Patient Access Representative Resume Example & Skills

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RESUME SUMMARY

Empathetic, analytical, and organized Patient Access Representative with 6+ years’ experience within health care settings, coordinating communication between patients and medical staff, and maintaining up-to-date knowledge of policies and procedures. Leverage knowledge gained from Patient Care Technician certification and Bachelor of Science in Health Care Administration to deliver accurate and informed patient services.

PROFESSIONAL EXPERIENCE

Patient Access Supervisor
HCA Healthcare, Salem, VA
August 2020–Present

Manage team of 4 Patient Access Specialists, including supporting continued professional development and ensuring up-to-date knowledge of hospital rules and regulations
Serve as first point of contact for patients and families, providing information on payment processes and other procedures
Decreased eligibility denials by 2x by ensuring team verified coverage at point of appointment scheduling
Trained 12 new staff members in upholding best practices regarding patient confidentiality and rights
Reduced patient waiting times by 23% by interviewing patients to identify and remove obstacles to care

Patient Access Specialist
Commonspirit Health, Logan, WV
July 2017–August 2020

Gathered medical records, financials, and insurance information from patients in timely manner, and kept data organized in compliance with HIPAA
Delivered exceptional customer service, with 90%+ patient satisfaction, answering questions with compassion and offering additional resources for follow-ups post discharge
Answered phone calls, responded to emails, and prepared comprehensive documentation to support appointment scheduling, billing, and patient discharge process, with consistent sub-24-hour response time
Acquired comprehensive knowledge of relevant insurance policies, in addition to ICD-9, ICD-10, and CPD codes for surgical and procedure authorizations
Performed general administrative tasks, escalating issues through proper channels as required

EDUCATION

Columbia Southern University, Orange Beach, AL (May 2017)
Bachelor of Science in Health Care Administration
Concentration: health care quality management,
Honors: cum laude (GPA: 3.7/4.0)

CERTIFICATIONS

Certified Patient Care Technician/Assistant (CPCT/A) (July 2018, National Health Career Association)

ADDITIONAL SKILLS

Customer Relationship Management (CRM) Software, Relationship Building, Data Entry, Compliance, Clinical Administration, Organization, Patient Privacy Legal Knowledge, Scheduling

20 skills for your patient access representative resume

Learning how to put together a resume for the specific job(s) you want will help you land more interviews.

Patient access representatives are the first point of contact for patients and their families. They’re responsible for welcoming patients, scheduling appointments, maintaining records, and making referrals, among other duties.

To be an effective patient access representative, you’ll need a range of both hard skills (typically learned through study or training) and soft skills (character strengths or personality traits) to keep a medical office organized, efficient, and safe.

Typically, the minimum education requirement for this position is a high school diploma or GED, but many employers prefer to hire someone with relevant experience, especially in the medical field.

To show you have what it takes to handle sensitive information with care and provide excellent customer service to patients, include some of the following highly desirable skills on your resume: