RESUME SUMMARY
Customer-focused Food Service Worker with 8+ years of experience in fast food, retail, and customer service fields. Instrumental in resolving guests’ concerns and increasing their satisfaction levels with a stellar record of friendly and upbeat guest service. Collaborative communicator, able to multitask effectively in a fast-paced, deadline-driven environment.
PROFESSIONAL EXPERIENCE
Subway, La Crosse, WI
Fast Food Worker/Shift Manager, September 2015–present
- Achieve 99.9% customer satisfaction rating based on client and receipt surveys
- Administer a team of 10+ fast-food cooks, cashiers and servers, delivering training on food preparation, presentation, sanitation, and safety procedures
- Assist in the recruitment and onboarding of 12+ kitchen staff and delivery drivers to efficiently serve the growing customer base
- Supervise and schedule shift timings to ensure 100% employee availability at their allocated station at assigned time frame
- Ensure 100% satisfaction by promptly processing orders from drive-through customers
- Serve 100+ fast-food items to 350+ customers daily and apply feedback reviews to address customers’ concerns in a timely manner
McDonalds, La Crosse, WI
Fast Food Worker, June 2011–August 2015
- Achieved optimal customer satisfaction by preparing tables and communicating with coworkers to deliver fast food items within 1 minute to customers’ tables
- Performed all cash management activities such as cash and credit card, managing over $2,000 of cash daily in the cash register
- Managed and trained a cross-functional team of 7+ employees on preparation and presentation of 47 fast food items
- Proposed effective cold storage solutions that reduced costs by 10%
EDUCATION
La Crosse College, La Crosse, WI
Associate in Hospitality Management, May 2012
- Honors: cum laude (GPA: 3.8/4.0)
ADDITIONAL SKILLS
- Proficient in MS Office (Word, Excel, PowerPoint), Aloha, and Micros POS Systems
- Bilingual fluent in English and Spanish