Resume Summary
Patient-focused medical receptionist with 10 years of experience delivering patient-centered administrative support. Adept at organizing meetings, scheduling patients’ appointments, maintaining medical records, and making complex calculations. Skilled in implementing policies that improve efficiency and enhance productivity in administrative processes.
Professional Experience
SOUTH FORK DENTAL, PROVO, UT
Medical Receptionist, June 2016–present
- Deliver effective customer service and administrative support in a busy dental practice, handling a customer intake of 50+ patients daily
- Respond to phone calls, manage insurance pre-certifications, and schedule diagnostic appointments, surgeries, and medical consultations for 250+ patients weekly
- Organize meetings for 4 surgeons, maintain medical records, and correspondence files while transferring correspondence/medical records by mail, email, and fax
- Perform all bookkeeping functions, such as credits and collections, preparing and sending financial statements/bills, and maintaining financial records
WILLOW BEND OB/GYN, PROVO, UT
Secretary, September 2010–June 2016
- Greeted new patients, identified the purpose of visit and directed them to specific service according to their needs
- Managed cash accounts, including disbursed funds while keeping accurate records of collections and disbursements
- Streamlined record management system including paper and electronic filing to maintain records of correspondence and patient data with 100% accuracy
- Contributed to the implementation of a new system that significantly reduced errors and improved insurance payments by 60%
- Created methodical call scripts that enhanced appointment scheduling efficiency by 47% while reducing patient wait time up to 20%
Education
RIVER BROOK UNIVERSITY, CHICAGO, IL
Bachelor of Science in Business Administration
- Honors: cum laude (GPA: 3.9/4.0)
Additional Skills
- Proficient in Microsoft Office, including Word, Excel, Access, and Powerpoint
