SUMMARY
Bank teller with 10+ years of experience providing excellent customer service, handling customer transactions, referring credit products, and balancing cash drawers. Seeking to fill your Head Teller position to hone extensive knowledge of banking products and procedures. Dedicated team player, bilingual in English/Spanish, and ready to help Jamestown Federal Credit Union achieve its goals.
PROFESSIONAL EXPERIENCE
E&G BANK – Marlboro, NY
Bank Teller II, September 2015 – Present
- Process standard teller transactions for customers, including servicing client accounts, accepting loan payments, managing safe deposit box payments, cashing checks, balancing cash drawers, handling night deposits, and correcting discrepancies
- Balance automated teller machines, teller cash dispensers (TCDs)/teller cash recyclers (TCRs) often totaling more than $100,000
- Complete 25+ customer transactions per hour with extreme attention to detail
- Sell and redeem US Savings Bonds applications to the Federal Reserve as needed
- Respond to customer account inquiries from 130+ weekly accounts
- Assisted with the training of 2 new tellers, ensuring they received a comprehensive education on proper banking policies
TRIBUTE BANK – Marlboro, NY
Bank Teller I, September 2010 – January 2015
- Quickly established credibility with clients and remembered over 50+ names of regulars, creating a friendly rapport with customers
- Adhered to strict safe deposit box operations and guidelines
- Assisted supervisors with audits and daily balancing of the vault, which exceeded $50,000
- Organized 200+ customer transaction receipts on a daily basis so that they could be properly filed in a timely manner
- Filled in for the supervisor and maintained normal bank floor operations
EDUCATION
SWEET VALLEY HIGH – Charlotte, NC
High School Advanced Diploma, June 2010
- Captain of the varsity hockey team
ADDITIONAL SKILLS
- Expert with Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Fluent in Spanish and English
- Outstanding typing skills (WPM: 90)