Jane Doe
234 Clipper Mill Road, Baltimore, MD 21211
(410) 346-5463
jane.doe@gmail.com
PROFESSIONAL PROFILE
- Pharmacist with 10 years of experience in pharmaceutical services
- Adept at dispensing medications with accuracy and efficiency
- Possess strong communication skills, consistently providing exceptional customer service
- Increased overall productivity by implementing processes that improved workflow and reduced errors
PROFESSIONAL EXPERIENCE
WALGREENS – Baltimore, MD
Pharmacist July 2013 – Present
- Managed drug inventory levels, ordering medications and supplies for replenishment, verifying deliveries against purchase orders, and resolving any discrepancies
- Recruited, trained, and guided 3 pharmacy technicians, improving overall performance by 25%
- Implemented new guidelines and process workflow that minimized administrative errors from 2.3% to 0.1%
- Provided exceptional customer service that included additional information and education about medications, resulting in sales increase of $3K per month, while maintaining 83% in customer retention
RITE AID – Baltimore, MD
Pharmacist March 2005 – June 2013
- Eliminated paper-only tracking system, automating data management that saved 15 hours of manual data recording per week
- Dispensed medications according to written prescriptions with 100% accuracy and 29% more efficiency than other senior level pharmacists
- Verified patient data and billing information, discovering and resolving 20+ erroneous bills that occurred due to system error, subsequently saving pharmacy $2.3K in potential loss
EDUCATION
THE UNIVERSITY OF BALTIMORE – Baltimore, MD
Bachelor of Pharmacy
- Dean’s List
- GPA 3.7/4.0
ADDITIONAL SKILLS
- MS Office Suite
- Database Management
- HIPAA Trained
- Knowledge of Medicare and Medicaid