Hotel General Manager Resume

Hotel general managers ensure hotels run smoothly and guests are satisfied. If you’re applying to hotel general manager roles, let our hotel general manager resume sample and writing tips help you write your best resume.

June 13, 2024

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A one-column turquoise hotel general managers resume with the applicant's summary, professional experience, education & certification, and additional skills

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Hotel General Manager Resume Template

This template’s resume format for the hospitality industry, with its tailored introduction and results-focused bullet points.

[Your Name]

[Your Address], [City, State]

[Your Email Address] | [Your Phone Number]

[LinkedIn Profile] (optional)

Professional Summary

Hospitable and dynamic Hotel General Manager with 4+ years of experience overseeing all hotel operations to achieve business milestones. Expert in controlling inventory, monitoring budgets, training staff, and adhering to food hygiene policies. Record of accomplishments in boosting hotel revenues and ratings through customer query addressing, issue resolution, and operational readiness. Applying to bring a proactive approach to exceeding guest expectations at Bellevue Hotel.

Skills

Proficient in Microsoft Office Suite & POS Software
Fluent in English & Spanish

Professional Experience

Hotel General Manager

BOOMTOWN CASINO, Biloxi, MS | May 20XX – Present

Plan, organize, and manage all hotel services, including catering, reservations and accommodations, inventory, housekeeping, and business marketing
Follow work schedules and supervise a team of 20 personnel in routine assignments to improve productivity
Administer expenses while reducing overall service costs by 5%, ensuring a loyal customer base
Succeeded in increasing hotel sales by 15% within 3 months by researching market trends, prioritizing guests’ satisfaction, and overcoming all process challenges

General Manager

HERITAGE INN, San Diego, CA | August 20XX – April 20XX

Coordinated with kitchen staff to create and approve menus in alignment with customers’ preferences and quality requirements
Recognized as employee of the month 3 times from 2019 to 2020 for maintaining high-quality hotel standards
Rendered best-in-class services by hiring and onboarding 5 front desk employees
Spearheaded vendor management, procurement, workflow supervision, and revenue goal setting in a competitive and fast-paced environment

Education

Resume Genius University | Associate in Science in Hospitality Management

Graduation Date: May 20XX

Average hotel general manager salaries in the US

The following table includes information from O*NET Resource Center by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license, this data is pulled from the most recent US Bureau of Labor Statistics’ Employment & Earnings report (as of 10/16/2024), featuring the top states by use.

Average hotel general manager annual salaries by state

State	Salary / Year
California	$74,660
Texas	$57,680
Florida	$76,580
New York	$78,510
Pennsylvania	$59,060
Illinois	$57,980
Ohio	$49,350
Georgia	$62,440
North Carolina	$61,750
Michigan	$68,000
National Average	$66,001

Skills to list on your hotel general manager resume

The hotel general manager (GM) oversees all aspects of a hotel’s operation, from guest services to human resources to property management. Depending on the size of the hotel, the general manager may actively work in all of these departments or manage department heads.

As the hospitality industry recovers from the pandemic, lodging manager roles are expected to grow much faster than average, at ~18% between 2021 and 2031. As a result, it’s a great time to apply for and land a hotel general manager position.

Education and work experience required for a hotel general manager vary based on the hotel. Smaller hotels may only require that you have hospitality experience and a high school diploma on your resume. However, larger chains prefer to hire candidates that possess a hospitality or business degree and have certain certifications, such as a CHA (Certified Hotel Administrator).

In addition to training and managing staff, a hotel general manager interacts frequently with guests. As a result, general managers need superb soft skills (personality-based qualities that affect how you work with others). While this management role relies more on soft skills, hotel general managers must also have hard skills (skills learned through training) to perform specific departmental tasks.

To create a competitive application, include some of the following soft and hard skills on your hotel general manager resume:

Leadership skills
Interpersonal skills
Management skills
Organizational skills
Customer service skills
Conflict resolution
Hiring and training personnel
Property management and repair
Event planning
Self-motivation
Verbal and written communication skills
Analytical skills
Problem solving skills
Goal-setting
Decision-making
Budget and financial analysis
Hospitality management systems (e.g., Cloudbeds, Hostaway, innRoad)
Computer skills
Adherence to brand style and standards
Knowledge of health, safety, and security standards and laws
Food and beverage safety

4 hotel manager resume objective examples

Start your resume with a resume objective outlining your key skills and job career goals. An effective resume objective highlights your passion for excellence and shows that you’d be an ideal fit for the open role.

Here are some examples to use as a guide when writing your resume:

Accomplished hotel manager with a passion for creating memorable guest experiences and maintaining high operational standards. Aiming to leverage my leadership skills, revenue management expertise, and commitment to service excellence to contribute to the success of a reputable hotel and enhance its position in the hospitality market.

Personable hotel manager with a focus on luxury accommodations, known for driving operational excellence and ensuring exceptional guest experiences. Seeking a challenging role to apply my expertise in staff leadership, revenue management, and quality control, contributing to the success and reputation of a high-end hotel.

Proactive hotel manager with a focus on delivering superior guest services and optimizing operational performance. Seeking a challenging role to apply my experience in revenue management, staff development, and quality control to enhance the overall guest experience and contribute to the success of a renowned hotel establishment.

Dynamic hotel manager with a successful history of overseeing operations and enhancing guest satisfaction in the hospitality sector. Seeking a challenging role to apply expertise in staff management, revenue optimization, and quality service delivery, contributing to the overall success and reputation of a prestigious hotel.

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