Contact Details
bill.geet@icloud.com
(712) 384-1047
47 Main St., Armstrong, IA, 50514
LinkedIn.com/in/bill.e.geet
Resume Objective
Personable and professional SCA-certified barista with more than 4 years of experience in the coffee brewing and customer service sectors. Adept at the efficient and sanitary operation of a variety of coffee machines and POS software. Experienced in managing junior colleagues. Seeking a supervisory role.
Professional Experience
Lead Barista
Armstrong, IA / July 2018–present
- Lead barista for busy 5:30 a.m. to 1:30 p.m. shift, which included overseeing the work of 2 other baristas, maintaining high service standards at all times
- Oversee in-store execution of sales and promotions as directed by store manager (4+ seasonal promotions per year)
- Provide on-the-job training (trained 4 new baristas so far)
- Make individualized coffee recommendations and educate interested customers on the sources and processes of the store’s premium beans
- As online customer agent, responsible for tracking and fulfilling the online store’s coffee bean and home coffee brewing equipment orders (average of 47 orders per week)
Barista
Starbucks, Estherville, IA / October 2015–July 2018
- Memorized 100+ coffee, tea, and cocoa beverages, and completed 150–200 customer orders each day
- Sanitized coffee equipment multiple times during each shift; maintained store cleanliness at all times
- Participated in various store promotions, such as handing out coffee and cookie samples outside the store and dressing up in seasonal attire
- Won the “Employee of the Month” award 4 times
Education
Hospitality Services Diploma
- Iowa Lakes Community College (Estherville, IA / 2015–2018)
Barista Skills Diploma
- Specialty Coffee Association (2018)
Awards
Employee of the Month (Starbucks)
Skills
- Coffee Knowledge
- POS Systems
- Multitasking
- Interpersonal Skills
- Spanish
- Coffee-making
- Organizational Skills