Customer Service Representative
Resume Sample

A good customer service representative satisfies the needs of each customer while also ensuring they’re happy with the service and company.

Our writing tips explain how to write a stellar resume rich with the customer service skills necessary to leave a good impression on hiring managers.

1. Write a resume objective targeting the position

A customer service resume objective should show hiring managers that you’re worth hiring. When writing your objective, remember to explain why your experience, skills, and prior achievements will benefit the company and help it grow.

A successful customer service resume objective is normally three sentences.

Sentence No. 1: Mention how many years you’ve worked in customer service, as well as your key duties during those years.

Sentence No. 2: Describe your skills related to the job posting — ones that make you a good fit for the role.

Sentence No. 3: Highlight your career ambitions, any relevant certifications or licenses you have, and your educational background.

Here’s an example of a good resume objective:

Customer Service Representative with 5+ years experience working in call centers, performing functions from sales and tech support to customer care. Familiar with major customer service software like Salesforce and HubSpot, excellent at conflict resolution, and possess a positive attitude. Aiming to use my proven customer service skills and experience to effectively fill the managerial role at [company].

Our candidate makes it clear that they’re a qualified customer service representative based on experience alone. Plus, they’re up to date with some of the predominant customer service software on the market.

Last, the candidate talks about their proven skills. They expand on these proven skills in the rest of their resume (and customer service cover letter).

2. Include strong customer service skills throughout your resume

One of the best ways to impress a hiring manager is by using a strong resume skills section that highlights your expertise in customer service.

To get you started, here are some of the top resume skills listed by customer service professionals last year:

Additionally, be sure to include any skills that are relevant and transferable.

You can usually find relevant skills in the job listing. If you have any of the skills mentioned in a company’s job description, include them on your resume.

Transferable skills are either hard skills you need for the new job (like specific types of software), or soft skills that make you a better customer service professional (like verbal communication).

Having a balance of hard and soft skills on your resume makes you a more desirable candidate, especially in customer service where soft skills are more crucial.

Here are some additional customer service skills that are important to highlight on your resume:

1. Communication skills: As a customer service professional, you must provide information clearly and politely to help customers with whatever problems they have. Whether this is verbally or through text, your communication skills are crucial for getting your customer what they want.
2. Technical skills: Working in customer service means that you’ll use specific software to better serve your customers. Whether that involves Zendesk or Microsoft Office, being familiar with technical skills will make your job easier and keep you organized.
3. Interpersonal skills: An important aspect of customer service is interacting with people. If you have excellent interpersonal skills, your friendly and sociable attitude will help you calm customers down and win the customer loyalty your company craves.
4. Problem solving: When customers reach out to customer service, they’re looking to resolve a problem. If you have the quick thinking and problem-solving skills to assist them, you’ll be popular with both customers and your bosses.
5. Patience: Dealing with customers sometimes requires patience. Whether the customer is upset or has repetitive questions, it’s part of your job to stay calm and professional while politely resolving their problem.

However, the skills above aren’t the only ones valued by hiring managers looking for strong customer service representatives. Other skills to put on your resume include:

Soft skills:

Remember that having a good mix of hard and soft skills strengthens your customer service resume. However, since customer service is soft skills-oriented work, leaning into your soft skills on your resume is a good move.

3. Carefully write your professional experience bullet points

Add numbers to your resume that are tied to your work experience. With numbers, you can give the hiring manager a clearer picture of your accomplishments as a customer service representative.

Let’s examine how this applicant added numbers to their resume:

• Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services
• Received an average 85% customer satisfaction rating to date, 15% higher than company average
• Suggested a new tactic to persuade canceling customers to stay with the company, resulting in a 5% decrease in cancellations
• Trained two new employees in how to use Kayako, entering customer data and organizing customer interaction logs

Why are these good examples?

As you can see, the applicant used numbers to highlight exactly how many staff members they trained, how many calls they handled daily, how much they decreased cancellations by, and the customer satisfaction rating they achieved. 

This helps the hiring manager understand the applicant’s skills and the scope of their abilities more quickly.

Think about your own work experience, and where you can add numbers to it.

• How many customers did you deal with daily?
• Did you receive customer commendations, or achieve a high customer care rating?
• If you’re doing sales, how much did you earn per day?
• Were your earnings higher than the company average?
• If so, by how much? How many employees did you train?

4. Add action verbs that emphasize your strong customer service abilities

Action verbs add some power to your resume and help your resume stand out from others. Here are a few action verbs commonly associated with customer care: