PROFILE
A customer service-oriented Operations Manager with a passion for health and fitness. 6+ years of experience in the fitness industry, with a focus on corporate policy and process efficiency. Committed to promoting the highest standards and company value as the new Operations Manager for Fit to Fittest.
PROFESSIONAL EXPERIENCE
Gold’s Gym, Preston Center, Dallas, TX
Operations Manager, October 2019–Present
- Reduced operating budget waste by 2.5% or 2+ years through establishing a new inventory management system
- Implemented new staff training process, incentive program, and career advancement initiatives to identify, coach, and support 25+ high performers & management trainees, resulting in a 22% decrease in staff turnover
- Streamline business outreach and re-engagement of 200 lost customers in coordination with the Marketing department
- Uphold the highest standards of club cleanliness and staff conduct
Gold’s Gym, Preston Center, Dallas, TX
Sales Manager, June 2016–September 2019
- Oversaw and expanded a sales team from 8 to 12 members, implementing effective training and mentoring strategies that led to 5 team members earning the ‘Best Salesperson of the Month’ award under my leadership
- Spearheaded 20+ professional development workshops and training programs to enhance team performance, scheduling, & event organization
24 Hour Fitness, 7th Street, Sacramento, CA
Fitness Advisor, April 2012–May 2016
- Achieved highest new member sign-ups for 24 hour Fitness clubs in Sacramento for 3 consecutive months (January to March 2013)
- Introduced, onboarded, and built relationships with 340+ fitness club members, resulting in a 20% increase in member retention
- Developed and nurtured 33+ new business leads in the community through cold calling and conducting surveys
EDUCATION
Nevada State College, Henderson, NV
Bachelor of Business Administration, May 2012
ADDITIONAL SKILLS & CERTIFICATIONS
- Six Sigma Yellow Belt
- Certified Personal Trainer, ACE
- CPR & First Aid Certified (American Red Cross)
- Languages – English (Native), Spanish (Intermediate)
- Data analytics