CAREER OBJECTIVE
Operations Manager with 10+ years of experience fostering robust relationships with key stakeholders and colleagues to achieve organizational goals. Adept at supervising and motivating staff members to achieve short and long-term goals. Looking to fill the position of Operations Manager to add value, deliver measurable results, and enhance organizational viability.
PROFESSIONAL EXPERIENCE
Warehouse Operations Manager
Amazon, St. Petersburg, FL | September 2018–Present
- Lead 20 managers and 200+ associates by delegating duties, streamlining operations, and setting attainable KPIs
- Implement a customized order delivery program and deliver $3M in additional revenue within 10 months
- Achieve a 45% decrease in merchandise loss by developing and executing new loss prevention protocols
- Handle the recruitment and retaining exercises of 400+ new hires yearly, with a focus on completing timely performance evaluations
Senior Warehouse Associate
Amazon, St. Petersburg, FL | November 2011–August 2018
- Supervised and managed the processing, organizing, and retrieval of 500+ incoming stock daily
- Monitored and tracked inventory while goods were transported from the warehouse to customers
- Led 100+ warehouse staff toward achieving key objectives and exceeding set goals by hosting webinars and in-person team building events
- Increased customer satisfaction rate by 20% by handling customer complaints, resolving issues, and adjusting policies to meet changing needs
EDUCATION
University of Miami, Coral Gables, FL | May 2011
Bachelor of Science, Business Administration,
Honors: cum laude (GPA: 3.9/4.0)
RELEVANT SKILLS
- Enterprise resource planning
- Process improvement
- Change management
- Prioritization
- Delegation
- Strategic thinking
- Communication
- Commercial awareness
- Organization