SUMMARY
Bank teller with 10+ years of experience providing excellent customer service, handling customer transactions, referring credit products, and balancing cash drawers with 100% accuracy. Seeking to fill your Head Teller position to hone extensive knowledge of banking products and procedures. Dedicated team player, bilingual in English/Spanish, and ready to help Jamestown Federal Credit Union achieve its goals.
PROFESSIONAL EXPERIENCE
E&G Bank, Marlboro, NY
Bank Teller II, September 2016 – Present
- Process standard teller transactions for customers, including servicing client accounts, accepting loan payments, managing safe deposit box payments, cashing checks, balancing cash drawers, handling night deposits, and correcting discrepancies
- Balance automated teller machines, teller cash dispensers (TCDs)/teller cash recyclers (TCRs) often totaling more than $100,000
- Complete 25+ customer transactions per hour with extreme attention to detail
- Sell and redeem US Savings Bonds applications to the Federal Reserve as needed
- Respond to customer account inquiries from 130+ weekly accounts
- Assisted with the training of 2 new tellers, ensuring they received a comprehensive education on proper banking policies
Tribute Bank, Marlboro, NY
Bank Teller I, September 2011 – January 2016
- Quickly established credibility with clients and remembered over 50+ names of regulars, creating a friendly rapport with customers
- Adhered to strict safe deposit box operations and guidelines
- Assisted supervisors with audits and daily balancing of the vault, which exceeded $50,000
- Organized 200+ customer transaction receipts on a daily basis so that they could be properly filed in a timely manner
- Filled in for the supervisor and maintained normal bank floor operations
EDUCATION
Sweet Valley High, Charlotte, NC
High School Advanced Diploma, June 2011
- Captain of the varsity hockey team
ADDITIONAL SKILLS
- Expert with Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Fluent in Spanish and English
- Outstanding typing skills (WPM: 90)