RESUME OBJECTIVE
Dynamic and experienced Dental Office Manager with over 5 years of experience overseeing daily operations in high-volume dental practices. Proven track record in improving office efficiency, managing a large team, and providing excellent patient service. Skilled in personnel management, office administration, and adherence to healthcare regulations. Demonstrated ability to implement corrective actions that led to a 15% increase in office efficiency over 6 months.
PROFESSIONAL EXPERIENCE
Family Healthcare Network
Dental Office Manager, Visalia, CA
September 2021–Present
- Manage 35 employees, oversee daily office activities, and handle all patient appointments, cancellations, and last-minute adjustments
- Implemented a streamlined patient issue resolution system, resulting in a 30% reduction in overall patient complaints, while ensuring full compliance with company policies, healthcare regulations, and dental board standards
- Enhanced office efficiency by 15% within 6 months by identifying areas of improvement and implementing appropriate corrective actions
- Review and approve staff vacations, sick leave, and personal leave, as well as oversee staff scheduling to ensure full office coverage
Pacific Dental Services
Dental Office Manager, Corona, CA
July 2018–August 2021
- Participated in employee recruitment, promotion, termination, and retention activities, and regularly conducted 25+ staff members’ performance evaluations
- Created an effective learning atmosphere that respected people’s diversity and ideas by modeling respect for all employees and conveying confidence in their self-improvement
- Ensured the office had suitable and adequate resources to complete all activities, and supervised new recruits and current staff
- Maintained up-to-date records for 400+ patients and ensured data was stored securely in compliance with privacy and security regulations
EDUCATION
University of California, Berkeley, CA
Bachelor of Science in Business Administration, May 2017
Honors: magna cum laude (GPA: 3.9/4.0)
ADDITIONAL SKILLS
- Employee relations
- Dental insurance
- Dentrix, Eaglesoft
- Written and oral communication
- Front office management
- Quickbooks