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General Manager Resume

| By | Reviewed by Samuel Johns, CPRW

Are you an expert general manager, but can’t seem to adapt your achievements to a new industry? Our downloadable marketing coordinator resume sample and job-specific writing tips will help you land a new position.

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Summary

General Manager with 10+ years of experience driving revenue performance, growth and service excellence for well-established hospitality organizations. Proven expertise in executing robust strategies, managing large budgets, and improving processes that result in reduced costs, higher quality, and greater yield. Instrumental in overseeing multi-venues, controlling costs, and keeping employee turnover rates below industry standards.

Professional Experience

HAKKASAN GROUP, Las Vegas, NV

General Manager, September 2016–Present

  • Leverage leadership and maintain full oversight of multiple company venues in both US and Mexico
  • Spearhead a team of 14 managers, including 2+ assistant managers, 3+ sales managers, and 4 facilities and engineering managers
  • Manage a $7M budget while constantly developing and implementing financial and CapEx strategies to achieve top-line revenue and drive cost reductions
  • Performed succession planning by introducing hiring criteria, training, and performance evaluation for management positions, increasing productivity by 25%
  • Applied effective strategies and led the implementation of improved EBITDA levels across all venues, growing EBITDA revenue by 225% over 2 years

LIGHT GROUP MANAGEMENT, Las Vegas, NV

General Manager, June 2010–August 2016

  • Led a cross-functional team of 6+ managers along with 300+ staff members
  • Spearheaded venue operations, including financial analysis of prelims and budgets, catering sales, banquet event services, vendor sourcing, and strategic planning
  • Conducted staff trainings at all levels including managers, bartenders, beverage runners, cocktail servers, porters, and stewards, which improved service levels by 15%
  • Developed and implemented marketing strategies and concepts that resulted in 35% revenue growth over 3 years
  • Reduced food and beverage COGS down by 3 points and 5 points respectively
  • Slashed labor costs between 5%-15% according to different venues

Education

NORTHEASTERN UNIVERSITY, Boston, MA

Master of Science in Business Administration, May 2010

  • Honors: cum laude (GPA: 3.9/4.0)

Additional Skills

  • Proficient in Microsoft Office (Word, Excel, and PowerPoint), and MS Access
  • Bilingual fluent in Spanish and English

How to write a general manager resume

Before you start writing, make sure you know how to write a resume in a way that best emphasizes your strengths.

General managers are busy people in charge of many operational aspects of a business, and their responsibilities vary greatly by industry, working environment, and the scale of their respective operation.

To make sure you come across as fully qualified for a vacant general manager position, your resume must be tailored for the specific industry and job opening you’re applying for. We’ll show you how to write your general manager resume in a way that gives you the best chance of resonating with employers (and hopefully getting the job).

1. Highlight your general manager resume skills

Specific technical skills are required for general managers in any industry, so make sure you know the ones required to succeed in yours. If you’re not sure what they are, Onetonline.org is a good resource, or you can see what skills are mentioned in your job listing (and similar listings).

To highlight your wealth of skills, you should place emphasis on your resume skills section and consider even moving it to the top of your page if your skill-set is extensive enough.

To show that you’re a strong general manager, here are some top skills to add to your resume’s skills section (or to include in your work experience section):

  • Salesforce
  • Amazon Web Services (AWS)
  • Data entry software
  • Proficient in MS Office (Word, Excel, PowerPoint)
  • Administration and management
  • Sales and marketing
  • Personnel and human resources
  • MS Access
  • Oracle
  • Confluence
  • Microsoft Dynamics
  • Shell script
  • Oracle Solaris
  • Time management skills
  • Communication
  • Apple macOS
  • Microsoft Project
  • Making decisions and problem solving
  • Confluence
  • Nagios
  • PostgreSQL
  • Marketo Marketing Automation
  • YouTube
  • LinkedIn
  • Social Media Sites
  • Google Docs

2. Add hard numbers to your achievements

As a general manager, you’ll primarily be evaluated on the way you impacted revenue growth at previous companies (although your management skills will be evaluated as well). To demonstrate your qualifications, add hard numbers anywhere you can on your resume (whether that’s your resume introduction, skills section, or elsewhere).

You can begin by quantifying your accomplishments in terms of employees managed, annual revenue earned (or increased), and percentage-based improvements you made a positive impact on.

Here are some examples of how a general manager used numbers to emphasize contributions at former companies on their resume:

Spearhead a team of 14 managers, including 2+ assistant managers, 3+ sales managers, and 4 facilities and engineering managers

Developed and implemented marketing strategies and concepts which resulted in increasing  revenue growth by 35%

3. Include General Manager-related keywords in your resume

Using resume keywords specific to general management will make your resume stand out from generic applicants, and will also help make your resume ATS friendly. Plus, including such keywords will make your skill section appear tailor-made for the position (use words from the job listing if you’re looking for more to include).

Here are some popular keywords to incorporate into your general manager resume:

  • Asset
  • Brand
  • Business Development
  • Capital Budgeting
  • Change Management
  • Corporate
  • Communications
  • Cost Avoidance
  • Customer retention
  • Employee
  • Executive Leadership
  • General Management
  • Human Resources
  • Margins
  • Mergers & Acquisitions
  • Multi-Site Operations
  • Organizational Development
  • Performance Improvement
  • Policies & Procedures
  • Re-engineering
  • Profit & Loss
  • Project Management
  • Quality Control / Assurance
  • Recruitment
  • Regulatory Compliance
  • ROA / ROE / ROI
  • Sales
  • Strategic Planning
  • Training & Development

4. Emphasize skills that prove you work well with people

A general manager’s role isn’t simply a desk job. A big part of the work entails effective communication with the people around you, be it your team, potential or existing clients, or company executives.

You must be an excellent leader while remaining humble and approachable in the eyes of your employees.

Some of the most desirable soft skills for a general manager are:

  • Communication skills
  • Teamwork
  • Receptive to criticism
  • Creative thinking
  • Time management skills
  • Work ethic
  • Humility
  • Leadership
  • Active listening
  • Critical thinking
  • Delegation
  • Trustworthiness
  • Motivation
  • Managerial discipline
  • Networking
  • Resilience

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