Technical Resume Template (Text Format)
FIRST AND LAST NAME
Email: your.email@email.com
Phone: (123) 456-7891
Address: Street, City, State
LinkedIn: linkedin.com/in/yourprofile
Resume Summary
Analytical and solution-focused professional with 6+ years of experience in delivering technical support and resolving end-user issues. Track record of installing, configuring, and maintaining software, hardware, and networks. Focused on system efficiency and sustainability. Seeking to leverage a broad technical background to secure a challenging position as a technical support specialist.
Professional Experience
Enterprise Holdings Inc., Lexington, KY
IT Support Specialist, September 2015–Present
- Provide proactive technical support and troubleshooting to 5000+ users on a wide range of IT-related issues
- Ensure timely resolution of all issues by maintaining consistent communication with end-users and making follow-up calls
- Develop up-to-date knowledge of company products and services to deliver support and service solutions in a better way
- Troubleshoot software and hardware failures and identify network problems related to personal (desktop or laptop) computers
- Manage backup systems for software and data in secured onsite environment
Carollo Engineers, Austin, TX
Technical Support Specialist, June 2011–August 2015
- Delivered technical support to 20+ company clients via phone, email, remote desktop and in-person support to troubleshoot and resolve all Mac and PC related issues
- Administered the enterprise-wide infrastructure consisting of hardware, software, LAN, and telecom systems
- Conducted 150+ visits per year to statewide company offices to install, upgrade and troubleshoot business and communication software
- Utilized strong technical expertise in delivering internal/external helpdesk support for 130K+ staff and all company products
Education
University of South Florida, Tampa, FL
Bachelor of Science in Information Technology, May 2011
Honors: cum laude (GPA: 3.6/4.0)
Additional Skills
- Expert in Microsoft Office and Microsoft OS – Windows 7, Windows 10
- In-depth knowledge of WAN/LAN – TCP/IP, Desktops/Laptops, Cisco Routers/Switches