RESUME OBJECTIVE
Account Manager with seven years of experience in initiating, maintaining, and improving business-to-client relationships. Possess a B.A. in Business Administration and expertise in communication, negotiation, and valuation. Looking to build upon my knowledge and experience at [institution] in order to learn and grow into a Key Account Manager role.
EXPERIENCE
Account Manager
Johnson & Johnson, Boston, MA | September 2017 – Present
- Established, maintained, and improved relations with top 30 company clients, adding 20% of annual growth to the company sales portfolio valued at 3 million USD
- Overhauled client-onboarding processes which led to a 30% increase in the retention rate of long-term clients, and growth in annual revenue of 10%
- Recognized as top-performing account manager at Johnson & Johnson in 2019
- Spearheaded the creation of new training materials on proper procedures and company SOPs, while also overseeing and coaching a team of 5 account managers
Sales Associate
Bed Bath & Beyond, Boston, MA | June 2014 – August 2017
- Guided an average of 50 customers per day in finding, selecting, and recommending products, generating an additional 5% in annual revenue
- Stocked, inventoried, and organized items with accuracy and efficiency, often completing task 15% faster than fellow associates
- Achieved an average of 140% of sales goals over a period of 6 months
- Strategically placed merchandise throughout the store to maximize customer purchases
- Consistently placed customer service at highest priority, and on average received 95% satisfaction rate on customer feedback surveys
SKILLS
- Market Research & Analysis
- Financial Forecasting
- Customer Relationship Management
- Strategic Negotiation
- Brand Management
- Value-based selling
EDUCATION
B.A. Business Administration
Penn State | Altoona, PA
2009 – 2013
CERTIFICATES
Certified Sales Professional
Boston, MA | 2020
AWARDS
Best Performing Account Manager of 2019
Johnson & Johnson 2019