Operations Manager Resume Template (Text Format)
FIRST AND LAST NAME
Email: your.email@email.com
Phone: (123) 456-7891
Address: Street, City, State
LinkedIn: linkedin.com/in/yourprofile
Profile
A customer service-oriented Operations Manager with a passion for health and fitness. 6+ years of experience in the fitness industry, with a focus on corporate policy and process efficiency. Committed to promoting the highest standards and company value as the new Operations Manager for Fit to Fittest.
Professional Experience
- Reduced operating budget waste by 2.5% or 2+ years through establishing a new inventory management system
- Implemented new staff training process, incentive program, and career advancement initiatives to identify, coach, and support 25+ high performers & management trainees, resulting in a 22% decrease in staff turnover
- Streamline business outreach and re-engagement of 200 lost customers in coordination with the Marketing department
- Uphold the highest standards of club cleanliness and staff conduct
- Oversaw and expanded a sales team from 8 to 12 members, implementing effective training and mentoring strategies that led to 5 team members earning the ‘Best Salesperson of the Month’ award under my leadership
- Spearheaded 20+ professional development workshops and training programs to enhance team performance, scheduling, & event organization
- Achieved highest new member sign-ups for 24 hour Fitness clubs in Sacramento for 3 consecutive months (January to March 2013)
- Introduced, onboarded, and built relationships with 340+ fitness club members, resulting in a 20% increase in member retention
- Developed and nurtured 33+ new business leads in the community through cold calling and conducting surveys
Education
Additional Skills & Certifications
- Six Sigma Yellow Belt
- Certified Personal Trainer, ACE
- CPR & First Aid Certified (American Red Cross)
- Languages – English (Native), Spanish (Intermediate)
- Data analytics