, including process analysis, workflow design, and requirements planning to ensure 100% compliance with VISA’s policies and procedures
Education
June 2013
Syracuse University, Syracuse, NY
Master of Business Administration, Finance
Skills
- Expertise in SAP ERP
- Business process analysis
- Supply chain management
- Change Management
- Revenue forecasting
- Project Management
- Data analysis
- Facilitation
- Problem-solving
- Critical thinking