RESUME SUMMARY
Server with 5+ years of experience providing excellent customer service to guests at fine dining establishments. Well-versed in wines and spirits with proven ability to perform well under pressure. Dedicated to using my communication skills and multi-tasking ability to provide memorable dining experiences as a server at Benu.
PROFESSIONAL EXPERIENCE
Acquerello – San Francisco, CA
Server, March 2019 – Present
- Provide excellent table service to 50+ patrons a night by maintaining knowledge of all menu items, including beverages and wines, and make recommendations upon request
- Anticipate guest needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests
- Effectively communicate with guests and co-workers to ensure guest satisfaction
Al’s Place – San Francisco, CA
Server, July 2017 – February 2019
- Operated POS terminals to input customer orders and accept payments in a timely and efficient manner
- Advised and provided rundown of menu changes and specials to 25+ waitstaff members during daily staff meetings
- Leveraged knowledge of service and cutlery etiquette and skills in human relations and time-management to provide high-quality, luxurious dining experiences to 50+ patrons a night
Al’s Place – San Francisco, CA
Host, July 2016 – June 2017
- Provided warm and professional first point of contact for 200+ guests a night by greeting and seating guests at tables or in waiting areas
- Utilized excellent time-management and multi-tasking skills to manage guest interactions while responsible for answering telephone, recording reservations, and responding to guest inquiries
- Maintained contact with kitchen staff, management, serving staff, and guests to ensure dining experience was handled properly and guest concerns were addressed
EDUCATION
San Francisco State University – San Francisco, CA
Bachelor of Science in Hospitality and Tourism Management
Honors: cum laude (GPA: 3.8/4.0), May 2018
ADDITIONAL SKILLS
Customer Service, Sales, POS terminals, Detail-oriented, Critical thinking, Bilingual (English/Spanish)