CAREER OBJECTIVE
Adaptable, independent, and organized Virtual Assistant with 6+ years’ experience providing multi-functional administrative support. A Certified Administrative Professional (CAP) adept in project management, scheduling, and budgeting. Keen to leverage technological competence and time management skills to support senior leaders to thrive in their field.
PROFESSIONAL EXPERIENCE
Senior Virtual Assistant
Randstad, Remote
September 2019 – Present
- Responsible for regular corporate communication, including circulation of internal newsletters and external marketing materials
- Liaise with remote team of 6 virtual assistants to promote best practices and ensure cohesive coordination of activities
- Maintain a 24-hour response rate for customer communication, employing effective prioritization techniques
- Multi-task to manage calendars for 4 consultants across multiple teams and time zones
- Completed IAAP certification while fully employed, including undertaking 7K+ hours of work experience and passing the 225-question exam
- Implemented electronic filing system to ensure compliance with data protection procedures, boosting productivity rates by ~20%
Virtual Assistant
Beacon Hill Staffing Group, Remote
June 2017 – August 2019
- Assumed responsibility for telephones and emails, directing individuals through appropriate channels, with an average of 17 inquiries per hour answered
- Proofread and edited 250+ documents throughout tenure for internal dissemination, correcting for spelling, grammar, and consistency
- Organized regular meetings, special events, and associated travel as needed
- Performed data entry for various standard forms and human resources activities as needed, including payroll processing
- Ensured effective records management with a discrepancy rate of less than 3%
- Utilized scheduling software, namely Google Calendar, in collaboration with consultants, to maintain schedules and facilitate events coordination
EDUCATION
International Association of Administrative Professionals (IAAP), Remote
Certified Administrative Professional (CAP)
July 2021
Oakton High School, Vienna, VA
High School Diploma
May 2017
RELEVANT SKILLS
- Telephone and email etiquette
- Accurate data entry
- Customer service
- Administration and documentation
- Digital fluency
- Microsoft Teams
- Google Workspace
