Call Center Resume Examples & Writing Guide

Call Center Resume Template (Text Format)

Job-specific call center resume examples

It’s important to tailor your resume to the job you’re applying for. Here are job-specific call center resume examples to help you understand how to customize your resume based on the position you’re targeting.

Call center representative resume

Check out our call center representative resume example and use it as a reference when you write your own:

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Why this is a good example of a call center representative resume

• Education listed but kept brief: The candidate’s degree is noted to establish credibility but more real estate is devoted to work experience, which is more relevant and important to call center employers.
• Quantified achievements: The candidate quantifies achievements on their resume, making it more impactful by including specific metrics, percentages, and numbers wherever possible. This demonstrates the scope of their successes.

Call center customer service resume

Our call center customer service resume example demonstrates how to effectively showcase your ability to handle customer inquiries, resolve issues, and maintain a professional demeanor.

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Why this is a good example of a customer service call center resume

• Strong introduction: The resume summary concisely highlights key strengths, experience, and skills relevant to a call center role, such as conflict resolution, problem-solving, CRM software proficiency, and experience handling high call volumes.
• Relevant skills: Specific examples of relevant skills are given, like resolving complex customer inquiries, identifying pain points, and mentoring new hires.

Call center agent resume

Use this example as a guide to create a resume that sets you apart from other candidates and emphasizes your value as a skilled call center agent.

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Why this is a good example of a call center agent resume

• Strong action verbs: The candidate uses action verbs like “surpass,” “maintain,” and “collaborate” to describe their job responsibilities. This makes the resume more engaging and attention-grabbing.
• Includes awards: The candidate was recognized as “Employee of the Month” three times, which highlights their exceptional performance in previous roles.

Call center resume examples by experience level

Our call center resume examples for different experience levels will help show you how to showcase your key skills and qualifications whether you’re just starting out or are moving into more senior leadership roles.

Call center resume (no experience)

Breaking into call center work without prior experience can be challenging, but our no experience call center resume example will show you how to craft a compelling resume that emphasizes your transferable skills and potential.

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Why this is a good call center resume example for candidates with no experience

• Transferable skills: The candidate’s work experience mentions customer service, sales, cash handling, and teamwork. Demonstrating these transferable skills helps compensate for their lack of direct call center experience.
• Leadership experience: Training new servers is a leadership accomplishment that demonstrates the candidate has the potential to mentor and train others, which is valuable in a call center environment.

Call center manager (supervisor) resume

As a call center manager or supervisor, your resume should showcase your leadership skills, ability to manage teams, and drive performance improvements. For example:

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Why this is a good example of a call center manager resume

• Specific initiatives: Specific initiatives that the candidate spearheaded are mentioned. For example, implementing a training program, executing a workforce management strategy, and spearheading a quality assurance initiative. This demonstrates the candidate’s range of skills.
• Improved outcomes: The candidate mentions the outcomes of previous initiatives, such as the training program they implemented resulting in reduced call handling time and increased first call resolution.

How to write a call center resume

To help you write your resume, here are four tips on how to make yours stand out from the competition.

1. Start with a strong resume objective

Your resume objective is the first thing a hiring manager will read, so it’s crucial to make a strong impression right from the start. A well-written objective should mention your key skills and how you hope to contribute to your next role.

Here are some examples:

2. Emphasize your hard and soft skills

Successful call center employees need to have a range of hard and soft skills. Hard skills are the technical abilities and knowledge required to perform your job duties, while soft skills are the personal attributes and interpersonal abilities that enable you to work effectively with others.

To highlight your hard skills, create a dedicated “Skills” section on your resume. Here, you can list your proficiency in relevant skills, such as:

• Call center software (e.g., Zendesk, Salesforce, Genesys)
• Customer Relationship Management (CRM) systems
• Helpdesk and ticketing systems
• Knowledge of specific products or services
• Typing speed and accuracy
• Language proficiency (if applicable)

While your hard skills demonstrate your technical qualifications, your soft skills are equally important in a call center role. Soft skills such as communication, active listening, empathy, problem-solving, and time management are essential for providing excellent customer service and working collaboratively with your team.

You shouldn’t list your soft skills in your skills section. Instead, weave them into your work experience bullet points. For example:

• Demonstrated active listening and empathy to understand customer needs and provide tailored solutions, resulting in a 95% customer satisfaction rating

3. Back up your work experience with hard data

When describing your work experience, you should provide concrete examples of your accomplishments and back them up with hard numbers wherever possible.

Quantifying achievements on your resume helps hiring managers better understand the impact you’ve made in your previous roles and demonstrates your ability to drive results.

Here are some examples of how you can quantify your work experience as a call center employee:

• Handled an average of 80+ inbound customer calls per day, consistently meeting or exceeding the department’s targets for call volume and resolution time.
• Achieved a 95% customer satisfaction rating based on post-call surveys
• Resolved 87% of customer inquiries on the first call, reducing the need for escalations and callbacks and improving overall customer satisfaction

Here are some other quantifiable metrics you can use on your call center resume:

• Number of calls handled per day, week, or month
• Average handle time
• First call resolution rate
• Customer satisfaction ratings
• Percentage of calls meeting or exceeding quality assurance standards
• Number of successful upsells or cross-sells
• Revenue generated through sales or upgrades
• Percentage of quota attainment for sales or revenue targets
• Number of customer issues or tickets resolved
• Average time to resolve customer issues
• Percentage of calls answered within a specific time frame (e.g., 30 seconds)
• Number of customer complaints resolved or escalated
• Number of new accounts or customers acquired
• Number of team members trained or mentored
• Participation in special projects or initiatives and their quantifiable results (e.g., reduced call volume by X% through proactive outreach campaign)

4. Fill in your education section

While many call center positions may not require formal education beyond a high school diploma or GED, it’s still important to include your educational background on your resume. Listing your education shows hiring managers that you have a foundation of knowledge and skills that can be applied to your role in the call center.

If you have completed any college coursework, earned a degree, or obtained a professional certification, be sure to include this information in the education section of your resume. Here’s an example of how you might format this section:

If you haven’t completed any college, you can list your high school education, like this:

5. Use keywords from the job description throughout your resume

Tailoring your resume with keywords from the job description is a smart way to demonstrate your fit for the role and catch the employer’s attention.

Scan the job posting for key terms to add to your resume. Then, incorporate them naturally in a way that demonstrates your understanding of the position and your ability to meet the employer’s requirements.

To help give you an idea of which ones to include, we’ve pulled the most common keywords from 56 real call center job listings:

Resume examples for different industries

Not sure what your resume should look like? The best way to learn is by taking inspiration from resume examples written by other candidates in your industry.

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