Summary
Hospitable and dynamic Hotel General Manager with 4+ years of experience overseeing all hotel operations to achieve business milestones. Expert in controlling inventory, monitoring budgets, training staff, and adhering to food hygiene policies. Record of accomplishments in boosting hotel revenues and ratings through customer query addressing, issue resolution, and operational readiness. Applying to bring a proactive approach to exceeding guest expectations at Bellevue Hotel.
Professional Experience
Hotel General Manager | March 2020–Present
BOOMTOWN CASINO, Biloxi, MS
- Plan, organize, and manage all hotel services, including catering, reservations and accommodations, inventory, housekeeping, and business marketing
- Follow work schedules and supervise a team of 20 personnel in routine assignments to improve productivity
- Administer expenses while reducing overall service costs by 5%, ensuring a loyal customer base
- Succeeded in increasing hotel sales by 15% within 3 months by researching market trends, prioritizing guests’ satisfaction, and overcoming all process challenges
General Manager | June 2018–March 2020
HERITAGE INN, San Diego, CA
- Coordinated with kitchen staff to create and approve menus in alignment with customers’ preferences and quality requirements
- Recognized as employee of the month 3 times from 2019 to 2020 for maintaining high-quality hotel standards
- Rendered best-in-class services by hiring and onboarding 5 front desk employees
- Spearheaded vendor management, procurement, workflow supervision, and revenue goal setting in a competitive and fast-paced environment
Education & Certification
Associate in Science in Hospitality Management | June 2018
MASSASOIT COMMUNITY COLLEGE, Brockton, MA
American National Standards Institute (ANSI)
ServeSafe Food Protection Manager Certification
Additional Skills
- Proficient in Microsoft Office Suite & POS Software
- Fluent in English & Spanish
