Customer Service Representative
Resume Example

A good customer service representative strives to satisfy the needs of each customer while also ensuring they’re happy with the service and company.

If you’re a customer service professional (or want to be one), you may be writing a resume to:

• Find a new work environment
• Earn more money
• Land a manager job elsewhere

Our writing tips below will teach you how to write a stellar resume rich with the customer service skills necessary to leave a good impression on customers.

And if you’re short on time, our online resume builder can also help you make an excellent customer care resume in minutes.

1. Write a resume objective targeting the position

The goal of a customer service resume objective is to show hiring managers that you’re worth hiring. When writing your objective, make sure that you spell out why your experience, skills, and prior achievements will benefit the company and help it grow.

A successful customer service resume objective is normally three sentences.

Sentence No. 1: Mentions how many years you’ve worked in customer service, as well as your key duties during those years.

Sentence No. 2: Describes your skills related to the job posting — ones that make you a good fit for the role.

Sentence No. 3: Highlights your career ambitions, any certifications/licenses you have, and your educational background.

Here’s an example of what your resume objective might end up looking like:

Customer Service Representative with 5+ years experience working in call centers, performing functions from sales and tech support to customer care. Familiar with major customer service software like Salesforce and HubSpot, excellent at conflict resolution, and possess a positive attitude. Aiming to use my proven customer service skills and experience to effectively fill the managerial role at [company].

Our candidate makes it clear that they’re a qualified customer service representative based on experience alone. Plus, they’re up to date with some of the predominant customer service software on the market.

Lastly, note how the candidate talks about their “proven skills”. They’ll expand on these proven skills in the rest of their resume (and cover letter).

2. Include strong customer service skills throughout your resume

One of the best ways to impress any hiring manager is with a strong resume skills section that highlights your expertise in customer service.

To get you started, here are some of the top resume skills listed by customer service professionals last year:

Additionally, be sure to include any skills that are relevant and transferable.

You can usually find relevant skills in the job listing. If you have any of the skills being mentioned in a company’s job description, include them on your resume.

Transferrable skills are either hard skills you’ll definitely be using at the new job (like specific types of software), or soft skills that make you a better customer service professional (like verbal communication). Having a balance of hard vs soft skills on your resume makes you a more desirable candidate, especially in customer service where soft skills are more crucial.

Here are some additional customer service skills that are important to highlight on your resume:

1. Communication: As a customer service professional, you must provide information clearly and politely to help customers with whatever problems they have. Whether this is verbally or through text, your ability to communicate well is crucial for getting your customer what they want.
2. Technical skills: Working in customer service means that you’ll use specific software to better serve your customers. Whether that involves Zendesk or Microsoft Office, being familiar with technical skills will make your job easier and keep you organized.
3. Interpersonal skills: An important aspect of customer service is interacting with people. If you have excellent interpersonal skills, your friendly and sociable attitude will help you calm customers down and win the customer loyalty your company craves.
4. Problem Solving: When customers reach out to customer service, they’re looking to resolve a problem. If you have the quick thinking and problem-solving skills to assist them, you’ll be popular with both customers and your bosses.
5. Patience: Dealing with customers sometimes requires a lot of patience. Whether the customer is upset or has repetitive questions, it’s part of your job to stay calm and professional while politely leading them through their problem.

However, the skills above aren’t the only ones valued by hiring managers looking for strong customer service representatives. Other skills to put on your resume include:

Customer Service Resume Skills List

Soft skills:

Remember that having a good mix of hard and soft skills strengthens your customer service resume. However, since customer service is soft skills-oriented work, leaning into soft skills on your resume is a good move.

When writing your resume, take time to research what skills you’ll need for your job. Think about how your relevant or transferable skills can best be displayed on your resume for the best effect.

3. Carefully write your professional experience bullet points

Your resume will be much stronger if you add numbers to it that are tied to your work experience. With numbers, you can give the hiring manager a clearer picture of your accomplishments as a customer service representative.

Let’s examine how this applicant added numbers to their resume:

• Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services
• Received an average 85% customer satisfaction rating to date, 15% higher than company average
• Suggested a new tactic to persuade canceling customers to stay with the company, resulting in a 5% decrease in cancellations
• Trained two new employees in how to use Kayako, entering customer data and organizing customer interaction logs

Why are these good examples?

As you can see, Andrew used numbers to highlight exactly how many staff members he trained, how many calls he handled daily, how much he decreased cancellations by, and the customer satisfaction rating he achieved. This helps the hiring manager understand his skills and the scope of his abilities more quickly.

Think about your own work experience, and where you can add numbers to it. How many customers did you deal with daily? Did you receive customer commendations, or achieve a high customer care rating? If you’re doing sales, how much did you earn per day? Were your earnings higher than the company average? If so, by how much? How many employees did you train?

4. Add action verbs that emphasize your strong customer service abilities

Action verbs add some power to your resume that and help your resume stand out from others. Here are a few action verbs commonly associated with customer care:

Remember that your customer service resume is only the first step in your job search. Check out our blog to learn about how to write your own cover letter, important interview tips, and more.