RESUME OBJECTIVE
Dental Office Manager with 5+ years of experience organizing and coordinating administration duties and delivering a distinctive patient experience. Adept at facilitating a seamless in-office experience for patients and maintaining a positive work environment for staff. Seeking a position in [Company Name] to ensure seamless office operations and improve company procedures.
PROFESSIONAL EXPERIENCE
Family Healthcare Network
Dental Office Manager, Visalia, CA
September 2020–Present
- Manage 35 employees, oversee daily office activities, and handle all patient appointments, cancellations, and last-minute adjustments
- Resolve patient issues in accordance with company policies and procedures, healthcare regulations, and dental board standards
- Enhanced office efficiency by 15% within 6 months by identifying areas of improvement and implementing appropriate corrective actions
- Review and approve staff vacations, sick leave, and personal leave, as well as oversee staff scheduling to ensure full office coverage
Pacific Dental Services
Dental Office Manager, Corona, CA
July 2017–August 2020
- Participated in employee recruitment, promotion, termination, and retention activities, and regularly conducted 25+ staff members’ performance evaluations
- Created an effective learning atmosphere that respected people’s diversity and ideas by modeling respect for all employees and conveying confidence in their self-improvement
- Ensured the office had suitable and adequate resources to complete all activities, and supervised new recruits and current staff
- Kept records of 400+ patients up-to-date and ensured data was stored securely in compliance with privacy and security regulations
EDUCATION
University of California, Berkeley, CA
Bachelor of Science in Business Administration, May 2017
Honors: magna cum laude (GPA: 3.9/4.0)
ADDITIONAL SKILLS
- Employee relations
- Dental insurance
- Written and oral communication
- Front office management
- Quickbooks