Certified Pharmacy Technician with 7 years of experience in retail pharmacies. Recognized for ability to efficiently dispense and package prescriptions with 99.5%+ accuracy. Proven record in implementing processes that improve overall productivity. Provide superb customer service that ensured a 12% increase in client retention and loyalty in Q3 2021.
PROFESSIONAL EXPERIENCE
RITE AID PHARMACY – West Haven, CT
Pharmacy Technician
August 2019–present
- Prepare labels and fill prescriptions accordingly, pre-packaging common medications that has resulted in 20% faster order completion
- Streamline data management procedures by reducing number of categorical inputs, which has reduced administrative work time by 47%
- Train new pharmacy technicians, ensuring customer service standards were adequately met
- Provide outstanding customer service, building rapport that has driven client retention rate up by 18%
- Assisted in transferring entire patient database to new system, swiftly learning use of new system and serving as Lead Trainer for rest of staff
WALGREENS – West Haven, CT
Pharmacy Technician
November 2014–August 2019
- Directly assisted an average of 74 customers per day, responding to inquiries and problems
- Handled Treatment Authorization Requests (TAR) and Service Authorization Requests (SAR) as well as performing billing procedures, accurately handling and recording cash flow
- Oversaw inventory levels, implementing new process that ensured 100% stock availability, while increasing inventory turnover
- Commended by head pharmacist for efficient and accurate skills in dispensing and calculating medication dosage
EDUCATION
PHARMACY TECHNICIAN CERTIFICATION BOARD (PTCB)
Certified Pharmacy Technician (CPhT), 2021
CAPITAL COMMUNITY COLLEGE – Hartford, CT
AS Pharmacy Technology
Hartford, CT
Honors: with honors (GPA: 3.6/4.0)
ADDITIONAL SKILLS
- Cardinal Health Pyxis CII Safe, database software
- Organization and prioritizations, problem solving, team leadership