Hotel General Manager Resume

Hotel General Manager Resume Template

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Copy-paste Hotel General Manager Resume (Text Format)

FIRST AND LAST NAME

Email: your.email@email.com

Phone: (123) 456-7891

Address: Street, City, State

LinkedIn: linkedin.com/in/yourprofile

Summary

Hospitable and dynamic Hotel General Manager with 4+ years of experience overseeing all hotel operations to achieve business milestones. Expert in controlling inventory, monitoring budgets, training staff, and adhering to food hygiene policies. Record of accomplishments in boosting hotel revenues and ratings through customer query addressing, issue resolution, and operational readiness. Applying to bring a proactive approach to exceeding guest expectations at Bellevue Hotel.

Professional Experience

Hotel General Manager | March 2020–PresentBOOMTOWN CASINO, Biloxi, MS

• Plan, organize, and manage all hotel services, including catering, reservations and accommodations, inventory, housekeeping, and business marketing
• Follow work schedules and supervise a team of 20 personnel in routine assignments to improve productivity
• Administer expenses while reducing overall service costs by 5%, ensuring a loyal customer base
• Succeeded in increasing hotel sales by 15% within 3 months by researching market trends, prioritizing guests’ satisfaction, and overcoming all process challenges

General Manager | June 2018–March 2020HERITAGE INN, San Diego, CA

• Coordinated with kitchen staff to create and approve menus in alignment with customers’ preferences and quality requirements
• Recognized as employee of the month 3 times from 2019 to 2020 for maintaining high-quality hotel standards
• Rendered best-in-class services by hiring and onboarding 5 front desk employees
• Spearheaded vendor management, procurement, workflow supervision, and revenue goal setting in a competitive and fast-paced environment

Education & Certification

Associate in Science in Hospitality Management | June 2018
MASSASOIT COMMUNITY COLLEGE, Brockton, MA

American National Standards Institute (ANSI)
ServeSafe Food Protection Manager Certification

Additional Skills

• Proficient in Microsoft Office Suite & POS Software
• Fluent in English & Spanish

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Average hotel general manager salaries in the US

The following table includes information from O*NET Resource Center by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. The data is presented based on the top states in the USA.

Skills to list on your hotel general manager resume

The hotel general manager (GM) oversees all aspects of a hotel’s operation, from guest services to human resources to property management. Depending on the size of the hotel, the general manager may actively work in all of these departments or manage department heads.

As the hospitality industry recovers from the pandemic, lodging manager roles are expected to grow much faster than average, at ~18% between 2021 and 2031. As a result, it’s a great time to apply for and land a hotel general manager position.

Education and work experience required for a hotel general manager vary based on the hotel. Smaller hotels may only require that you have hospitality experience and a high school diploma on your resume. However, larger chains prefer to hire candidates that possess a hospitality or business degree and have certain certifications, such as a CHA (Certified Hotel Administrator).

In addition to training and managing staff, a hotel general manager interacts frequently with guests. As a result, general managers need superb soft skills (personality-based qualities that affect how you work with others). While this management role relies more on soft skills, hotel general managers must also have hard skills (skills learned through training) to perform specific departmental tasks.

To create a competitive application, include some of the following soft and hard skills on your hotel general manager resume:

• Leadership skills
• Interpersonal skills
• Management skills
• Organizational skills
• Customer service skills
• Conflict resolution
• Hiring and training personnel
• Property management and repair
• Event planning
• Self-motivation
• Verbal and written communication skills
• Analytical skills
• Problem solving skills
• Goal-setting
• Decision-making
• Budget and financial analysis
• Hospitality management systems (e.g., Cloudbeds, Hostaway, innRoad)
• Computer skills
• Adherence to brand style and standards
• Knowledge of health, safety, and security standards and laws
• Food and beverage safety

4 hotel manager resume objective examples

Start your resume with a resume objective outlining your key skills and job career goals. An effective resume objective highlights your passion for excellence and shows that you’d be an ideal fit for the open role.

Here are some examples to use as a guide when writing your resume:

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