Hotel General Manager Resume

Hotel general managers ensure hotels run smoothly and guests are satisfied. If you’re applying to hotel general manager roles, let our hotel general manager resume sample and writing tips help you write your best resume.

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Summary

Hospitable and dynamic Hotel General Manager with 4+ years of experience overseeing all hotel operations to achieve business milestones. Expert in controlling inventory, monitoring budgets, training staff, and adhering to food hygiene policies. Record of accomplishments in boosting hotel revenues and ratings through customer query addressing, issue resolution, and operational readiness. Applying to bring a proactive approach to exceeding guest expectations at Bellevue Hotel.

Professional Experience

Hotel General Manager | March 2020–Present

BOOMTOWN CASINO, Biloxi, MS

Plan, organize, and manage all hotel services, including catering, reservations and accommodations, inventory, housekeeping, and business marketing
Follow work schedules and supervise a team of 20 personnel in routine assignments to improve productivity
Administer expenses while reducing overall service costs by 5%, ensuring a loyal customer base
Succeeded in increasing hotel sales by 15% within 3 months by researching market trends, prioritizing guests’ satisfaction, and overcoming all process challenges

General Manager | June 2018–March 2020

HERITAGE INN, San Diego, CA

Coordinated with kitchen staff to create and approve menus in alignment with customers’ preferences and quality requirements
Recognized as employee of the month 3 times from 2019 to 2020 for maintaining high-quality hotel standards
Rendered best-in-class services by hiring and onboarding 5 front desk employees
Spearheaded vendor management, procurement, workflow supervision, and revenue goal setting in a competitive and fast-paced environment

Education & Certification

Associate in Science in Hospitality Management | June 2018

MASSASOIT COMMUNITY COLLEGE, Brockton, MA

American National Standards Institute (ANSI)

ServeSafe Food Protection Manager Certification

Additional Skills

Proficient in Microsoft Office Suite & POS Software
Fluent in English & Spanish

Skills to list on your hotel general manager resume

Learning how to put together a resume for the specific job(s) you want will help you land more interviews.

The hotel general manager (GM) oversees all aspects of a hotel’s operation, from guest services to human resources to property management. Depending on the size of the hotel, the general manager may actively work in all of these departments or manage department heads.

As the hospitality industry recovers from the pandemic, lodging manager roles are expected to grow much faster than average, at ~18% between 2021 and 2031. As a result, it’s a great time to apply for and land a hotel general manager position.

Education and work experience required for a hotel general manager vary based on the hotel. Smaller hotels may only require that you have hospitality experience and a high school diploma on your resume. However, larger chains prefer to hire candidates that possess a hospitality or business degree and have certain certifications, such as a CHA (Certified Hotel Administrator).

In addition to training and managing staff, a hotel general manager interacts frequently with guests. As a result, general managers need superb soft skills (personality-based qualities that affect how you work with others). While this management role relies more on soft skills, hotel general managers must also have hard skills (skills learned through training) to perform specific departmental tasks.

To create a competitive application, include some of the following soft and hard skills on your hotel general manager resume: