Patient Access Representative Resume Example

Patient access representatives are dependable professionals who support patients and their families in care facilities. Check out our resume sample, job duties, and list of skills you’ll need.

June 12, 2024

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An example of a resume for a patient access representative featuring turquoise headings to break up sections of text

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Patient Access Representative Resume Template

This template uses a great resume format for medical professionals because it has a concise layout and structure that clearly outlines your skills and experience.

[Your Name]

[Your Address], [City, State]

[Your Email Address] | [Your Phone Number]

[LinkedIn Profile] (optional)

Professional Summary

Empathetic, analytical, and organized Patient Access Representative with 6+ years’ experience within health care settings, coordinating communication between patients and medical staff, and maintaining up-to-date knowledge of policies and procedures. Leverage knowledge gained from Patient Care Technician certification and Bachelor of Science in Health Care Administration to deliver accurate and informed patient services.

Skills

Customer Relationship Management (CRM) software
Relationship building
Data entry
Compliance
Clinical administration
Organization
Patient privacy legal knowledge
Scheduling

Professional Experience

Patient Access Supervisor

HCA Healthcare, Salem, VA | May 20XX – Present

Manage team of 4 Patient Access Specialists, including supporting continued professional development and ensuring up-to-date knowledge of hospital rules and regulations
Serve as first point of contact for patients and families, providing information on payment processes and other procedures
Decreased eligibility denials by 2x by ensuring team verified coverage at point of appointment scheduling
Trained 12 new staff members in upholding best practices regarding patient confidentiality and rights
Reduced patient waiting times by 23% by interviewing patients to identify and remove obstacles to care

Patient Access Specialist

Commonspirit Health, Logan, WV | August 20XX – April 20XX

Gathered medical records, financials, and insurance information from patients in timely manner, and kept data organized in compliance with HIPAA
Delivered exceptional customer service, with 90%+ patient satisfaction, answering questions with compassion and offering additional resources for follow-ups post discharge
Answered phone calls, responded to emails, and prepared comprehensive documentation to support appointment scheduling, billing, and patient discharge process, with consistent sub-24-hour response time
Acquired comprehensive knowledge of relevant insurance policies, in addition to ICD-9, ICD-10, and CPD codes for surgical and procedure authorizations
Performed general administrative tasks, escalating issues through proper channels as required

Education

Resume Genius University | Bachelor of Science in Health Care Administration

Graduation Date: May 20XX

Average patient access representative salaries in the US

The following table includes information from O*NET Resource Center by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. The data is presented based on the top states in the United States.

Average patient access representative annual salaries by state

State	Salary / Year
Texas	$46,300
California	$54,690
Georgia	$47,440
Florida	$40,160
New York	$53,520
Pennsylvania	$44,860
Illinois	$47,410
Ohio	$44,080
North Carolina	$42,200
Michigan	$45,140
National Average	$48,037

20 skills for your patient access representative resume

Patient access representatives are the first point of contact for patients and their families. They’re responsible for welcoming patients, scheduling appointments, maintaining records, and making referrals, among other duties.

To be an effective patient access representative, you’ll need a range of both hard skills (typically learned through study or training) and soft skills (character strengths or personality traits) to keep a medical office organized, efficient, and safe.

Typically, the minimum education requirement for this position is a high school diploma or GED, but many employers prefer to hire someone with relevant experience, especially in the medical field.

To show you have what it takes to handle sensitive information with care and provide excellent customer service to patients, include some of the following highly desirable skills on your resume:

Understanding of HIPAA requirements
Language skills
Attention to detail
Problem solving skills
Punctuality
Scheduling software
Communication skills
Basic math skills
Friendliness
Knowledge of insurance
Administrative skills
Dependability
Interpersonal skills
Knowledge of medical terminology
Customer relationship management software (CRM)
Time management skills
Email etiquette
Organizational skills
Microsoft Office (Outlook, Excel, etc.)
Computer skills

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