lara.jean@gmail.com
(212) 258-1414
141 Bricksaw Lane, Los Angeles, CA 42143
Waitress with 5+ years of experience in providing excellent service to diners at quality establishments. Possesses familiarity with POS terminals and common restaurant machinery. Expert with a proven ability to “upsell” alcohol, dessert, and appetizers to customers. Looking to leverage my knowledge and experience into a waitressing role at your restaurant.
Professional Experience
WAITRESS
Longhorn Grill, Los Angeles, CA / September 2016 – Present
- Memorize restaurant’s wine stock and appropriate entrée pairings, leading to daily wine sales averaging $180, fully 15% higher than company average
- Write patron’s food orders on slips, memorize orders, and manage food resources in a 120+ seat restaurant
- Operate POS terminals to input customer orders, swipe credit cards, and enter cash amounts received
- Receive in-depth training for proper food handing techniques, including proper freezer placement, appropriate soup temperatures, and equipment cleaning processes members
- Assist in the training of 6 new waiters, ensuring attention to detail and comprehensive understanding of restaurant methodology and practices
HOSTESS & WAITRESS
Mike’s Fancy Kitchen, Los Angeles, CA / June 2013 – August 2016
- Implemented new menu introduction strategies, increasing customer purchases of wine by 10% on average
- Bussed tables, presented menus, seated customers, and assisted waiters with drink orders
- Cleaned tables and floors of dining area, ensuring that customers had a pleasant, hygienic dining experience
- Trained 3 new hosts in providing excellent customer service and conflict resolution techniques
Education
B.A. / ENGLISH
UCLA, Los Angeles, CA
May 2013
Awards
EMPLOYEE OF THE MONTH
Mike’s Fancy Kitchen
2015
Skills
- Salesmanship
- Problem Solving Customer Service
- POS Terminals
- Critical Thinking
- Strong Memory
- Bilingual (English/Spanish)